Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love These
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the greatest thing I've ever splurged on for myself. The noise cancelling is superb, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addilynn, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the price point. The sound on these are outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Agos, Thank you for the 5-star rating! We're glad you like the amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints here. I love the awesome sound when i use them for my music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaB, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
- Pros mentioned:Sound quality
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are unbelievable. They make it seem like Danny Carey is playing drums inside my head. 10 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones!! Work great for canceling out noise and sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cynthia,
Perfect! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not as good as Bose - but nice features.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them - great on the plane. I'd prefer the Bose - but when they are sold out - these are a great 2nd choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royvera,
Thank you for your feedback. We're glad you like your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! - Kris
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a music lover, this has upped the game for sure. The separation of instruments? INSANE
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GracielaA,
That's incredible to hear! We are absolutely thrilled that the WH-1000XM4 headphones have "upped the game" for your music listening. Hearing that you find the separation of instruments "INSANE" truly highlights what we strive for in our audio engineering. It's fantastic when a music lover like yourself experiences that level of detail and clarity.
Thank you for choosing Sony. Have an amazing day!
DiegoV
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing in gym I use All workouts. Noise cancellation top tier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeirB, Awesome! We are so glad to hear that you are happy with your new headphone partner in the gym! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
very good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very cute and stylish and the noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seus, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and durability when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVR9,
Great! We're thrilled that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product sound quality was great, noise cancellation ok have to tweet it on app so a bit complicated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaC, thanks for choosing and purchasing our product! We're glad you like the sound quality of the WH1000XM4. We understand your feedback regarding the noise canceling feature setup of your Sony unit. You can find this link helpful in your concern:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Almost perfect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for noise canceling and they only fall short of 5 stars because of the crackling in the left ear cup that many others have reported. This is especially during takeoffs for flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, we are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4! For the crackling noise on the left earcup, depending on the surrounding environment, crackling noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the noise is still significant, turn off the Ambient Sound Mode.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com.
Regards,
Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the noise cancelling feature and the quality of sound from the speakers. Works great practicing drums.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antenna,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing noise cancelation
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality ! Love the color blue I got and I use them a lot for travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM,
Thank you for the purchase! We're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old headphones broke down after a few years of use . These seem very user-friendly and comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Biggie,
Thanks for your purchase and for trusting Sony. You will surely enjoy this one for its comfortablity, audio quality, noise canceling capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best Headphones Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3 and everything is just much better. Sound is amazing. Best noise canceling in any set I’ve used. Must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BostonLawyer, Wow! Wer'e thrilled to hear you've upgraded to your new Sony WH-1000XM4. Good to know you're enjoying the sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of 4 different noice cancelling headphones I got.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDBhaat, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
ANC Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. I have high functioning Autism and these help me destress in crowds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Duckbutter1977,
We're deeply moved to learn your WH-1000XM4 headphones are making such a positive impact by helping you de-stress in crowds.
Knowing that our noise-canceling technology provides you with a sense of calm and helps you navigate your day is truly the highest compliment. That's exactly why we strive to create products that enhance well-being.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. Light great sound and wonderful product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanL, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort
Wonderful product 4.75/5. BUT audio calls 4.5/5.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good product. Does everything. Not completely satisfied with audio call quality when compared to the equivalent bose headphones. But it does it better than the XM3s. Audio calls-> 4.5/5 And they're very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arun, we're glad that you feel comfortable when using these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph