Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$349.00
Save $49
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12588 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 12,588 reviews
  • Rated 5 out of 5 stars

    Solid upgrade from WH-1000XM3

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Excellent sound quality - sounds extend beyond the human range of hearing Actually cancels noise Battery charges quick/lasts all day Cons Hurts your wallet Doing Video Editing while your child is doing school from home made this a necessity, and this pair delivers on sound quality and noise cancelling. I use them 7-9 hours a day, 5-6 days a week. I am comparing heavily against the XM3's. My reason for replacing the XM3's was the battery was dead from overuse(I replaced the battery myself, voiding the warranty). Noise cancelling and battery life have seen a significant upgrade. Enough that I would consider purchasing the XM4 if my XM3 was still working. Sound Quality wise, it is a decent boost, wired and wireless. Plugged in, it is a smooth sound from the earth shaking bass to the smooth high pitch sounds, these deliver. Throw these babies on in the dark with a scary movie and there is literally no escape. Voices are crisp and warm, while the bass can(and will) blow your mind. Sony typically runs higher on the bass side of things. The 3D audio is pretty awesome as well, from a technical standpoint. Being able to correctly situation 7.1 channel audio in these headphones with an accurate space sound feel. Been using noise cancelling technology since the Bose quiet comfort over the ear headphones(20 years ago), and these are the best I have found. The changes from the XM3's noise cancelling is a solid leap forward. The XM4's noise cancelling seem to mute out more of the mid-hi tones that the XM3's let through, or else it lowers it more. More of the mid to low ranges are effectively canceled as well. My Laptop is the loudest made(seriously, 66db) and is hoisted at above head level in the air. With nothing playing, background noise is audible, but with a little noise playing these headphones really do their job well, enough that my family can be playing 5-6 feet away(they are loud lol) and with something playing at low volume keeps it silent. Another area they do really well in is the noise cancelling adaptation that it allows you to do. I go from my noisy editing area to outside for some fresh air and the headphones automatically adjust for the noise in order to cancel it better. On the streets, it blocks out almost all car noise when tested about 15 feet away from a 4 lane street when busy to a point where it was jarring how disconnected from the loss of hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DorkyDoc,

      We appreciate your in-depth review of the headphones. It's unfortunate that you had an issue with the battery of your Sony WH1000XM3. You made the right choice in upgrading to the WH1000XM4. Your investment will be worth it.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thanks again for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great sounding Head phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Good noise cancellation, Comfortable, descent sound quality but falls short on big bass delivery. Good Value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriC,

      We appreciate your balanced feedback on the WH-1000XM4 headphones, highlighting their excellent comfort, lightweight design, and effective noise cancellation. We understand that bass preference is subjective; for enhanced low-end delivery, you may want to try adjusting the Equalizer settings within the Sony | Headphones Connect app to boost the bass frequencies to your liking. We are glad you find them to be a good value overall!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    Love WH1000XM4, still holds up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given the build issues of the newer models (failing hinges?) , this one exceeds expectations. Sounds great, with excellent noise cancellation battery life and a useful app with EQ. Comfortable with a great case! Excellent buy on sale!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ARivera,

      Thanks for the detailed and insightful review of the WH-1000XM4 headphones! We're so glad to hear that they are exceeding your expectations.

      It's fantastic that you're enjoying the core features that make these headphones so popular: the excellent sound quality, top-tier noise cancellation, and a long-lasting battery. We also appreciate your comments on the comfort and how useful is the Sony | Sound Connect app.

      Your feedback on the build quality is also very important to us. We understand that durability is a key factor for our customers, and we're pleased to hear that the WH-1000XM4's design and build are holding up well for you. The included case is an essential part of protecting your investment, and we're glad you find it effective.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Bang for the buck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best audio experience that I’ve had since my first AirPods Pro , really comfortable and the battery lasts longer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernando,

      Thanks for sharing your review of the WH-1000XM4 headphones!

      We're delighted to hear you're having the best audio experience with them and you're enjoying the comfort and long battery life. It's great to know the headphones are a perfect fit for your needs!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Ever

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - The noise cancellation is insanely good - The app enhances the experience of listening to music and movies - Great for gaming on PC because of the noise cancellation -Has awesome features such as when you speak, it automatically allows noise pass through so you can hear others and it turns off within seconds - Battery lasts for a long time, personally charge it once a week and I use it everyday for about 2-4 hours - Touch controls are great - It can connect to 2 devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewP,
      That is awesome! Thank you for the perfect 5-star rating and for sharing your honest review of our Sony WH1000XM4. This brings us joy knowing that you are very pleased with the audio quality, noise canceling, touch control, battery life and the multipoint connection feature of our XM4. We are also delighted to hear that you enjoyed your gaming sessions because of the noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones all around

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially thinking of buying a similar pair from different brand but thankfully was able to try these on and they were far more comfortable. No issues wearing them for a few hours in a row. The soft touch 'buttons' are a little weird to get used to (for changing song/volume etc) but easy to figure out. Sound quality is great and the app is helpful to adjust noise cancelling effects or change the auto settings. I've had them for a month and haven't had to re-charge...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marleigh,
      Thank you for purchasing our Sony WH1000XM4. You made the right choice in getting this one over other brand because you will definitely enjoy this. Listen to your favorite music without distractions, thanks to the superb noise canceling capability of our XM4, awesome sound quality and amazing battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I can't believe how powerful they are

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. They fit wonderfully over the ear and are very comfortable to wear for hours at a time. The noise canceling technology is powerful it really turns off all the noise great for a noisy office. And of course the Sony musical speakers are top notch. It has features to change the volume and it has a feature to turn off the sound when you talk which you can turn off and on. Bluetooth pairing is very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ropidawn, Thank you for the positive review! We're so pleased to hear you like the comfortable fit, excellent noise canceling, top-notch sound, quick attention mode, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    These headphones hold their own, but wait for sale

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can find these on sale, these are terrific wireless headphones. I did have to tweak the EQ quite a bit until I found a curve that felt really good to me, but it can be done. These are way overloaded on bass from the start - which can muddle other frequencies. But the bass certainly is punchy, and honestly when it's tweaked these sound really good. They're not AptX-Low Latency or anything; if you have LDAC turned on you can't use multipoint; I still don't think they sound as good as my Shure Aonic 50s. But they do fold down really neatly, battery life is great, noise canceling is powerful. Can be a great value especially if you aren't paying full price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rufusshatmunk, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best wireless headphones I've ever had.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy! I keep forgetting I have them on except of course for the lack of ambient noise gives it away lol. Relatively simple setup. The fact that it supports 2 BT devices at a time is also a great feature. I can have it connected to my phone while I teleconference on my computer. The battery life is UNREAL. I charge it daily but on occasion, when I forget I'm still wearing them and step away for the day, I just turn them off and use them the next day without worrying about them dying. I usually use them for work 12-16 hours a day and that's just amazing to me. My only critique would be the included USB cable is stupidly small. More like a patch cable(to my fellow IT pros) at only 6 or so inches in length. I almost forgot to mention the sound quality is some of the best I've heard from even wired monitors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyITPro, Thank you for this awesome review! We're thrilled to hear that you feel the WH1000XM$ is the best headphones you've had. And good to know you appreciate the comfortable fit, great noise cancelation, multipoint connection, long-lasting battery life, and excellent sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing purchase!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear! The battery lasts a very long time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MayraR,

      That's wonderful feedback! We're thrilled you're enjoying the great sound, comfort, and long battery life of your WH-1000XM4 headphones. Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. Comfortable. Excellent noise cancellation. Nice battery life. More customization and tuning that you don’t get with the Bose QC series via the Sony app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thank you for the 5-star rating! We're glad you like the comfortable fit, excellent noise cancellation, long battery life, and tons of customization using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with my purchase. They perform their noise-cancelling function very well, are comfortable, lightweight, and beautiful. I made the best decision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty great headphones, just not too durable

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Great audio quality (for bluetooth). If you have an LDAC-supported device, even better - Noise cancelling is pretty good, and lots of options. Same with EQ - It feels comfortable on my ears. I also tried Bose QC, but these feel larger and fit better - Battery life is great. I have forgotten to charge it overnight while listening to music most of the day with noise cancelling, and it has lasted two days Mixed: - Support app is fairly cool? But kinda annoying that you need a mobile app to change settings - Gestures for media control are kinda cool, but you run the risk of mis-inputing Cons: - Build (maybe just personally). See below - With LDAC, you can only pair with one device (although I seem to be able to pair two with a DAC just fine?) This is actually my second pair of these, because the first ones stopped working, and I've noticed already that some features (namely, pause when disconnecting) stopped working.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user,

      Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. For disconnecting issue, we recommend updating the software of your headphones using Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130

      If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    My favorite headphone so far

