Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
very comfy and having an audiojack helps a ton
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can enjoy my music, games, and movies now without the constant worry of others peoples cries for attention. So beautiful, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HernanL,
Great! It's nice to hear that you love our WH1000XM4 and its superb noise canceling capability. We're glad to hear that you can now enjoy your favorite music, games and movies without worrying any unwanted noise. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Good sound but lacking function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are lightweight, good quality sound headphones, but the lack of volume buttons and next track/previous track buttons is a big drawback. Would not have purchased had I realized newer model removed features of older model I had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, we're glad you like the sound quality of our product. We appreciate your feedback regarding controls of your SONY unit. You can control the volume using the touch sensor control panel of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones ive ever had…. I love it for the gym and studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferN, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I put these headphones on, the entire room feels quiet, like a personal bubble that makes the outdoors seem like it's not even there. The sound quality is pretty great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tippytoppykek, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
WH 1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best sounding wireless (some wired headphones do sound better) but the advantage of connecting to two different devices and seamlessly switching from one to the other it’s great. Quality seems to be very high as well. Also some of the best noise canceling I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred, we're glad that you like the sound quality and features of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best headphones ever!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are literally what I was asking for!! They are you sooo nicee, and the pick up wait time wasn’t even long, it was literally a minute!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneH,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ULT seem to better than this tbh. Still its a great headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good not great. Charges only when turned on first and difficult to connect to other devices. Overall good product tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MackK, Thank you for your review. We are glad to hear that you are happy with your purchase. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! Great features , love that you can set your preferences via the app. I love that it stops and starts music when you speak and continues right where you left off so you don’t miss a beat. Just so many great controls you at your finger tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMedina, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app and you appreciate that you can control most functions on the headphones and some of the newest features of the headphones such as the speak-to-chat, and more. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality, the sound is amazing, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArminA,
That's great! We're happy to hear that you like the sound and quality of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Silence is golden.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound cancelling! Totally masks noisy appliances and random household noise. I selected this product on the advice of a Geek Squad guy at the Dublin store. Trustworthy advice. Thanks Man! I chose sound quality over heavy bass sound quality of a similar model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SightSoundSequence,
We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
10/10, Perfect (but…)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got nothing to say, best headphones I have ever had. I’m a klutz so i’ve dropped them a few times and they work amazingly!! Aesthetically so pleasing too, love the color. I just wish sony soundconnect was more consistent with actually working… but the headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echo,
Thank you so much for taking the time to share your experience with our WH-1000XM4 headphones! We're thrilled to hear that you consider them the best headphones you've ever had and that they continue to perform exceptionally even after a few drops.
We also appreciate your kind words about their aesthetic appeal.
We understand your concerns about the Sony Sound Connect feature and your feedback is invaluable to us. We are constantly working to improve our technology and your insights help us in our efforts.
Thank you for choosing Sony and we hope you continue to enjoy your headphones!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
You won’t regret it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally next level of technology and I love using them to ignore people. They are so effective that I wear them constantly, and it maintains my happiness. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cd245u, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After putting hundreds of hour of use on these headphones they're still like new. I like that they charge quick and the battery last days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredO,
Great! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the battery life and how quick the battery charge. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Nice Cans!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son to introduce him to over ear headphones, and he absolutely loves them. Build, sound, and noise cancelling are all tops.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DerricklS,
WOW! That's so nice to hear that your son loves his new WH1000XM4. We are thrilled to hear that he was so pleased with the design, sound quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
They are awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! They work so well. They are definitely noise canceling. They are customizable to your preferences. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SamanthaS,
Thank you for your recommendation and we are glad that you are pleased with the noise canceling capability and quality of our WH1000XM4. It's nice to know that you were able to utilized the Sony app and customized the settings to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone that I ever had the noise cancellation is so good for working out and just reflexing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osvaldo,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
No need for thought. Just get
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, had them for a few years now and I love them more than ever
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the amazing review, Syai!
We are thrilled to hear that you love your WH-1000XM4 headphones more than ever! It is wonderful to know that after a few years of use, they are still delivering the quality and comfort you expect from Sony. We design our products to stand the test of time, and hearing that they’ve become such a reliable part of your daily life truly makes our day.
Thank you for being a part of the Sony family and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Add to your entertainment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing. I have gone out of my way to use my headphones throughout the day just so I can sit back and enjoy how immersive the headphones are. Once the wife sees them on me there’s no chance any words she’s speaking to me will get thru! she’s completely blocked out. A plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaming101,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph