Customer Ratings & Reviews

Hi H3RBS,

You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Headphones,

It's great to hear that you are enjoying the sound quality of your WH-1000XM4 headphones! We know that seamless connectivity is essential, and we want to help you get them paired with your new Samsung TV right away.

The WH-1000XM4 supports pairing with multiple devices, but sometimes an initial connection to a new source requires a specific setup to establish a solid Bluetooth link.

Please try the following steps to resolve the pairing issue:

1. Check Proximity: Make sure the headset and the TV are within 1 meter (3 feet) of each other during the pairing process.

2. Enable Manual Pairing Mode: Even if the TV's Bluetooth menu sees the headphones, they need to be actively broadcasting the pairing signal.

For pairing a second or subsequent device, press and hold the power button on the headset for 7 seconds or more to enter pairing mode.

3. Perform a Factory Reset: If the steps above don't work, a factory reset will clear all previous pairing information and restore factory settings, which often resolves connection issues.

Please follow the official guide to reset your WH-1000XM4 headphones here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If the TV is still unable to complete the connection after these steps, please ensure that your Samsung TV supports Bluetooth headphones and that is actively scanning for new devices, as some TV models require confirmation on the screen during the pairing phase.

If you still require help or have further question, please contact our technical support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products!

Regards,
Dominick

Hi Dacool1342,

Thank you so much for sharing your feedback with us.

We are honored to hear you consider the WH1000XM4 the best headphones!
The XM4 comes with great features like an amazing sound, Industry-leading noise cancellation and ambient sound mode so you can be aware of your environment!

Thank you so much for choosing Sony a second time and for giving us the opportunity to be with you during your listening sessions.

Best regards,

Gus
Sony Social Media Team

Hi Rodori,

Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi olinov, Glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! -Carl

Hi PlainTownie,

We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. These steps may help you resolve the issue:

-Using the Sony Headphones Connect app, set the headset to “Priority on stable connection” mode.

-Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.

-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
a. When there is a human body between the headset and the Bluetooth device. In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
b. There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
c. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

-Connect the headset and the Bluetooth device once again.

You may also refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458

Your feedback about its call quality is also greatly appreciated. Rest assured that this will help us improve our products.

In case you need further assistance, please email the below information to socialsupport@am.sony.com:

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi SarahW, Thank you for this amazing feedback! We're delighted to hear you are enjoying everything about these great headphones, especially the excellent noise cancellation, sound quality, and exceptional comfort for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess

Hi BMeeNA, Great! We are happy to hear you're enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi FrancesNoi,

You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi killerqueen, Excellent! We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Salim, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Frank,

Thanks for the positive feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Thank you for choosing Sony!
David

Hi Bgall, Great! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi Dcguy,

Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Chad, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Enjoy! -Craig

Hi Cyan,

We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-Ralph

Hi Kong,

We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

~Ralph

Hi Tigers,

Great! We're glad that you like the sound quality, noise canceling/ambient sound function, and supplied case of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Jakeo423, Great! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl