Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made this purchase for my daughter who loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndrewP,
Thank you for choosing Sony!
It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well noise cancellation headphones, I can recommend everyone to buy this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvaB, Thank you for your review! We are glad to hear that you are happy with the sound quality, features and exceptional noise cancellation of the WH-1000XM4 headphones! We appreciate the recommendation as well. Thank you so much for choosing Sony! -Jess
Prodcut review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the product last christmas and my vrother inlaw loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelT,
Thank you for choosing Sony!
We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good sound. The noise cancelling could be better, you can still hear most things of you aren’t playing loud music. The audio leaks really bad, but I mostly use them when I’m on my own so it isn’t a big deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madison, We're happy that you like the amazing sound quality of these headphones. Your feedback regarding the music leakage and noise cancellation is greatly appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. The noise canceling function works primarily on noise in the low-frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled. These should be pretty effective at canceling out noise and even more so if you have audio playing while the noise cancelation features are on.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
College Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryK,
Thank you for choosing Sony!
It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing an improvement over the xm3 got them on sale worth every penny even if it wasn’t on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olville, wow! We're glad you like our product! Thanks for choosing Sony. ~Earl
Good headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live these headphones they are still holding up today one year later
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelH,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.
Best regards,
-Fred
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the ear pods, doesn't work for me. These headphones work much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it everyday since I bought it. Best feature for me aside from the noise-cancelling and obviously the sound quality is that you can connect 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrasantiago, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony headphones set the bar once again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound excellence! Reminds me of the old school studios. Deep rich sound with full spacial submersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusW, Excellent choice! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 I highly recommend this headset very good for pvp games
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 10/10 review, AlexG!
We are thrilled to hear that the WH-1000XM4 is hitting the mark for your gaming sessions! It’s awesome to know they are giving you the edge you need in PVP games—having that immersive sound and industry-leading noise canceling really helps you lock in and hear every detail.
We're glad the headset is delivering the comfort and performance you need for those high-stakes matches. Thank you for the high recommendation and for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Merge yourself into another world with noise, canceling, the app features help you finding your listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenT, That's awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
One of the best headphones you can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I use them every time I fly and they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garythesnail, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony rocks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are comfortable, have great sound and have excellence build quality, definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover911,
Amazing! We're thrilled that you like the comfort, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Happy listener
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome sound , quality at a great price my son was very pleased and happy yet another great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReynaldoGhappycustmer,
Wow! This brings us joy hearing your satisfaction or should I say your son's satisfaction on the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
Missing case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but case was missing. Looove them though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK!
Thanks for sharing your feedback with us.
We feel privileged to know that you are absolutely loving your new WH-1000XM4 headphones! We are truly sorry to hear that the carrying case was missing from your package, as we want you to have everything needed to protect them.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
gym headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, perfect for the gym, works great with the spp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-cancelling headphones on the market. This my second pair and I would recommend to anyonoe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Wow! Thanks for purchasing your 2nd unit and we are truly delighted that you are still amazed with the noise canceling capability of our WH1000XM4. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good in most areas
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these headphones daily, battery life could be better but I do use it a-lot. Speak to chat is probably the worst feature as it turns on by itself or is sensitive (eg. touching the pillow) but music quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. You may find this article helpful on how to resolve your speak to chat issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00285913
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Super comfy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super soft and comfortable. Would definitely recommend these for people who have sensitivity to headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolM,
Great! We're glad that you like the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph