Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Useful AF
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and amazing noise cancelling. It really helps me ignore my kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harddriveowner, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones, been looking for a while and glad I went with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jh69420,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
my earphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent and practical, well defined sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my favorite headphones ever. used to be a huge fan of bose, but ever since i bought these i wouldn’t go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wells,
You made the right choice! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and great sound quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a flight from Mo to Fl last week. The noise cancellation in amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarvinB,
It's a truly pleasure to hear the noise cancellation on your WH-1000XM4 headphones made such a difference on your flight from Missouri to Florida!—It's wonderful to know that you could enjoy your flight with amazing sound and without the distraction of engine noise.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Excellent sound and Noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base but if you use long time you may experience discomfort for long ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohit,
Thank you for the 5-star rating and we're glad you like the sound quality and bass of the headphones. Here's an article regarding your experience with the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great for Airplanes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones ever. I love these things on airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSupremeCort,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Husband loves thwm
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband and he loves them! Sound quality is amazing and noise canceling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shelly82, Awesome! Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of wireless headphones in a long time good sound quality and nice cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lazyj, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this headphone I went out to purchase a different color the sound quality will put Bose to shame
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FOXBODY,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Lovely gift for my techie friend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift at a reasonable price. Great features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AD2020, This is a great gift idea! We're very happy to hear you like the overall features and sound quality of the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Best headphones I've ever gotten
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Battery life is outstanding. 11/10 would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bible, Thank you for the 5-star rating! Good to know you like the long-lasting battery and overall features of your new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Still a great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second XM4 headsets in the household and still a great choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Thank you for choosing Sony!
We're truly heartened to learn that your household now has a second pair of WH1000XM4 headphones and that they continue to be a great choice for you. It’s wonderful to know they’ve earned such a trusted place in your daily life. Thank you for your loyalty and for sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
Just as good as the new xm5’s
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these and the new versions, these are just as good and a lot cheaper
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BTBAM4Life,
We appreciate the positive feedback! We're glad you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
1st time use…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st time used on a plane…great noise cancellation with engine and crying kids…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Washer, Great! We're very happy to hear you're enjoying the industry-leading noise canceling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid stuff!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Headphones! These trying blockout noises and audio quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JovhanyB! Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Real music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my headphones. Makes me love music the way it was meant to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cyborcom1,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best ANC headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and hands down the best active noise canceling you can get in 2020. Comfort is average.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Omid,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great set of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation and works as expected. Great sound quality! Would recommend buying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Amazing! You definitely made the right choice! We're very glad to hear our WH-1000XM4 Wireless Noise Canceling Headphones meets your expectations and you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for commending our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Premium
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is phenomenal and the headset itself is very comfortable and light weight. Noice cancellation is very effective and the headset has features included that offer you the ability to turn on ambient sound mode quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddy,
Great! We're glad that you like the sound quality, comfort, weight, noise canceling function, and quick attention mode of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph