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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12638 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 12,637 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best headphones on the market*

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had the XM3s and I loved those headphones. Used them every day while I was on the computer. Only reason why I upgraded was because I had the protection plan, so doing a swap was no problem. Got these boys on and the sound is great, the new proximity sensor is an amazing add, the ANC is the best, Bluetooth 5.0 is a must nowadays, connecting to two devices is so handy, the Type-C charging is top tier, and having access to either Google Assistant or Alexa is beyond convenient. The reason why there's an asterisk in my title is because of comfort. Because of my weirdly shaped head and ears, these headphones are not comfortable. And I only had them on for the evening. I can't see myself using these guys from the morning until three in the morning. No way. It's a shame, too. I was extremely excited to own these but alas, they are not meant for me. Comfort aside, they're still stellar headphones. Nothing beats the ANC

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, superior noise cancellation, I love listening to music and this changes your workout routine and takes it to a different level

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jameel,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the exceptional sound quality and superior noise cancellation of the WH-1000XM4. It's amazing how the right music can transform a workout routine, and we're glad to know that our headphones have elevated your experience. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The noise canceling in these are phenomenal and the battery life is exceptional. I've literally only charged them once since purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tylr,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best noise cancellation headphones for the price !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were worth the price, as it has immense noise cancellation and noise adaptability. The audio is adjusted to the environment and its good with the fitting. The only issue is its swivel as it tends to break often.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome pair of headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’ve had these headphones for two years and they are the best purchase i’ve made especially for college must haves. the noise canceling is adjustable depending on where you are and is super useful when you want to drown out background noise. i love these sony headphones and they come highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaiL, we're glad you love our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hooray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones go dummy. Sound stage is fire, noise cancellation go nuts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user717274,

      We're thrilled to hear that you're so impressed with your WH-1000XM4 headphones! It's fantastic to know that you're enjoying the incredible sound quality and the powerful noise cancellation. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Better than Xm5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best Sony headphones. Just as good as the xm5 and looks better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, thanks for sharing this with us! We are honored to hear that you think the WH-1000XM4s are the best. It's awesome to know that you think they are just as good as the newer models and that you like the design.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good, could be better

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re good the only issue I have is that after a few months of wear the start having this loud beeping? noise ive had to have them replaced less than 1 year in

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaquelinT, Thank you for your review! While we are glad to hear that you are happy with your WH-1000XM4 headphones, we are sorry to hear that it had to be replaced due to a loud beeping sound. We hope that you get a better listening experience this time! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Light weight best sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound , light weight I use it for work for 8 hour a day i love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luisa, we're glad you love the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The most bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality that these have. The base when you’re listening to music is remarkable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helovesitp, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling on these are great, and they’re much comfier than expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianaW, we're glad you like the noise canceling feature and comfort of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. The noise cancellation is great and so is the sound quality. Also the midnight blue color is gorgeous

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your kind feedback regarding the WH-1000XM4 headphones! We are thrilled to know that you are enjoying the exceptional noise cancellation, impressive sound quality, and beautiful midnight blue color.

      If you have any additional feedback or require assistance, please don't hesitate to reach out. We are always here to help and would be more than happy to assist you!

      Thank you for choosing Sony!

      Best regards,
      Gus Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are fabulous. The sound is great, they are comfortable and stylish also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAMAGED, Thank you for the amazing review! We're thrilled you like the great sound quality, comfortable fit, and stylish design of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly great sound and comfort. Coming from the XM4 True Wireless a great upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi G0821, We are happy that you now have an awesome noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have quality headphones with great active noise cancellation. I find them more comfortable than competing Bose model and a better deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SANC, Wonderful! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good quality of sound, comfortable to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello YnhitL,
      Wow! Thank you for sharing your experience with our WH1000XM4 and we are glad that you are pleased with the sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Soft portable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really useful product. Since they make the ear part very soft, it does not put pressure on your ears and it is also very nice to be portable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BusraD,
      Thank you for your positive feedback! We're thrilled to hear that you're enjoying the WH-1000XM4 headphones. It's great to hear that you find the ear cushions soft and comfortable. We're also glad you appreciate their portability!

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    my wife loves them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my wife. the bass is incredible on these and noise cancelation is good. the app could be better but they were too good to pass up on sale

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has good quality of sound and bass. Good design and shape.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RockyVJ, Perfect! We really love to hear you like the impressive features and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita very comfortable, light weight, and good for traveling. No regrets purchasing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Kayla! We are glad to hear that you got the perfect traveling headphones for you! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US