Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Happy with first headphone buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m new to the noise cancelling headphone world but I’m impressed with my purchase! I like the transparency feature and options for noise canceling, ambient sound, or neither. They’re comfortable on my head and look good. They do slip a bit if I bend down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEPzak1516, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best impulsive purchase!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new pair of headphones for the gym. I use the Sony XM4 almost everyday and I don’t need to charge them for a few days. Comparing to the other models this was a safe choice. The sound quality is amazing. For the price; the noise canceling feature is immaculate. I don’t think anything else compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyB, Thank you for choosing and purchasing the WH-1000XM4 Wireless Noise Canceling Headphones. We're glad you like the superb sound quality, excellent noise cancellation of the WH-1000XM4 and that it is helping you stay fit in the gym. It sounds like we hit the mark with the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. The spund quality is great and the noise canceling is awesome. The only thing is that I think mine are defective because when i try to swipe to change songs, sometimes it doesn't do it. The volume one works but the one to swipe left or right sometimes doesnt work. I hear the swiping sound but it doesn't do it. Other than that I think these are reall good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV,
While we're happy that you are enjoying its amazing audio and excellent noise cancellation, we're sorry you've been running into difficulty. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. Additionally, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
It is important to note that when you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
We do have good information on this link here if the touch sensor control panel does not respond correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
Me and my headphones against the world ˙ᵕ˙
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!!! The noise canceling feature really helped when I had to study. I take these headphones everywhere! It’s surprising how little I charge it, and I use them for hours !!! There’s not a day where I don’t use them. Highly recommend˙ᵕ˙ the color is also a plus! They’re so cute
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaM,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your recommendation means a lot to us. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it’s noise canceling abilities, battery life and softness around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki, we're glad you like the noise canceling feature, battery, and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
better than airpod maxes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are so incredibly comfortable. i ended up selling my airpod maxes because they were too heavy and would fall and hurt my ears. these never fall and are so comfy. the noise canceling is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
The perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm loving these headphones just perfect very comfy even after long use, you could skip and add or lower the volume by just swiping the right side of your headphones, the sound quality is amazing you could also change it by using the app so overall it's a perfect headphones for everyday use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erick,
Perfect! We're glad you like the comfort, touch sensor, amazing sound quality and app where you can change the desired sound setting. Great to know that its perfect for your daily use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
By far best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
What a nice present you got there! You made the right choice and we are happy that you are audio quality and performance of our XM4, especially the noise canceling feature of it. Also, we're glad that you were able to utilize the Speak to Chat feature and enjoy listening to your music while talking to someone. Thanks for the awesome review and thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality, Weight
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it amazing Light weight Good Battery life easy to wear sound feels amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZafarBhuttoUSA, Thank you for this amazing review! We're pleased you love the lightweight design, long-lasting battery life, comfortable fit, and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Best headphonea for the price point
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sony XM4 have been using them for over a year and haven’t experienced any issues with them would recommend for someone want’s a premium pair of headphones at a good price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you love our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great Headphones for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I love the noise cancellation + the long battery life. The sound quality is also very clear. It makes working and studying a little more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeytonK, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best value in over ear headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll start by saying I’m not an audiophile by any stretch but also share I’m highly selective and thoroughly test/research any consumer electronic device before purchasing. I’ve been a Bose, Beats, Master & Dynamic, Apple and Sony user throughout the years. I would place these headphones at the top of the list between all of those brands. The sound, features and build quality check nearly every box. I personally believe this model is even superior to the newer 1000xm-5. I sampled both prior to purchase and believe the drivers and foldable design make these the better purchase. Thank you Sony for continuing to raise the bar and still provide outstanding value. Easy recommendation if you’re in the market for a new pair of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SlideGuy, You've made a great choice! Thank you so much for the kind words and for taking the time to leave us a review of your WH1000XM4. We're thrilled to hear you like the excellent sound quality, features, and built quality of your new Sony headphones. And we're delighted that we've exceeded your expectations and that you find the XM4 to be a great value. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting from device when in use. Overall sound quality is good and is very comfortable. But it keeps disconnecting and reconnecting to different device during use.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Noise Cancelation a plus!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performed better than expected. Noise cancelation was the best I have experienced. I was on a 4 hour flight, on a plane with a loud engine. I selected NC on.. and I heard little.to no engine! When I turned the NC off.. i hard the loud, irritating engine noise everyone else was hearing. NC on.. music heard clearly, and I slept like a baby!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DesJ,
Thanks for choosing Sony!
It brings us great joy to hear that you had such a wonderful experience with the WH1000XM4! We're thrilled that the noise cancellation exceeded your expectations, especially during your long flight. It's fantastic to know that our headphones allowed you to enjoy your music clearly and get some restful sleep despite the loud engine noise. Thank you for sharing your feedback, and we hope you continue to enjoy your headphones on many more journeys!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got these for me on my 55th bday. I’ve never owned a good set of headphones and I love these! The noise canceling feature is great. I’m able to tune out the noise behind me as I’m bowling!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
LOVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took these on a trip with me to Europe and they survived my 11 hour flight with no charging! I absolutely love them so much. They also helped me sleep during my flight and bus rides were silent with the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brmm, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
SONY - Always an audio fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man i waited since its release and finally got one. These sound amazing, i use it for personal and office purpose for meetings. The ANC is works well. For me with ANC its 20-22 hours of playtime !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieFan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect Comfy Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very high quality headphones. The only issue has been the connection in/around a Bluetooth car speaker system, where connectivity gets weird. Other than that completely irrelevant nitpick, these are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback!
We are absolutely thrilled to hear that you consider the WH-1000XM4 headphones to be "Very, very high quality" and perfect overall. It's incredibly rewarding to know that the build and audio performance are meeting your high expectations.
We also appreciate you providing details on the connectivity issue you experienced when near a Bluetooth car speaker system. Intermittent issues in crowded Bluetooth environments can occasionally occur, but your feedback is valuable as we continuously work to optimize stability and seamless connectivity across all scenarios.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
They’re awesome :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually headphones like these give me a headache because they squeeze my head but these are really comfy. The noise canceling is really helpful especially when I’m overwhelmed or trying to do work at school. I enjoy these a lot and I’m glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xogi,
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. Nice to hear your enjoyable experience with the comfortable fit and noise canceling features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris