Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Multi device support extremely flawed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about receiving these but that excitement turned to frustration when I tried pairing these with another device after initial setup from my iPhone. When I tried to setup multi device use, the toggle in the app just refuses to activate. When I tried to connect to another device I paired with such as my MacBook or desktop PC, I am unable to do so without forcing the headphones into pairing mode. There are a several Reddit threads with the same issue even with the latest firmware update. There's just no seemless way for me to go from my phone to my laptop. For $350 plus tax, there’s no excuse for this and I’m hoping it’s just a select few with these defects or just a bad batch. These do sound great, and are comfortable headphones but I'm returning these if Sony doesn't address this. As of now, I can not recommended these headphones until this is fixed.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
The best ANC headphones in the game right now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. It can block out sound and the microphones are great for conference calls. Also being able to link to my phone and computer at the same time makes it worth it. They are pricey but worth the $350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Don't expect these to totally block out all noise. They reduce noise very significant Ly, but have better sound quality than the Bose headphones. The Sony app is very good to customize sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gpoobah12,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and best noise cancellation. It’s not heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeseniaA,
Awesome! We're glad to hear that you like the quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent foldable headphones option
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with this headphones, durable materials ( better than the M5 ) excellent noise cancelation. Excellent app with an intuitive eq
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 798motion,
Great! We're glad that you like the design, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Bought more for my family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancellation, still recommend even with newer generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobNO,
We're thrilled to hear you're still enjoying the awesome noise cancellation of the WH-1000XM4 Headphones! We appreciate your strong recommendation, even with the newer models available.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know a lot of people choose Bose, but Sony in my mind is really at the top when it comes to over the ear ANC powered Headphones. These headphones are the best I've used period. Buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atown, Awesome! Glad to hear that you are happy with your your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
A Blast to the Past
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was what I thought I wanted to replace my old Sony that was 15 years old. It seemed uncomfortable for long use. It was too heavy and too pricy. I saw so many new choices I had to try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaY,
Thank you for taking the time to share your feedback on the Sony WH-1000XM4 headphones. We are happy that you chose to explore our new models after enjoying your previous Sony headset for so long!
We understand that comfort, especially for extended listening sessions is important, and we appreciate your comments regarding the weight and cost. We are always striving to balance feature integration with lightweight design.
Thank you again for your valuable review and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Great pair of headphones!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandaboy5k,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great, unless you are sensitive to headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these headphones. They sound amazing, are very smart and look fantastic. However, I repeatedly get headaches whenever I use these and it is too much. I am going to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniGilbert80, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing discomfort after using the headphones for a long period of time. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Regards,
Carl
- Pros mentioned:Sound quality
Great !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
SOUND
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my girlfriend and she loves it, it’s very durable and the sound quality is unbeatable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngeloP, excellent! Glad to know that your girlfriend loves her new headphones! Thanks for choosing Sony. ~Earl
Good sound bad mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bad microphone and this is for phone called or online gaming
I would recommend this to a friend- Pros mentioned:Sound quality
Best noise cancelling ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed a deal that took an additional $80 off! Worth the price, as I travel internationally for a living and the noise cancelling is phenomenal. But if a deal is available, take full advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcruise, We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Comfortable and High Quality but lacks Bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly comfortable. Noise canceling is really good to the point that I won’t even notice if someone is talking right next to me. Bluetooth works perfect with my iPhone. I bought these to use for recording music and must admit that the bass response isn’t the best. For this reason I took off a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ahab85,
Thanks for commenting!
We are so happy to hear you are satisfied with the exceptional noise canceling feature, Bluetooth function, and comfortable fit design of our WH-1000XM4.
We are sorry if the bass sound of these headphones did not live up to your expectations. If you haven't yet, please download the Sony Headphones Connect app as it includes all sorts of tools which can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
good but not good for video calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise canceling is very good, it reduces the background to a great extent. can't wear for more than 2 hours at a stretch as it starts hurting my ear and head, unless I take it off for a second and put it back. not a right product for people like me taking zoom / webex / teams calls all day long. Missing the following features which is expected in expensive gadgets like this one. - Can't mute my zoom call from the headphone unit - it can't cut the background noise for people on the other end of my meetings - there is little lag in voice transfer when I speak on zoom meeting - when it is connected to laptop (windows 10) and iPhone, sometimes it disconnects my zoom audio on its own while i'm talking, not sure if this is messing up speak to chat feature. - when connected to conf. call from phone and tap on play/pause button, it kicks me out of the meeting. may be this is just built for music lovers in mind. heading to return this back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We're glad that you like the noise canceling function of the headphones. It's unfortunate you are already looking to return the headphones because of their comfort and call quality.
Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Hope the steps above improve your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made this purchase for my daughter who loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndrewP,
Thank you for choosing Sony!
It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for work! Noise cancelling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dante,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound Greaat!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome. The only issue I have is they don't work well with Samsung Televisions. When you get them connected with a Samsung TV they sound fine but after a few minutes the audio starts breaking up and sounding garbled. This is a known issue that's been going on far to long and needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. You may find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
-Ralph
Sony Social Support
Prodcut review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the product last christmas and my vrother inlaw loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelT,
Thank you for choosing Sony!
We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!
Best regards,
-Fred