Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12506045
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.
Best regards,
-Fred
Best headphones I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I previously was using AirPods and since I am constantly on video calls, it was causing a lot of inner ear pain. These were a HUGE improvement. They provide noise-canceling without hurting your ears and fit over my larger head and glasses. Totally worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgtibbits,
You made the right choice with the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are truly noise cancelling. I love wearing them as I teach online and have many papers to grade. Well made quality headphones, very comfortable, great sound. Turn off automatically to save battery when I take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello happycamper, We are glad to hear about your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Sony Excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Bose, I've had Beats, I've even had JBLs. Nothing beats the sound quality and noise cancelation of these headphones. The battery life is great and these were super easy to pair and update to my Galaxy S20. The touch controls can be a bit finicky at times, but nothing too major.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, You've made an excellent choice! We're very happy to hear you're enjoying the excellent sound, long-lasting battery, easy Bluetooth pairing, and industry-leading noise cancelation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound quality and are very nice to wear. The features are also nice with the touch on the side. My only complaint is that the top of the headphones gets uncomfortable after about 2 hours of strait usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LivelyLimes,
Thank you for your wonderful review! We're really happy to hear that you're enjoying the great sound quality and the comfortable fit of your Sony WH-1000XM4 headphones. It's also great that you're finding the side-touch features to be a nice addition to your listening experience.
We sincerely appreciate your feedback regarding the comfort on top of the head after extended use. We've put a lot of research into the ergonomic design, but we understand that personal comfort can vary. Your input is valuable and will be considered as we continue to improve our products.
Thank you for choosing Sony!
Regards,
Dominick
I like them very much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was choosing between the Bose 700 and the Sony WH-1000XM4. I checked professional reviews for both and thought the Sony was a little ahead, plus price was lower than the Bose at the time I bought it. It is an excellent headphone, and don't regret choosing it. I like it that is wireless, the battery last for days, on the kind of use I have for it. I use it for Zoom meetings, for listening to music on my laptop, and to watch videos and listening to music on my phone. Noise cancelling is excellent, and has other alternatives that allow me to listen to my surroundings. Added to that I like the feature that allows me to pause the sound on he headphone by just putting the palm of my hand on the right ear headphone, so I can talk to someone or listen to anything that might be happening around me. Also I like the feature that I can control the volume, pause songs, advance to another song and more by gesturing on the right ear headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jair! Awesome! We are so glad to hear that you like the sound quality, noise cancelling and amazing features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The sound quality is amazing and is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Thank you for choosing Sony!
We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.
Best regards,
-Fred
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and incredible battery life. great find
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, HenryB!
We are so pleased to hear that you find your WH-1000XM4 headphones to be "Very good" and that you are enjoying the "incredible battery life!"
We designed the XM4s to deliver exceptional sound quality and industry-leading noise cancellation coupled with long-lasting power, making them a truly great find for your daily listening needs.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Bad as in really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well.. ive been saving up for these for a while now.. i work nights and its extremely hard for me to sleep during the day.. i figure l try out sonys anc and listen to some meditation music and see id that works.. the xm4s literally saved my life.. i sleep like a baby every day.. super comfortable, blocks out almost everything when i have some light music playing.. and sound quality is top notch definitely the best headphones ive ever had.. especially with the app you can really fine tune them to fit what your going for.. xm4s are on point! Only minor gripe.. is that i have a really small head haha so most headphones come off pretty easily.. i do wish they made the adjustments a little more accomodating for that.. but its still a lot better than most headphones in that regard.. again super comfortable.. 5 stars for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi K1LoFoX, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok , so These are my first over the ear headphones and they are excellent. The noise cancellation is superb. Better than my boise anc. Very comfortable and sound is excellent too. Battery life is pretty long as well. I would highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fastbleck! Awesome! Glad to hear that you are happy with the noise-canceling, comfort, and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
HIGHLY RECOMMEND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend these headphones. No doubt about it, they are expensive. But I definitely see it as an investment and not so much “breaking the bank”. If you’re annoyed and want to shut out the world, THESE ARE THE HEADPHONES FOR YOU! If you want to feel like you’re in the studio whilst listening to your favorite song, THESE ARE THE HEADPHONES FOR YOU. No joke. Also, they double as earmuffs lol because the ear part is very cushy. Anyway, 10/10, I definitely recommend, plus I would get the warranty… I’m an anxious person and I always get it just in case lol. ONE DOWNSIDE, I feel like on the website the silver color looks more cream colored, and in person they give more silver/gray. I didn’t like that at first but it grew on me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oliviasmith, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
New Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Wireless Noise Canceling Over the Ear Headphones are the one I will hang my hat to say that I love them. Love the the clear sounds of the music I listen to as a dj I can actually hear the highs and lows of the the music. Clear sound of the spoken words I can actually hear the words very clean and clear. I also have the ability to turn on a setting that will allow for automatic stoppage of my music if a call comes in or if someone walks up to me while wearing these headphones. The fit over my ear is comfortable and not pitching. Nice snug fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fireplace,
Wow! Thank you very much for sharing your awesome experience with our Sony WH1000XM4. We are truly delighted to hear your satisfaction with the audio quality, noise canceling capability, comfort design and other awesome features. You can enjoy listening to your favorite music like never before. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Perfect Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing and crisp. the noise cancellation feature is very cool. very comfortable and the battery life lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelM,
Wow, that's awesome! We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and long battery life of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
Great Sound, Light weight, not easy pairing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4s are great sounding noise canceling headphones. They’re comfortably fit around my ears for hours. The main positive is its weight. I really only downside is the controls to pairing and unpairing is difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, We're glad that you like the sound, noise canceling, and fit. We'll take note of your feedback with regards to the controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
worth the investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s definitely comfortable even when you’re working out, the audio quality is very good and I love how you can play around with the bass features. battery life is very good. it’s definitely worth the investment especially when you want to mute the world around you and just listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erikhdz0001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I Love The Sony - WH-1000XM4 Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony - WH-1000XM4 during the Black Friday sale to program to my Bluetooth on my 2022 Samsung S95B OLED 55-inch 4K Smart Television to watch sports, HBO-Max, Showtime, Starz, Epix, Netflix, and Amazon Prime. I love these Sony Headphones and the noise cancelling. The sound quality of these headphones is awesome. I originally purchased the Samsung - Galaxy Buds2 Pro but they didn't feel as comfortable in my ears and sometimes they would get loose in my ears and fall out. Also, I get up to 30 hours with the Sony Headphones before they need recharging. I can practically watch television all day before I need to recharge them. The Samsung Galaxy Pro 2 Earbuds only last about 5 hours before needing to be recharge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCResident, You've made an excellent choice! We're pleased to hear you love the amazing noise cancelling feature, great sound quality, and long-lasting battery of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! Good sound quality! The multi-point connections are really helpful so I can stay connected to my phone & TV. The Sony app has many options to customize the sound. The headset is very comfortable. They are expensive, but I ended up getting them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattP, Great! Glad to hear that you are happy with the sound quality, comfort and features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound, quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user904934,
That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.
Thanks for choosing Sony.
Best regards, Eliab
Solid pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones have been great. Comfy feel to them, dont slip off when I use them for running on a treadmill or lifting weights. I bought silicone covers for my ear muffs that are specifically designed for this model of sony headphones. And if you need to buy specific parts to the headphones then amazon is great for extra ear muffs or the leather on the top middle of the headphones. The noise cancellation is really nice. My mind set was come in looking to buy bose headphones but after trying the sony samples, these were much better quality. I give these a 5 outta 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Jonnysolis! It is delightful to hear that you are enjoying the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the 5-star rating! -Carl