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Customer reviews

Rating 4.7 out of 5 stars with 12591 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 12,591 reviews
  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! Well worth the money. They sound great and are very comfortable. I have had them nearly a month and they are still at 80% battery. I wear them to the gym and working around the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Balrog, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Some of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SilasM,
      Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These over the ear Sony headphones are exceptional. Everything about them is perfect. Fit, sound, battery life, etc... The best over the ear headphones I have owned since my AKG K240's from back in the 70's. Very impressive and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JROhio,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! The noise cancelling is so amazing. They are comfort on the head and ears. Battery also lasts a long time. Highly recommend it’s worth the price tag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedR,

      You made the right choice! We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome wife loved it light and blocks sound when using

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPLeon,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent feel around the head. Comfortable to wear for running and working out. Sound quality is excellent especially if you customize your equilazation. Best option for something more reasonably priced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielD,

      Thank you for your fantastic review of the WH-1000XM4 headphones! We're delighted to hear that you find them comfortable for running and working out. The excellent sound quality combined with the ability to customize the equalization truly makes a significant difference. We're proud to offer a premium product that provides great value and performance at a reasonable price. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IkerD,

      It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Extremely happy with these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds fantastic! Noise cancellation is exceptional! Very comfortable! Battery used for 5 hours and still has 90% left!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaniceS,
      That's perfect! We are thrilled to hear that you are pleased with the noise canceling capability, audio quality, comfortability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Solid headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, sound cancellation and battery life. Only downside is cushins sweat and earlobes bend and hurt after long wear(only if you have big earlobes).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Feedback,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the exceptional sound quality, noise cancellation, and impressive battery life of the WH-1000XM4 headphones! We truly value your honest feedback about the ear cup cushions and comfort during prolonged use. Customer comfort is a top priority for us, and insights like yours play a vital role in helping us enhance our designs. Thank you for sharing your thoughts!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Well performing product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works very well! Very comfortable, sounds great and blocks out surroundings sounds very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DENICEH,

      We're delighted to hear that your Sony headphones are delivering such a wonderful experience—comfort, outstanding sound, and impressive noise blocking all in one. Thank you for the stellar 5-star rating! The advanced noise cancellation and ergonomic design of your Sony headphones are truly crafted for enjoying music in comfort while keeping distractions at bay.

      Thank you for choosing Sony—wishing you a joyful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Best Headphones On the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great sound quality, sometimes laggy though

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality on these are great, and so is the battey life. Only issue I have is that with short form content sometimes audio lags behind when videos start, after a couple of seconds it catches up though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradenE,

      We're pleased to learn that your Sony headphones have impressed you with their great sound quality and long battery life—thank you for your 4-star rating! The WH1000XM4’s combination of high-fidelity audio and all-day power is certainly a standout. Sorry for any inconvenience with the brief audio lag when watching short form videos—this can sometimes be related to device connectivity or Bluetooth codec settings. If possible, try updating your headphone firmware and reconnecting them to your device, you can check the information and instructions in the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html?search=software.

      Thank you for choosing Sony—hope you have a fantastic day!
      DiegoV. Sony_US

  • Rated 4 out of 5 stars

    Awesome audio & battery for music & travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.

      Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Really like them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. They work well for long flights or just relaxing. They are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyMcB,

      We're really happy to hear that you’re enjoying the amazing sound quality and comfort of your Sony headphones. Thank you so much for giving them a 5-star review! Their design makes them perfect for long flights and relaxing moments, and the advanced noise cancellation is a true highlight.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Very good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound so good and are very comfortable. Light and portable but this also makes them feel a little fragile sometimes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusM!
      We are really happy to hear how much you're enjoying your WH-1000XM4 headphones! We appreciate you sharing your thoughts. It's great to know that you're so pleased with the sound and comfort.

      We worked hard on making them lightweight and comfortable for all-day use, with great sound and industry-leading noise cancellation, so it's awesome to know that's making a difference for you. We'll definitely take your feedback about them feeling a little fragile into consideration.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    The best Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a favorite, the sound is amazing and so so comfortable. easy to connect to most anything. The noise cancelling is top notch too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryP, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use everyday and i love them! Great sound and very comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DylanH,

      Thank you for choosing Sony!

      We're elated to hear that you enjoy using your WH1000XM4 headphones every day. It’s wonderful to know they deliver great sound and comfort to enhance your daily routine. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent earphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always the Bose guy but my son wanted these for Xmas and when I tested them I bought two more for me and my wife. Excellent sound and noise cancelation, unbelievable battery life. The fit is also great. You can’t go wrong with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Silversurfer,
      Wow! Thank you so much for sharing your great experience with our XM4 headphones. We truly appreciate that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Bose and Beats headphones, these are by far my favorite. These are the most comfortable and best sounding headphones I have tried. The touch controls are really interesting, the only major complaint is that some features can be counterintuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abravo, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Get these!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GesN,

      You made the right choice! We're glad that your father is enjoying the sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US