Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These top of the line Sony headphones or some of the best out there and very expensive but I got them for abt a 100 dollars lest than the original price on Black Friday and my oldest daughter love everything about them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daghost4, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good at noise canceling and the sound is solid. The only issues I have with them is sometimes the headphones randomly disconnect for about 1 second. It has improved though with software updates through the app though. Comfort wise I would say it is pretty average, I do not usually like to wear them for hours on end like other headsets. That might be because i'm not used to the weight yet as I usually have lighter headphones on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nihil, we're happy to hear that you like the sound quality and noise canceling function of the headphones. Make sure to check for updates (via the Sony Headphones Connect app) for optimum performance. We also appreciate your feedback about its comfort. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best head phones out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and they are the best i cant go back to airpods just because the difference in sound quality is crazy truly if you are looking for headphones that will get you in your zone GET THEMMMMM
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nezar, Awesome! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Solid Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great ANC. Found them on sale and couldn't pass them up. I'm sure the newer model is slightly better, but the cost savings makes buying these the better decision. Sound is good and ANC works well. Case was nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DudeFromMinot, Thank you for the 5-star rating! We're glad you appreciate the industry-leading noise cancellation and carrying case of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
SILENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, really Boss headphones. If you have any doubt about the quality of the noise cancellation technology, just drop it. It will block just about everything out. Blaring TVs, voices, engine rumbles, etc. Now, I'm just wondering if I need the Geek Squad on these. Bluetooth technology still isn't perfect and who knows if it'll crap out in two years./
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
We appreciate your review of the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 years and it still bumps!!!! Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deekilla, great! We are happy to know that you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really had a tough time deciding these on sale for 240 i think and the beats studio for 150. The noise cancelling is best in class on these sony xm4s. If your on the fence they are the best period. Buy them trust me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stolensade, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Can't recommend these enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third pair of these. I've bought them for myself, my kids, and other family members. The sound quality is superb, the noise canceling is a godsend. Absolutely love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisK,
Amazing! We're glad that you and your family are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones with a few major drawbacks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones with lots of software but the software and the amount collected information is absolutely ridiculous. You need a lawyer to explain what you're agreeing to. Honestly I have no idea why these are so complicated. No ps4 or 5 support even though they are superior to the sets they make for the systems. Pretty much a let down other than the battery life and sound quality after finally getting them set up. If you are getting them just for your phone and dont care about signing your life away these are for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKII. while we are glad that you like the sound quality and battery life, we are sorry if you find these headphones complicated to use. This is definitely not the experience we wanted you to have with our products. We would love to help you and turn this into a better experience.
You can connect these headphones to your television so you can get the audio from your PlayStation and other gaming consoles. PlayStation headphones are best to be paired with PS4/PS5 consoles.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great, canceling out all noise. I love them. The delivery was excellent; it was timely, and they kept me informed through tracking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffreyC,
Great! We are truly delighted that you received your WH1000XM4 on time and now enjoying the superb sound quality of your headphone. Listen without any distractions, thanks to the amazing noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
wonderful she is grace and beauty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve had them for little over a month and no complaints yet! they fit comfortably and have great sound, i like how you can change the sounds in the app too. overall 100/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SierraH, we're glad you are enjoying the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Perfect for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a great price. Older model so noise cancelation may not be as great but work perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Brad!
We are so pleased to hear that you found a great price on the WH-1000XM4 headphones! It's wonderful that the noise cancellation works perfectly for you, and that you are enjoying the performance of this highly-regarded model.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Stylish & Great Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The noise cancellation is fantastic. It flawlessly drowns out the noises of the world. I would recommend these headphones to everyone! The sound quality is amazing. The bass is great for those who love a good hitting bass. All around a 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Great! Thank you so much for choosing our WH-1000XM4 Wireless Noise Cancelling Headphones. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your amazing review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Last years best, still the best value.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound both for pop/rock as well as classical. Decent app that allows for equalizer adjustments. Not as seamless with Bluetooth connections as Apple AirPods. Would have preferred dedicated buttons to the trackpad style gestures.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for the amazing review! We're thrilled you're enjoying the built-in equalizer using the Headphones Connect app and the excellent sound quality which works great for all kinds of music genres. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Tried it over a month !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okish but would prefer the latest 1000xm5 over xm4 for comfort and features but if u get it through a lightning deal grab it !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BalachandarsaiP,
Thanks for the feedback! While we're glad you like the incredible audio quality and most of the features, we regret to hear you find them uncomfortable during use. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We have valuable information on how to properly wear headband headphones for maximum comfort, as well as insights into why you might experience discomfort in your ears while using them. For more details, please refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Thanks for choosing Sony!
-Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new headphones. I bought them to use when I’m traveling in my motor home which has a lot of road noise. But have since used them when working out and on an airplane. They are easy to use have great sound and definitely cut out all of the extra noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grigs,
Awesome! We're glad that these amazing headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my expectations i had,they sound great and have great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ttou2,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound of these headphones and beautiful color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jen3, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
Beware - Not Worth the Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these less than 6 months ago for sole use as my office headphones. I only used them while working and made sure to keep them protected in their case while not in use. A few weeks ago, plastic at the right the ear cuff joint began snapping off and the piece has continued to disintegrate. It is now unwearable and functionally useless. I immediately contacted Sony and although the product is within warranty, they refuse to cover "physical damage". There was never an incident that would have caused this damage, so I'm very disappointed in these headphones and am now researching alternatives! I now know that there are many Reddit threads about this exact damage occurring. This was a terrible first experience with Sony customer service and I will be avoiding their products moving forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fiddle22, We are sorry to hear about what happened to your WH-1000XM4 Headphones. This is usually not the case with our premium products and we would like to take this as an opportunity to reach out and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID: (if any)
Regards,
Carl
- Pros mentioned:Sound quality
Superior headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beats by Dre has always been my go-to brand for headphones, but Sony headphones are far superior. These are the best headphones I've ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanM,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph