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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 12,589 reviews
  • Rated 4 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Beats, so far they’ve been great. The battery easily lasts the week and I use them daily. They’re comfortable to wear and don’t feel very tight around the ears (like the Beats did). Noise-cancelling works so great I don’t even need to put music on sometimes. All that said, I don’t like how they stay connected to the last device they were connected to as I switch between my phone and mac often. The volume adjustment or the pause function by touch seem to lag. I really like the voice when you’ve been connected. They are a bit pricy but I still think they’re worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone got them on sale on Black Friday the noise cancelling is amazing and the battery life is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones Hands down!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched a lot of headphones like beat solo 3, studio beats 3,and Bose QC45, and I found that these models of Sony's beat all of them. You can do the research yourself and you'll come up with the same result that these brand of Sony's are far superior in noise cancelation than the other models that I've mentioned bose comes in an incredible 2nd place beats noise cancelations are trash. The sound quality on the Sony's are fantastic. The seamless touch interface on these headphones are fantastic. I recommend these headphones for anybody that wants quality NCH with great sound. I can vacuum my entire house I can do my laundry and never hear any of the machines running or the vacuum running when I'm listening to my music. Well done Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarKnight, Awesome! We are so glad to hear that your research was worth it! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Traded my Bose 45s for these!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Bose 45s for these, and I’m super glad I did! I got the blue pair when I wanted the black, because they didn’t have them. I gave it a try anyway. These are far superior! The ease of connection, the swipe to control the music without touching my phone, and you hold your hand over the cuff to cancel the noise control. I love these and wear them at home, work and the gym! If your considering these- don’t hesitate! You’ll love them! They are very light and even after hours I am not sweaty at all. The app is easy to use also. Thanks Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susiecue, Awesome! Sounds like you got an upgrade! Glad to hear that you are loving your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great new color! Same great sound.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new color! I have a few Sony over ear headphones, and these are the latest pair. They offer great overall sound. The highs are high and the bass is palpable! Another great offer for this set is that the battery life has been extended further. I have paired these with many items so far, and the customization offered by the app is just outstanding. These are a great investment for those who travel, like NC, or for people who just enjoy headphones that provide excellent sound quality. I got these on sale. If you see these on sale grab them quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Migs! Excellent choice! We are so happy to hear that you are enjoying the sound quality and bass of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones with long battery life! Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilC,

      Thanks so much for sharing your review of the WH-1000XM4 headphones. We're happy to hear you're loving the sound quality, long battery life, and comfort.

      Those are definitely some of the key features that make the XM4 a favorite among so many users—they're designed to be comfortable for hours on end, perfect for long commutes, flights, or just enjoying your music all day.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Noise Canceling Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. The noise canceling is very good. My coysin was at my ear talking to me and i did not hear him. Sound is good. I got them on sale so the price was affirdable. The batter seems to ladt a long time. I have not had low battery once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatriciaN,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your WH1000XM4 headphones are delivering excellent noise cancellation and sound quality. It’s great to know they’ve created such an immersive experience for you, and that the battery life has been reliable. We're also glad you were able to enjoy them at a great price. Thank you for sharing your thoughtful feedback!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Good value worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronG, We are delighted to hear that you've been revisiting your music and appreciating the enhanced quality that the WH-1000XM4 headphones provide. Having read your review regarding the comfort, if you wear the headphones for a long time, your ears may start hurting. Use the headphones while taking breaks periodically. Fortunately, our WH-1000XM4 feature a convenient slider that allows you to adjust the headband length for an optimal fit and comfortable listening experience. Please keep in mind that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, beautifully designed, comfortable, fits well, and I love how well it blocks out sounds around me when listening to my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vphomma, Thank you for this amazing review! We're glad you love the overall design, comfortable fit, and excellent noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Outstanding wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main purpose, in buying these headphones, was to get excellent sound quality in a wireless setting. These certainly provide that. The noise cancelling is very good as well. The headphones are also very comfortable and reasonably light, comparable to my wired headphones. Battery life is quite amazing- I can go 1-2 weeks without charging. It appears well made, with a quality feel (esthetically not super exciting, but that is OK) The 360 audio feature is nice, but I am perfectly satisfied without it- limited to a few sources (like Tidal, with premium level subscription), and not worth it for me. Movies sound great. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJDP, Thank you for purchasing and choosing the WH1000XM4. We're thrilled to hear you like the excellent sound quality, noise canceling feature, comfortable & lightweight design, and long-lasting battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    A more natural sounding solution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elireed,

      Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    They’ll bring your music to life!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. They bring tracks that I have listened to countless times to life and shine a light on details that I never noticed before. That may sound poetic lol but it’s true! They’re very comfortable, although my ears get a little warm while wearing them inside where there’s air conditioning. However, these are my first over-the-ear headphones and maybe that’s the way it is with all of them? Call quality is not very good so if that’s very important to you I would consider other options. The app interface and customizable settings are great, and so is the ability to connect to two devices simultaneously. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfie20, we're happy to hear that these headphones bring new life to your music. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      We appreciate your feedback about its call quality. Make sure to update the software to the latest version for optimum performance. Thanks for sharing your review.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Can't Travel Without

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClayC,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones for the gym!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bose quite-comforts died out on me. I took advantage of the recent sale for these and loves them. The noise cancelling feature is top notch and fits perfectly with no movement during squats and bench presses at the gym. Overall love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claude,

      That is excellent news! We are delighted that you took advantage of the sale and are thoroughly enjoying your WH-1000XM4 headphones. It's fantastic to hear that the noise-cancelling is top-notch and that they fit perfectly and stay secure even through your squats and bench presses at the gym!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Can't leave the house without them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I bought these in 2023 and they're still going strong. Fantastic noise canceling, great sound and the battery lasts a while on these, so no complaints here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gapolo,

      It’s rewarding to hear that your WH-1000XM4 headphones are still performing so well after years of use. We take great pride in the durability and long-lasting battery life of our products, and it is wonderful to know that the noise canceling and sound quality continue to enhance your experience every day.

      Thank you for being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great all-around option for gaming/work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Feel relaxed in a noisy world

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not my daily headphones but they are indispensable when I really need quiet and relief from the chaos that can be present in public places like airports and airplanes. On any flight, I actually feel less stressed and less tired after wearing my XM4's. They drown out the noise so effectively that it's almost like stepping into an isolation booth. My daughter borrows them when preparing for competitions so I gave her mine and bought a second pair. I considered the newer versions but I've been so happy with these that I didn't want to change anything. Highly recommended! Places used: airports, airplanes, track meets, at home when vacuuming :) My favorite feature: touching the pad of the headphones to turn on ambient sound so I can hear and speak to someone. The other related feature is that it will pause music and turn on ambient sound when you start talking so you don't have to manually pause and remove your headphones to do so. Audio automatically pauses when you remove the headphones as well. Other cool features: swipe up and down on the headphone surface to change the volume; swipe forward and back to skip tracks. None of the above would be worth mentioning if the sound quality was not as good as it is. It's not too boomy - the sound is crisp without being harsh. I grew up listening to high end audio and these headphones deliver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechMike,

      This is a fantastic and detailed review! It's great to hear how much you value your WH-1000XM4 headphones, especially for creating a personal oasis in noisy environments like airports and airplanes. We're thrilled that the noise-cancellation technology helps you feel less stressed and more rested. It's also awesome to know you're taking full advantage of the smart features like Speak-to-Chat and Quick Attention mode, and we appreciate you highlighting the sound quality. Thank you for your loyalty and for recommending them so highly!

      Thanks for choosing Sony. -Eliab Sony_US