Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, really good hold when running, connection is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KarolM,
Great! We're glad that you are pleased with the audio quality and connection of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and how it holds when you do your running sessions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and great headphones. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rishabh,
That's awesome! Thank you for sharing your feedback with your Sony WH1000XM4 Headphone. We are truly happy to hear that you appreciate the audio quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise canceling is amazing and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Perfect! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, touch controls, fit and feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricV Great! We're glad that you like the sound, touch controls, and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing on long flights!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones on my 15 hour flight to Johannesburg and they are amazing. You turn on noise cancellation and you can still kind of hear the sound of the plane. But when you put on some music and turn up the volume, you can't even hear the plane. I'm not even over exaggerating. The quality is decent. Nice plastics are used. It is a little pricey but depending on who you are, totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank,
Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're satisfied with the excellent sound quality and overall performance of these headphones. Your feedback is greatly appreciated. To maximize noise canceling performance, the WH-1000XM4 headphones incorporate two technologies: Personal Noise Canceling Optimizer, designed specifically for you, and Atmospheric-Pressure Optimizing, designed for air travel. Also, check the Adaptive Sound Control settings on the Sony | Headphones Connect app. If Adaptive Sound Control is on, the effects of noise canceling may become weak.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
I love them
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Super comfortable great sound and a great in app software
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything good about it, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HindupurS,
That's wonderful to hear! We're thrilled that the WH-1000XM4 headphones are delivering the excellent noise-canceling performance you were looking for, ensuring a premium, immersive listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while for me to purchase these but I’m glad I did. Got them to study for school and love the noise cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToriD,
We could not be more pleased to hear you're loving the XM4 Headphones! Using them for school and enjoying the great noise cancelling feature sounds like a solid choice.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. The ears are soft and comfortable for long periods. The noise cancellation is great, as is the ability to switch back and forth. Over ear headphones get warm on my ears quickly, but I don’t think that can be helped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tito, thank you so much for the 4-stars rating and feedback! We are glad to hear you are happy and satisfied with the comfortable design and amazing noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For your issue, having unusually dry skin can store static electricity in humans. A large amount of static electricity in the body and having contact with electrical devices at the same time can cause stress on the device and/or on your body. You can avoid this from happening by wearing clothing of natural materials that can't store static electricity.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Best Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect!! cancels noise and very comfortable to wear. No annoying background noise and my ears don’t hurt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
- Pros mentioned:Battery life, Sound quality
Sony wh 1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality battery life is excellent noise canceling is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryR, Awesome! We are glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Exceptional sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great. Wonderful sound that you can customize in the app. One of the best noise cancellation on the market. A little pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ace1911,
Thank you for an amazing review! We're glad that we were able to meet your expectations with your new headphones particularly with its noise canceling feature and Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Good battery life. Well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesL, Thank you for the positive review! We're so pleased to hear you like the excellent sound, long battery life, and you feel that the WH1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones i've ever experienced. Comfortable, durable, and they look cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
You made the right choice! We're thrilled that you like the noise canceling function, comfort, durability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever purchased. The sound quality, noise cancelling and battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphonePurchaser,
Perfect! We're glad that you like the sound quality, noise canceling function, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Good noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for myself and use it for long flights, very good noise cancellation and very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zubnus, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound and comfort, finicky software
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and comfort are pretty good. Bluetooth on Windows 10 PCs can be a little inconsistent at times and so can the app on Android as it can be impossible to connect sometimes. The app is needed to change certain settings like EQs or touch controls. There are times where I have to unpair the headphones from my device, uninstall the app, then re-pair it and install the app again for it to work again as doing the usual turning off and on the Bluetooth on the phone or holding down the power button on the headphones to pair don't always work to get the app functioning properly. It can also be difficult sometimes to update the headphones to the latest firmware as it will not always download it right away even with automatic download turned on. Overall, these are a great pair of headphones, just wish the software side of things could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZonaGamer,
We're glad that you like the sound quality and comfort of the headphones. It's unfortunate that you're having connectivity issues with the app. Make sure that the Sony Headphones Connect app is up-to-date for optimum performance. Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. I've never worn or even tried any other noise-cancelling headphones so I don't know how they compare. However, I bought these for plane travel and have worn them on numerous flights, both short and very long, and they've fit the bill. They block out a lot of the annoying airplane engine noise as well as the ambient noise of other passengers on the plane. The sound quality is good and they are easy to set up and re-connect to my phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lovecooking,
Great! We're happy that you are now enjoying your flights thanks to the awesome noise canceling feature, sound quality and easy to connect of our WH1000XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
A present for your deaf wife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My deaf wife loves it. It fits over her hearing aid, the battery life, the mic, and the sound quality. Nevermind her happiness!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demitri, This is a great gift idea! We're glad your wife loves the long-lasting battery life, mic, excellent sound, and it pefectly fits over her hearing aid. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great headphones, stellar noise cancellation.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and the sound-cancelling is incredible. I forgot to bring these on a flight and definitely missed them. They are also great for an office environment, if you need to focus and get work done. The microphones are okay for the type of device, but certainly don't replace a headset with a proper microphone arm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JNorris,
Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the sound quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco