Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12339486
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Good quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing audio quality. I choose those because they are light and foldable, plus they have wire and adapters for the airplane entertainment. The noise cancelling is great, even with screaming baby right behind my seat, I was able to relax and enjoy my music on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RomanN,
Great! Thank you for choosing our WH1000XM4 over other brands. You surely made the right choice and will surely enjoy this one. We're glad that you are pleased with the audio quality, noise canceling capability and other features of the XM4. You can now relax and enjoy your trip. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk bout noise cancellation! Not only do I use these bad boys to hit the gym so I can stay focused we let my daughter wear them as ear muffs for her first hockey game because she sensitive to loud noise an she had no problem. Super comfy an just a nice style
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreveirD,
Thank you so much for your valuable feedback! We're really glad that you are enjoying your WH1000XM4 headphones especially while working out at the gym. It's also nice to hear that the headphones were a big help for your daughter's first hockey game. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Would buy again in a heart beat.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best pair of headphones I have ever owned. I tried multiple top tier brands and this was by far the most comfortable over the ear. The sound quality is clear, which I found was not the case in some of the other brands. The noise canceling is way above my expectations, it cuts out everything with the exception of really loud noises close to you. There are alot of features that i could go on about. They are pricey but definitely worth the cost if the cost alone is not the deciding factor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality, Weight
Great pair of headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one of sonys first Generation over the ear headphones and hate them. They are heavy ugly and pinch my head. I could tell right away when I picked these up for the first time they would not be any of the things I hated about my last pair. They are light, good looking and don't hurt to wear for hours. Noise canceling is best ive ever had and the sound quality is great. I usually dont think anything that costs this much is worth the money but I didnt regret spending a cent on these love em
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sbenn,
We're glad that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Amazing and comfortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As all reviews say ; great noise cancelling , beautiful sound , long lasting battery , and sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Amazing! We're glad that you like the noise canceling function, sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of Sony headphones. Very good to listen casually. I do workout in these from time to time and they are still holding up. Just gotta make sure to wipe it down since it can get very sweaty and wet. I guess if you want it to last longer then i recommend not working out in them. The cups themselves are very very soft and comfortable. I know that when getting helix piercings you shouldnt wear over-the-ears headphone, but i still wore these a week after I got my helix, I cant go without music in public and i hate playing music thru my phone speakers. It didnt irritate my piercings for at least 2-3 hours, which im surprised because my hyperx headphones hurts but these dont.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaiYee, Fantastic! We're thrilled to hear that you find these headphones comfortable and suitable for casual listening, even with helix piercings. Your advice on wiping them down after workouts to maintain their longevity is very practical. While these headphones are not specifically designed for intense physical activities, it's good to know they are holding up well for you. We appreciate your feedback and are glad you are enjoying your music experience. Thank you so much for sharing your detailed review of the WH-1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality, Weight
BUY THEM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! i wear them while working out and they lightweight and don’t slip off. The noise canceling is amazing and senses the noise levels around you to adjust accordingly. easy controls by swiping your finger on the right ear for volume and skipping songs. definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jade,
Thank you for sharing your feedback. It's nice to hear that you can enjoy your workout sessions without any distraction from the surrounding noise, thanks to the awesome noise canceling capability of our WH1000XM4. Good to know that you also like the sensor touch control. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Worth Every Penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's there to say that hasn't already been said, its the build, its the sound quality, its the look, the battery life, etc. These are pretty much the go-to as far as Over-the-Ear headphones are concerned and for good reason. They recently released the XM5s which apparently have slightly better noise-cancelling and quality but honestly for the price(especially during a sale) you can't go wrong with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnenthusiasticGamer, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best headphones I’ve ever purchased, best sound, long lasting battery, comfortable with long periods of usage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Nice noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is the best!!! Any design or color is fine. Unlike AirPods, it does not hurt your ears even if you use it for a long time. Also, the price is reasonable, I think. The battery lasts longer than expected. It can connect to devices and uses MacBooks and iPhones with it. Switching to Bluetooth between devices works better than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi appleuser, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Wonderful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and the sound quality is amazing! The battery life is great and they were simple to connect. I loved them so much I got my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaD, Thank you for your positive review of the WH1000XM4! We're thrilled to hear that you find them comfortable and are impressed with the sound quality. It's great to know that the battery life meets your expectations and that the connection process was straightforward. We're delighted that you loved them so much that you decided to gift a pair to your husband for Christmas. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
My Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent condition and comfortable in my ear.best quality of sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CliffordQ!
It's a truly pleasure to hear that your WH-1000XM4 headphones are in excellent condition and feel comfortable in your ears.
The sound quality really stands out, thanks to the noise cancelling and easy-to-use controls, so you can just relax and focus on what you’re listening to.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit. Great sound quality! Would definitely buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaH,
Thanks for the feedback! We're glad to hear you're happy with the great sound quality and fit of your WH-1000XM4 headphones.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I cannot hear my family with the noise canceling feature even when the volume isn't that high up. The battery life is excellent as well. When the headphones die, it takes around 5-10 minutes for it to charge all the way up and it lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodolfos, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphone. I’ve tried the AirPods Pro max but these sounds way better. Punchy base with great noise cancellation. Sound quality can get a bit better but unless you are using multiple headphones throughout your day you won’t notice it. One downside is that it doesn’t have a lot of padding at the band for my liking but you can always get a third party cushion and attach it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Cbmn!
We are thrilled to hear that you consider the WH-1000XM4 to be a "very solid headphone" and that you specifically found that they sound way better than the AirPods Max. We are delighted you are enjoying the punchy base with great noise cancellation.
We also appreciate your candid feedback regarding the sound quality potential and the padding on the headband. We value these detailed points as they help guide future product development and design improvements. It is helpful that you pointed out the option of using a third-party cushion to enhance comfort for your preference.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Greatest noise cancelling headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I use them about an hour or three a day and after two weeks was down to 30% battery! They block out so much noise. I got them for when I sew so I don’t have to crank up the speakers and disturb my family. I really like the sensor in them that stops playback if I take them off, so much easier than finding my device to pause or rewind with my previous headphones. I like that I can adjust the volume and skip tracks on the headphones by swiping. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andilizilou, Thank you so much for the 5-star rating! We are so glad to hear that you like the amazing battery life, noise-cancelling and features of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit great, sound is great, voice over is awesome. And of course battery life is nothing short of awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darkk, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound is phenomenal. I only use them to watch my Samsung tv. The actors so often mumble; now I can understand them. The only problem I have is I keep getting crackling interference so I have to shut the system off and start over. I have shut down all Bluetooth devices but it didn’t change anything. They are also very comfortable; I don’t feel them on my ears or head. The noise canceling works beautifully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N11ki3,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunately that you are experiencing interference with the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph