Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Bose Rival Here
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Comfortable and noise canceling works well. A bit expensive but rivals Bose in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanner, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Better than Bose 700
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no better wireless headphones than these Sony headphones. Soooo comfortable, amazing noise cancelation and the sound quality is way better than Bose 700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunBroader,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
A worthy successor to the WH-1000XM3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the previous generation of these noise cancelling headphones (which I still use), these headphones are an excellent successor with good quality of life improvements even though it may not seem like it at first glance. I primarily purchased this due to the improvements to the camera and the addition of wear detection. Conferencing with these headphones is excellent and far clearer than the WH-1000XM3. Battery life is great! Lasts me through an entire day of constant use consisting of listening to music and conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fociFresnel,
Perfect! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
I can't hear you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. The noise canceling is so good that I can't even hear my husband or kids yelling in the background!
I would recommend this to a friend- Pros mentioned:Sound quality
SONY rocks!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my husband last december 2023 as Christmas gift and he is still using it now without any problem. So I can say the quality is good, the noise cancellation is excellent overall I am happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilamayS,
That's great! We're glad to hear that you like the quality and noise cancelling of the headphones. Thanks you or choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony XM4 Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfortability is good for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan,
Very nice! We're happy to hear that you like the sound quality, comfortable design and price point of the headphones. Thank you for choosing Sony!
-David
Great headphones !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones!!! Mainly use these for watching movies with my iPad. ANC is great. Even without playing anything you sumerge yourself in total silence. Connection with 2 iOS devices is very seamless. I do also have AirPod pro which are better for certain occasions due to spacial audio. I have no test these Sony for video calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello linodavid,
That's nice to hear that you are enjoying your favorite music with our WH1000XM4. We're glad that you can easily connect your 2 IOS devices to your headphone and listen without any distractions, thanks to its awesome noise canceling capability. This headphone is also good for making or taking calls. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and wonderful battery life! Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anthony,
That's perfect! We're glad that you are pleased with the noise canceling capability and battery life of our WH1000XM4. Thanks for the 5 star rating for choosing Sony! - Marco
great headphones so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are great headphones after having them for 2 weeks. there is just one kinda major issue i have nd that is not being able to use bluetooth while they are charging... kinda dumb since my beats studio 3's had no issue with this but thats a kinda minor issue. still enjoy the product so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaN, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth while charging. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Heavenly Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones been using them for almost a year now and they are just such good quality and never having problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iSlayer04,
Thank you for choosing Sony!
We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the active noise cancellation feature and the sound is great. Would recommend purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ang31,
That's wonderful to hear! We're thrilled that you're enjoying the WH-1000XM4 headphones so much, particularly the active noise cancellation and the excellent sound quality. It means a lot to us that you'd recommend them. Thank you for sharing your 5-star review! We strive to create products that deliver an exceptional audio experience, and your feedback truly validates our efforts.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Great sound, great noise cancelling.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great noise cancelling with this set. Sound quality is great. Comfort is really good too. Very lightweight and folds for portability. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Best product for teenagers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is the best product for teenagers the battery life and quality sound is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoM,
Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Better than AirPod Max’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable , compared to apple AirPod max these have better sound and customization
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony mark 4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second time purchasing this product. I initially bought a pair for myself and decided to buy a pair for my wife, because she kept stealing mine! They’re that good. Highly recommend. I also opted to buy these even with the mark 6’s available, because these headphones are reliable and get the job done in so many ways!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamseyS,
That is a wonderful compliment to the WH-1000XM4—so good you needed a second pair! It sounds like your wife has great taste!
It’s completely understandable why you chose the XM4s again. They truly are an incredibly reliable and high-performing pair of headphones, and many people appreciate their perfect balance of excellent noise cancellation, superior sound quality, and exceptional comfort for long listening sessions.
Enjoy your two pairs of fantastic, reliable headphones!
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Very comdortable headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The noise cancelling is amazing. The case is also very durable. Very comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CecilJay,
Perfect! We're glad you like the amazing noise cancelling features, comfortable fit and durable case of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones with nice quality and the battery lasts for a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JosephR! We're glad that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony heaps phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is very good and I love that you can flip the cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrs01230713,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you appreciate the sound quality on your Sony headphones. It’s wonderful that you also enjoy the clever flip cushions—designed for lasting comfort and flexibility whether you’re listening at home or on the go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Excellent Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset! The level of noise cancelling is superb! Pretty comfortable for a long time wearing experience! Definitely a great buy for its overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi billlovesivy,
Great! Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very comfortable and great sound. I would recommend to other people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl