Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are one of the best iv heard. The noise isolation is top notch and the sound quality is superb. If you have the chance give the 360 audio and listen, it's a a game changer. At least to me it is. Takes music to a new level. Totally transforms the way music is heard. Build quality is very good but for the price I feel they should of went with a more premium material. But overall. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LMcKenzie20, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TikTok turned me on to these headphones! I was a little skeptical so i went to Best Buy for a trail run and compared them to the Bose, Beats and they were such better quality and the noise cancellation was great. Fit was good… 5 stars here!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LKM44,
Great! Thanks to TikTok, you found the perfect headphone for you. We're very excited to hear that you love the quality, noise cancelation capability and fit of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for the 5-star rating! - Marco
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a last minute pair for a vacation and these were outstanding! The noise canceling feature is amazing!! Had a small child wailing behind us on a flight to LA. Put these on….peace and quiet! The music is rich and has concert quality sound. Sony has the best over the ear headphones imho! If you want peace and quiet, these are the headphones for you! Music is the bonus!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
Thank you so much for the 5 Star review!
We are extremely pleased to hear that you are happy and satisfied with the outstanding sound quality and industry-leading noise canceling function of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Bass, Sound quality
Excellent!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond satisfied with this purchase. Quality bass, superb sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Filmmaker, Great choice! Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great. I ended up passing them down to a co worker when I upgraded to the XM5 on ear headphones. She loves them. As a former dog bather, they have excellent noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
We are immensely pleased to hear that your WH-1000XM4 headphones have been great for you, and that they continue to deliver an excellent experience for your coworker! It is especially rewarding to know that the noise reduction capabilities provided superior performance even in demanding environments. Thank you for being a loyal Sony customer and upgrading to the XM5s!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is mach better. A shape that fits your ears very well. Very easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever had by far. Excellent comfort, quality and noise cancelling.
I would recommend this to a friend - Pros mentioned:Sound quality
Speechless!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I went through with purchasing these! I hesitated for a while because of the price. But when they were on sale, I jumped on it. I wish Spotify supported the 360 Reality Audio because I don't bother with 3rd party music apps I have not heard of. Regardless of that, the sound and features of these headphones is worth it to me. You get what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 4SmokinSlyks,
That's very nice to hear! We're glad you like the smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great sound and fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good for cordless, Easy to travel with. Very comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruh, Awesome! We're glad that you love the sound quality and comfort. Indeed, these headphones are easy to travel with. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Incredible sound and comfort at reasonable value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been a gamechanger working from home during the pandemic. Sound is fantastic and noise cancelling is pretty strong. I did purchase these on sale ($70 off) which has greatly increased the value, but I would recommend at full price. During extended wear, they can start to bother my head, but the earcups are the most comfortable I have ever had (and wish the PS Pulse 3D headset learned from)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi halfadozendonuts,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love them.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best I have ever tried. Very comfortable and exceptional noise cancelling capability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josece,
Awesome! Good to know that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Nice Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First noise canceling Headphone I have ever owned. So far the fit great and sound great.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fells very comfortable. The app is easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad,Thank you for giving the WH-1000XM4 a perfect rating! We're pleased to hear you appreciate the great sound quality, comfortable fit, and intuitive app of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise cancellation is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexM,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying your WH1000XM4 headphones! We’re thrilled you appreciate the top-notch noise cancellation feature. Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever purchased. I love the way they sound and feel on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quis, Great! We're thrilled to hear you love the amazing sound quality that the WH-1000XM4 delivers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, best headphone I ever owned. Good ANC, looks cool, helps me focus at work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jims,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Best headphone of 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone of 2020. I like the sound quality and bass. Will recommend to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rhirhi, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Superb!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I handed down my xm3 to my son. This xm4 has better noise cancelling, better sound and fit.
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect noise cancelling headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great with my Surface Go 2, Lenovo Yoga laptop, iPod, and JBL speakers. With a Bluetooth dongle, the headphones also works well with my Nintendo Switch and Playstation 5. These are true noise cancelling headphones that block out all noises when I am on Zoom or playing video games. The con for me is that it can become uncomfortable after a long period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mahalo1774,
Thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible noise canceling function and superb performance of our WH1000XM4.
We are sorry if you feel uncomfortable wearing the headset for a long period of time. You may find the information provided on the link below helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
Nearly Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the XM5's and these are so much more comfortable. The only downside to these vs say the Bose QuietComfort headphones is that there isn't a dedicated button to enable bluetooth pairing. You have to turn them off and back on again to enter pairing mode, it's a very weird setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi redmondson8,
Thanks for sharing your review and experience with the WH1000XM4. We're thrilled that you like the comfort of the headphones. Your feedback about the Bluetooth pairing function is greatly appreciated.
When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information), the headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph