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Customer reviews

Rating 4.7 out of 5 stars with 12591 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 12,591 reviews
  • Rated 4 out of 5 stars

    No more headaches!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a lot of headphones. Sony, Bose, KEF, Sennheiser, Audio-Technica, B&O, Klipsch. Some wireless, some wired, some with noise-cancellation, some without. Open-back, close-back - like I said, a lot of headphones. Day-to-day usage, I've been using AirPods since December 2016, and then AirPods Pro in November 2019. Been using those as they're insanely convenient and sound good for what I use them for. The Sony XM4 is by far the best set I've ever used. Incredibly comfortable, fantastic sound, decent but not overbearing bass, a comfortable soundstage, and the best noise cancelling I've ever had. The trade off that is losing Apple's convenience factor and Spatial Audio is more than made up for with just how great these sound. Bonus points for 3D Audio (if you can find it) and the customizable EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jpeter,

      You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, really love it.The Sony M4 headset delivers impressive sound quality with rich bass and clear highs, enhancing your music listening experience. Its comfortable design allows for long listening sessions without discomfort, and the built-in microphone ensures clear voice calls. While it may not have all the bells and whistles of higher-end models, it offers great value for its price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VikramS, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Well rounded premium headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and battery life are phenomenal. They are surprisingly comfortable for extended use, included case and accessories are superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      Perfect! We're thrilled that you are enjoying the sound quality, battery life, comfort, and supplied accessories of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are very comfortable. They are great at noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CCDC,

      We are thrilled to hear that you are enjoying the WH-1000XM4 headphones! It is also great to know you find them very comfortable for extended listening sessions, and we're especially pleased that you think the noise cancelling performance is fantastic.

      Thank you for the five-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design is beautiful, sound quality is superior, and fits comfortably on my head. What’s there not to like. Sony lives up to its esteemed reputation once again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GH98335, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Went wireles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time had come to upgrade from my trusted wired Bose noise cancelling headset to a wireless version. After some research it became clear that for the most part a decision between Bose and Sony was just about a toss-up with each having features that would apply to specific users. I went with the Sony due to some sharp pricing, longer charge life and a "killer ap" the headphones turn off when removed. In use, I am not disappointed with my decision, they are comfortable for extended use, even without noise cancellation do a great job of keeping noise out and provide an excellent listening experience. Have not yet had the opportunity to test battery life but don't see myself ever testing the upper limits of battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dealzguy,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Best Noise Cancelling. Love these Headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great over ear headphones! Easy to pair with my devices. The Sony App is easy to navigate and set up. I don't like that Sony advertised 360 sound. You need certain music services if you want to utilize that. So I took a star off for that. Sound is amazing! My wife thinks they are loud at 50 percent. I love how they sound though! You can play with the different equalizer settings in the app to your liking. The battery life on these are great! Love the Noise Cancelling feature. I can sit in bed watching stuff on my phone while my wife watches TV and I cannot hear what she is watching. The USB C cable is very short, which I wish Sony would make it longer. But thankfully I have other cables that are long enough. Tried these and the Apple on ear headphones. They both sound great but having an Android phone I couldn't utilize all the features the apple one has. Plus they are twice as expensive. I was able to get these at a great price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigMondo, thank you for your detailed review. We're glad that you like the ease of pairing, setup, and navigating the Sony Connect app, noise canceling feature, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smoothie,

      We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Nice set of noise canceling headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones in the game. No Complains. Insanely good battery life and sounds great. The world is silent with these on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We are thrilled to hear that you are enjoying your WH-1000XM4, SCARLET! Their battery life is indeed impressive, allowing for extended listening sessions, and it's great to know the sound quality has met your expectations. The noise-canceling feature helps create a beautifully silent experience, letting you immerse yourself fully in your music.

      Thanks again for choosing Sony and for being a valued customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Unbeatable headphones!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones then any other company, i have now had this for almost a year and they so far are still the best in the world. I have been using them for the gym and it works just fine, all you need to do is take them off for at least 5 minutes so that it wouldnt mess up the sensors inside or too much sweating. I have used them for 2 flights and i love the noise cancelations. It allows me to listen to my music peacfully and the sound is on point, the bass is super accurate and i can hear every sound and beat. Also great for gaming, makes me feel like if im in the fields which is cool, just need to buy an aux mic to be able to chat. Overall best headphones that are unbeatable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TooSugoiToDie, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 3 out of 5 stars

