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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12625 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 12,625 reviews
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Easy to use, good sound quality, battery life has been good. Easy to pack for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eben,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones you should try

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are comfortable, function as they should, and have a long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Sandra,

      Thanks for the great review and for the 5-star rating! It’s great to hear that our product has met your anticipated standards. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you love them even more! With up to 30-hour battery life, they definitely are a game changer. Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    I love this headphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. One of the best ANC headphone I ever own. Way better than the multiple Beats I owned. Really really comfortable to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RiverRunning! We're glad you like the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Get Sony's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort and battery life. I'm able to use these all day with no discomfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Awesome! We're glad that you like the sound quality, battery life, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great audio quality! I like how with the app you can EQ them to whatever sounds best to you. Battery life is good and the noise cancelling works amazing. I wear them in the car a lot and they work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KadB, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Solid headphones that compete with others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were recommended to me by an associate. The battery life is amazing, lasting me through most of my week of business travel. The touchpad is easy to use to control volume and to skip tracks. The noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianPDX,
      Great! We'er glad that you are pleased with the long battery life of our WH1000XM4 as well as the noise canceling capability and easy to use touch control panel. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Blocks out everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these on a plane and they worked very well to cancel out the noise. Being someone on the spectrum, I enjoy this purchase greatly. I will buy these again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Mich!

      We’re so glad to hear that the WH-1000XM4 headphones worked so well for you during your flight! It’s wonderful to know that our noise-canceling technology provides the comfort and quiet you need, especially as someone on the spectrum. We take great pride in creating products that make travel and daily life more enjoyable, and knowing you’d choose them again is the ultimate compliment.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The Greatest Headphones ever created

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't know what to expect with the m4s. The last set of Sony headphones I had were the XB 950N1s. My older Sony headphones had lots of bass but the mid-range and vocals and highs were absolutely terrible. The enforce have blown my N1's out of the water! These are probably the best sounding headphones I've ever owned. They are also second to none for noise canceling. I would definitely recommend these doing one looking for a great set of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones, thankful for customization

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The best sounding wireless Bluetooth headphones I have personally ever used. The sound quality is extremely detailed and enhances the overall listening experience. Applicable whether you are listening to compressed music files or even more so demonstrates attention to detail with less compressed, higher quality music files, such as on Tidal or Apple Music. The immersive capability with 360 degree sound and/or Dolby atmos is incredible. I hadn’t listed to roses by the chain smokers in years due to saturation/overexposure, and I listened to its 360 version thru Tidal and it sounded like a whole new experience with the nostalgia of first discovering the song. The noise cancellation is truly impeccable - you quite literally hear nothing outside your own world it creates. The ambient noise feature is quite definitive while listening to music, podcasts, etc. layering it on top of what’s going on around you - helpful in for when you’re in the office. The headphones app is absolutely necessary in my opinion as you can customize characteristics and more importantly disable any features that aren’t to your liking. Personally, voice to chat; ambient sound control; among a few others come to mind which I deactivated. They would interrupt or fluctuate the listening process. The ambient sound control seemed interesting from a conceptual standpoint, but it really tries too hard in my opinion. Scaling between full ambient sound and noise cancellation - now the scale is great, the mind of its own - take a lap buddy, you're not that guy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgentJackBauer, That's awesome! We really appreciate your in-depth review of the WH-1000XM4. We're happy to hear those positive remarks. It's good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the features, impressive noise cancellation, and incredible sound quality as well as listening to 360 reality audio. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. Thank you so much for offering a fantastic rating on the product and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been dying to have these headphones and I'm glad I did. Even when I put them on without music everything is more quite. The noise cancelling is amazing I cant here anything or anyone and I don't have to turn to volume all the way up. The sound is crisp and clear and the headphone battery lasts for days which is amazing. Glad I brought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnimusShift,

      Perfect! We're thrilled that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable design, long lasting battery life, great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kentendo, Thank you for the 5-star rating! We're glad you like the comfortable fit, long-lasting battery life, and industry-leading noise canceling feature of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Excellent battery life.. Comfortable .. easy to connect...Case is well designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kp717, Awesome! We are so glad to hear that you are happy with the ease of use, design, battery life and most of all the sound quality! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    AMAZING 10/10

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these headphones, bought them months ago and they are still my everyday headphones. amazing battery life, amazing audio honestly there is nothing wrong with these headphones. they're even perfect for my healing piercings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaC, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, noise cancelling did the job well. The sound quality is great, but the bass is a little bit too much for me personally, but it supports the Sony's app so it was fine. The DLSS Extreme didn't really "enhance" my experience, but it might be that I'm used to many kinds of headphones and compressed audio. Overall, it's a great product, but too many features that you won't even use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrTrinh,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    XM4 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ryec!

      We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Best set of headphones I had

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been Through a lot of headphones and these are hands-down the best I’ve had. The noise Cancellation helps when I’m outdoors but the bass and the sound makes me feel like I’m in a studio. Definitely good purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amillie, You've made a fantastic choice! We're glad you like the exceptional noise cancelation and the amazing studio-like quality of the bass and sound of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Hands down the best headphone on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, the best headphone on the market for it price range. Sony need to do more promotions for these headphone. Because the only reason I even known about these headphone is because it was compare to the new Apple headphone. Bose is good but it’s price range??? You better off buying two xm3. Xm3 is also good, this is better with the noise canceling and the headphone last a long time, it been 2 weeks now and it didn’t have to charge it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenRock,

      You made the right choice with these Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We do appreciate your feedback about promoting the product. Thanks for sharing your review and for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Pricey, but worth every penny !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the 1000xm3 and thought they were great. These are an improvement on an already awesome product. Haven't tested battery life, but i haven't had to charge them since i fully charged them last. The sound quality is amazing, noise cancelling is top notch!( I tried the bose 700's as well. Nice, but not as good as Sony.) I see why they call it industry leading! Haven't been this impressed with headphones for a long time!! Definitely wirth every penny!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theory, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling and super comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headset. Great sound and the noise canceling is among the best I've used (compared to Bose and Sennheiser). Very comfortable and the fit sits right outside my ears. Pads can get a little sweaty during extended use, but that's a given with pleather pads. Love that the earcups fold down to sit flat. Build quality feels light, but sturdy if that's possible. USB-C charging is fast! Works well wired to a USB-C DAC for my iPad Pro, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi venkman781,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These are the Cost-Effective Earphones for You.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great product: for music lovers, total immersion with resonating music tones that are enriched by noise cancelling technology. Calming. Peaceful. (or for others not into smooth jazz, classical, and artists - rock out).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geoff!
      Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones.
      We are delighted to hear that this product provides you with such a total immersion experience.

      Thank you for becoming a Sony customer!
      Warm regards,
      Estefany Sony_US