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased my second pair of these amazing headphones, and I couldn't be happier! From the moment I put them on, I was reminded of why I fell in love with them the first time. The sound quality is absolutely phenomenal, delivering crisp highs and deep, rich bass that truly enhances my listening experience. The comfort level is another standout feature. I can wear them for hours without any discomfort, making them perfect for long listening sessions or even just casual use throughout the day. The design is sleek and stylish, and I appreciate the attention to detail in the build quality. Battery life is impressive as well; I can enjoy my favorite music, podcasts, or audiobooks for days on a single charge. The wireless connectivity is seamless, allowing me to move around freely without being tethered to my device. Overall, these headphones have exceeded my expectations once again. I highly recommend them to anyone looking for a top-notch audio experience. Whether you're a casual listener or an audiophile, these headphones will not disappoint!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted noise cancelling headphones that wasn’t too expensive and this was a great option for me! I like how I can cancel the noise, but still hear just enough to be somewhat aware of my surroundings. I like the feature where it stops the noise cancelling feature once you start talking to someone. It also feels great on my head/ears, and I’m pretty particular about headphone sizes and comfort. Sound quality is very crisp as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatherineT,

      Thanks for sharing such a detailed and helpful review of your WH-1000XM4 headphones!

      It's fantastic to hear that they were a great option for you and you're enjoying all the key features. We're especially glad to know you find the Speak-to-Chat feature useful and that they meet your standards for comfort. Your comments about the crisp sound quality and the ability to balance noise cancellation with awareness are very valuable!

      We're thrilled tp hear you're happy with your purchase and hope you continue to enjoy a great listening experience!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are easily among the best wireless headphones on the market, delivering an outstanding mix of sound quality, comfort, and industry-leading noise cancellation. Sound Quality: The audio is rich, clear, and well-balanced. Bass is deep without overpowering, mids are smooth, and highs are crisp. Whether you’re listening to music, podcasts, or watching movies, everything sounds clean and immersive. Noise Cancellation: This is where the XM4 truly shines. The active noise cancellation is top-tier, blocking out everything from airplane engine noise to background chatter. It creates a quiet, focused listening experience that’s hard to beat. Comfort & Design: The headphones are lightweight with soft ear cushions, making them comfortable for long listening sessions. You can wear them for hours without discomfort, which is perfect for travel or work. Battery Life: You get up to around 30 hours of battery life on a single charge, which is excellent. Even better, a quick 10-minute charge can give you several hours of playback. Smart Features: Sony packed these with useful features like touch controls, speak-to-chat (pauses music when you talk), and multi-device pairing. These small conveniences make a big difference in everyday use. Downsides: • Not fully waterproof (just basic resistance) • Touch controls can be a little sensitive at times • Slightly older model compared to newer XM5 and XM6, but still highly competitive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound quality

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. The sound quality is unbelievable and the bass is just as good as everyone else says. They’re extremely comfortable for long wear and don’t make your head or ears sweat like past headphones did for me. Would totally recommend even with the XM5s out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wesley, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive bass of your WH-1000XM4. It's great to know that you find them extremely comfortable for long wear without causing any discomfort or sweating. We appreciate your recommendation, even with the XM5s available. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has their act together! After four sets of trying to get the Bose 700 corrected to no avail I decided to switch course and purchase the WH-XM4, my only regret is why I didn’t do this sooner. The Sony’s are AWESOME! Great sound, best noice cancelling, best App, best equalizer and best battery. 30 hours of battery compared to well you don’t know with Bose 700s, their firmware is all messed up, and after four pairs it only got worse. Sony offers a great, stress free listening environment. Music is crisp and clear, bass is awesome, however you like to listen to your music you can customize it to your liking. Great highs, midrange and lows and all adjustable. I have a wide range of music, so I tested them with all types of music and so far after one day I’m totally impressed, Sony M4s gives the best sound for your dollar, I’m sold!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benny1, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    These are it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5/5 for these headphones. I had spent $50, $100, and $150 on three different headphones trying to save money on headphones that have noise cancellation and it ended up being a waste of money. None were that good at noise cancellation (including one refurbished Bose comfort set). I decided to just invest in more expensive ones and read the great reviews of this one. This one is the winner for sure! They look good, they sound good, they are comfortable, and they seem like they will last me forever. Best Buy was also super fast in getting these to me (I ordered these at night and literally had them on my head by the next morning).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DianaL,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      We really appreciate the preference. Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Great Sound Comfortable Good battery life USB-C Look and feel good Cons: Could not charge and listen at the same time Touch controls on headset are ehh Switching between connected devices is odd

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodHeadphones,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad to hear those positive remarks. You may refer the steps on these links to help complete your experience:

      For touch controls:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      For the multipoint function:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US