Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! The sound quality is amazing and the noise cancellation is top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Potato, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound fantastic, NC is the best I’ve ever seen. If you can get them, get them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gizmo915, We are glad that you are enjoying the sound quality and noise canceling function of your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality, crystal clear audio and perfect noise cancellation. love it !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent head set.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd headset. Sound is as good as previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bkmn,
You made the right choice! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love the Color
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, sound quality is excellent and noise canceling is worth the price but headphones are a little heavy and after wearing for awhile it becomes uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCare,
Thank you for sharing your experience with us. While we're glad you like the color, sound quality, noise cancelling features and reasonable price of the headphones, we're sorry to hear the discomforts when wearing the unit for a long period of time. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Comfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling works great, very comforting. I like the color as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sahr,
Thank you for your purchase and for your feedback. We're so happy that you appreciate the superb noise canceling capability, comfortability and color of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation. The case it comes with feels great and easy to carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JALopez45, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones it really cancel noise from my laptop, speakers, have a clear and crisp sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice noise cancelling and sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Awesome! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these things. Great sound. Great cancelation. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonic,
Perfect! We're glad that you like the sound quality, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for everything except calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Great noise cancellation, Good audio quality Bad: call quality and transparency mode are not great at all. If you walk outside in wind, you can hear all the wind noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech4U,
We're glad that you like the sound quality and noise canceling function of the headphones. It'unfortunate that you are not having a complete experience because of its call quality and ambient sound function. Your feedback is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony XM4
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound quality and noise cancellation but falls off east if you like to use for gym
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlanB, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I loved listening to these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wilson,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony head set
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets I’ve have noise canceling can’t hear anything outside and cool features too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MD02,
Great! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great quality and good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happyshopper, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are vey good. They are able to cancel out all extra noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flashdrive, Awesome! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
- Pros mentioned:Sound quality
Sony Noise Canceling Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sweet set of headphones and great noise canceling feature. Would certainly recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scottie, Awesome! Good to know you like the great noise canceling feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your recommendation and for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. I bough these over the beats and bose headphones. 100% satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izuwaru, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Noise cancelling better then competition
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeepman,
You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Decent ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, not hard to use. Instructions are clear,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
Amazing! We're glad that you like the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph