Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Pretty nice and cute headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Fantastic Noise-Cancelling Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great product and a great deal from Best Buy with convenient delivery. Product arrive exactly when it said it would. The noise-cancelling head phones work perfectly for my husband's needs. Perhaps they work too well as he can't hear me anymore. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user327825,
We are thrilled that your WH-1000XM4 headphones arrived on time and are working perfectly for your husband! It sounds like the noise cancellation is definitely living up to its reputation. If you ever need to get his attention without him taking the headphones off, he can simply cover the entire right earcup with his hand to activate "Quick Attention Mode," which instantly turns the music down and lets ambient sound in. He can also enable the Speak-to-Chat feature in the Sony Sound Connect app, which will automatically pause his music the moment he starts talking to you. Thanks for choosing Sony.
Best regards, Eliab
These headphones rock!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time spending a moderate amount of money on some good audio quality headphones. The connectivity is great and easily interchangeable with all your devices witch was a huge plus for me to be able to switch between my PC and phone. It will automatically switch for you if hooked up properly. I was really curious about where noise cancelling headphone tech was and this was a great example. Almost all ambient noise is blocked out from these especially if the ambient noise is from a distance. The closer it is the more easily it will still be picked up which is great if someone is trying to talk near you, you will still hear them unless the volume is completely blasted. Having kids these help out great for when they are watching tv or playing and having fun and instead of being frustrated i can still enjoy my content. I do not have a lot of other headphones to compare these to but the sound quality far exceeds any headphones I had prior even earbuds. They have extremely punchy and strong sound. You can get them to your desired genre preference using the app it comes with, Amazing high quality headphones at a reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebS,
Awesome! We're glad to hear that you like the noise canceling, quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
What a refresing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted these headphones as I knew the quality of sound. I have to say I am more than impressed with them. They are comfortable, look nice and the sound is breathtaking. Walking around with them is so good as you don't miss any notes in the music. I have to say I own a pair of BOSE you guys have to work hard to compete with SONY this time. I am retiring all the other headphones I own and keeping this one alone. The price is not bad at all. They do not look cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gibby,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Overall pretty nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and product quality. I have an extra large head though and they’re pretty tight. I usually end up with a headache if I use them longer than an hour or two. Great battery life. Sometimes they don’t cooperate with Bluetooth. They’ll be connected to something that isn’t even on and I have to go delete that option before I can use them elsewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllenP,
We are really happy to hear that you are enjoying the sound quality and impressive battery life of your headphones! It is great to know that the audio performance is hitting the mark for you. We appreciate your honest feedback regarding the fit; while the WH-1000XM4 features a flexible headband and soft pressure-relieving earpads, we understand that comfort can vary for everyone. Regarding the Bluetooth connectivity, these headphones feature Multipoint Connection, and you can easily manage or switch between your paired devices using the Sony Headphones Connect app to ensure your primary device is always prioritized.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
One of my best tech purchases of 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate wearing earplugs or headphones that fit on my ears. I also hate having them on so that I can't hear what's going on in my surroundings. However, I saw these on sale and they fit over the ear which was more comfortable. Not to mention the noise cancelling and the ability to still hear sounds around me in a quick second without having to take them off. The sound quality is second to none. My daughter has BOSE and these are way better. They have been staying charged for what seems like forever. They are a must-have to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBbuysBB,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love them, but they are too big for my head
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really love the sound of these, the features, the noise cancelling, everything. The only issue is my head might be a little too small because the end up being held up by my ears and that grts uncomfy. Trying to see if I can make them work or if I need to take them back and try to find some that adjust a bit smaller to my head. Ive had to put a sock underneath the headband part so it doesnt hurt my ears, they are super comfortable when they sit right though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BadDecisions,
Thank you for sharing your feedback and we are truly happy to hear that you are satisfied with the sound quality, noise canceling capability and other features of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Comfortable fit. Lightweight. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZackaryL,
We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Amazing Sound Quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They fit nicely over the ears and are very comfortable, the sound quality is great, and they fold nicely into the carrying case for compact storage, I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, Fantastic! We're thrilled to hear you like the excellent and comfortable fit, great sound quality, and the foldable design for easy storage. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Excellent quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Very comfortable, noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaT,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent quality, comfort, and noise cancellation of the WH1000XM4. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Quiet as a mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a great customer representative at the store who had experience with these headphones. It was a confusing task to select between different brands. The Sonys were $100 less than the Bose and we weren’t sure if they would do the job. We bought 2 pairs for a super long flight to Africa and they were life savers. The noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gringobob,
Thank you for choosing Sony!
It's truly a pleasure to hear your wonderful feedback! We're glad our representative could assist you in selecting the WH1000XM4 headphones. It's great to know they made your long flight to Africa more enjoyable with their excellent noise cancellation. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Best sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good battery and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoH,
That's great to hear! We're happy that you like the sound quality, batter life and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best. Headphones. Ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE!!! It has been two years since I purchased these headphones and I still use them every single day. Ranging from noise canceling to battery life to sound quality to build quality. These headphones are at the top of the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoraD,
Thank you so much for your positive feedback! Your satisfaction with the superb sound quality, noise cancellation, features, and overall performance of your WH1000XM4 headphones are greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely the best headphones I have owned. They are comfortable and sound amazing. The noise canceling is my favorite especially when I’m playing a game so a can fully concentrate
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jawsh,
That's wonderful news! We are thrilled to learn that you are pleased with the comfortable fit, outstanding sound quality, and remarkable noise canceling capabilities of your WH-1000XM4. Thank you for your perfect star rating and for choosing Sony, the best brand!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Great headphones, really hard to keep clean.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 Comfort 9/10 Quality 7/10 Price 0/10 Cleanliness
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Perfect for a college student
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones they are perfect for me! I am a college student and I needed something for comfortable for long hour studying and using them in the library. They’re perfect for what I need their is not a lot of sound bleed, they sit comfortably, and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddydam, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
top notch!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZINGLY GOOD! I use them for 2 to 6 hours every day. They're comfortable, high quality, build & performance & the noise cancelling is OUTSANDING! You simply will not believe how well ambient sound is suppressed. You may not believe this, but, I assure you that I can't even hear loud thunderstorms with these on. I'm an audio production professional & know great sounding headphones when I hear them. These are definitely among the very best. You just can't go wrong if you buy these1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MISLED,
Awesome! Thank you for a great review and recommendations! We're delighted to hear you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect except for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Audio is amazing, connectivity is excellent. Actually helped fix my bluetooth issue on computer. Only draw back is that when using for gaming, they cant function as headphones and mic at the same time. Small inconvenience, but if you're thinking for primarily gaming and you use Discord or play with friends I would go for a gaming headset over these. For anything else, these are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oldkingcole878,
We're glad that you like the sound quality and connectivity of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about using these headphones for gaming apps is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
LOVE these headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound quality. Completely cancel out the in-home office distractions (e.g. outside traffic, barking dog). LOVE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah22, Great! You definitely made the right choice. We're so happy to hear they provide such effective noise cancellation for your home office, making work much more pleasant by blocking out those common distractions. Thanks for sharing your love for these headphones and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friend