    Better than Bose but beeping makes Sony unusable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Bose 700 and these Sony xm4 headphones. All the other reviews I think are unhelpful because they compare them setting against setting without naming the differences. The Sony 360 sound is incredible - better than Bose - but only accessible if you pay for one of the monthly services like Tidal. Otherwise, the sound quality is pretty similar. However, the pre-set equalizers (with the option to customize 2) in the Sony I liked more than Bose that has a traditional bass, mid, treble setting. If you are using this for phone calls, Bose supposedly has better call quality but I could not tell the difference. What I can say is that Sony is better at muffling background noise with the noise cancelling off. And it is easier to get to noise cancelling off - both with the button and with a quick cupping of the right ear on the Sony. Bose picks up a lot of background noise when you are on a call and you are not talking - like a can opening, running water, and opening a bag of chips 50 feet away. Even turning off the noise cancellation (which I've now learned helps both Sony and Bose pick up less ambient sound through the mics), the Bose picks all this up while the Sony muffles these sounds. TV sounds can be picked up by both. Also, both Sony and Bose allow multiple connections. However, I found that the Bose switches better between my Windows 10 PC and my Google Pixel phone. I could not get the Sony to switch as seamlessly and automatically between these two as I shifted from music to phone calls. The Bose was instantaneous. The Sony is more compact because the ear pieces fold in. It feels more flimsy than the Bose but I think this is just a sensation because the ear pieces fold and rotate. The carrying case is slimmer for the Sony. Personally, I think the Bose feels more comfortable and is softer on my ears. But I imagine for other people the Sony would be better. This is likely just personal preference. Ultimately, I returned the Sony xm4 headphones because the touch panel has a beeping sound for every touch that you cannot turn off. There are a lot of other notifications sounds that you can turn off (especially if you disable an adaptive setting feature that is aware of where and what you are doing) but not the beeps that are associated with swipe up/down/left/right. If you don't change things often or if you are going to use your phone to make adjustments, then the beep may not annoy you. For me, the beeping was a deal-breaker - even though as you can see in my review, I actually liked the Sony better in terms of sound and phone calls.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoDisplay, Thank you so much for your review! While we're glad that you like its sound quality, we regret to hear that you had to return the unit. We have taken note of your feedback as it will help us improve our products. We hope you would consider Sony again for future purchases! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Incredible Sound and Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is crisp, clear, and perfectly balanced. The bass has a pleasant, deep thump without being overpowering or muddy, and the vocals come through crystal clear. Whether I'm listening to podcasts, rock, or classical music, everything sounds rich and enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your incredible review, user341281!

      We are absolutely delighted to hear your detailed feedback on the audio performance of your WH-1000XM4 headphones! It is wonderful to know the sound quality is crisp, clear, and perfectly balanced, delivering a pleasant, deep thump without sacrificing the crystal clear vocals.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The BEST headphones on the market!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the XM4s for over a week now and I must say I’m very impressed. I did a lot of research and watched reviews online before buying and I think the overall consensus is the same. The XM3s where and still are great headphones, but the XM4s fix all of the minor setbacks of the previous model and then some. Hands down I think the active noise canceling is among the very best and I can wear them comfortably for hours. I tried the new Bose 700s and although they are good, these are superior. The build quality is excellent, the audio quality is stellar, and the advanced features of these headphones bring the overall package to a whole new level. There really isn’t anything quite like it on the market as of yet, and it just shows that Sony has been paying close attention to their consumers. I highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JediJerms,

      We are so glad to hear that you are enjoying your WH-1000XM4. We also appreciate the recommendation. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Rated 5 out of 5 stars

    Good Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sony XM4 mainly for traveling and studying, but I was blown away by the sound quality. The bass is deep and rich without being too overpowering, the mids are clean, and the highs are crisp. Whether I’m listening to pop, EDM, or acoustic tracks, everything sounds balanced and immersive. You can really hear the details, especially when using LDAC with high-res audio. The noise cancellation also helps enhance the sound experience by cutting out distractions. Definitely one of the best-sounding wireless headphones I’ve ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user199310,

      Thanks for this amazing feedback!

      We're so thrilled to hear your WH-1000XM4 headphones have blown you away with their sound quality, delivering deep bass, clean mids, and crisp highs. It's wonderful that the noise cancellation and LDAC high-res audio features create such a balanced and immersive experience, making them one of the best you've ever used!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, which I got when they were on sale... they are comfortable, good sound and can connect to phone and computer seemlessly. They did sometimes disconnect during a zoom session on my iPad though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sig1, Awesome! We are so happy to hear that you are satisfied with the overall performance of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Definitely buy these!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love them!! Listening to Pink Floyd with these headphones is literally heaven's gate. Best purchase ever! Battery life is amazing as well, noise cancellation is insane. I could have these on while chaos happens around me and i wouldnt even know/hear it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best pair of headphones I've ever owned.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've ever owned. Amazing sound. No ear fatigue. Only negative is they do get a little warm after about 30 min. Great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaleB, That's great! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent battery life of your new Sony WH-1000XM4. To ensure a more comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and wireless. This is our second pair. My wife loves the color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dino,

      Thank you for choosing Sony!

      We're honored to hear that you’re enjoying the great sound and wireless features of the WH1000XM4 headphones. It’s wonderful to know this is your second pair and that your wife loves the color. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US