Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headset and comfortable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I actually turn the noise cancellation feature down lower using app as it messed with my equilibrium. Weird experience but no uncommon for noise canceling for headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyC, Thank you for the 5-star rating! Good to know you like the great sound quality and comfortable fit of your Sony WH-1000XM4. And we're happy to hear you've managed to adjust the noise cancelling level for optimal experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. My wife loved them for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyS, we're glad to hear that your wife loves her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best quality headphones I have ever listen used. I bought these to use at night time to relax at the end of day. The noise canceling feature is bar none the best I’ve used. The Bluetooth range is excellent. These are worth every penny. No regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Merrill, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
If you can afford it, buy it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because of other excellent reviews. I use it for the gym and at home. I may get a little sweaty with them on at the gym but I love it for the immersive sound quality so I don't care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gryffindecker, You've made a great choice! We're pleased to hear you're enjoying the immersive listening experience on your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. For both working out and traveling, noise cancellation great feature. So glad I went with these over the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jaybee,
Good decision and definitely you will not regret getting our WH1000XM4 over other brands. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my husband who reads audible books, due to being legally blind. He is still learning how to us effectively and even came back in the store and received assistance. He is very pleased. We always receive excellent customer service! Thank you. Rosemary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Card,
We're glad that these headphones are very helpful for your husband's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Insane audio quality
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Honestly wanted the bose trued em both out and this was far better, and the fact they were on sale for far cheaper sweetened the deal! 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRose, You've made an excellent choice! We're delighted to hear you're enjoying the superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from BOse quit comfort NC headphones (I and II). Bose are a bit lighter on the head, but this one has so many other features. Removing them from the head pauses what you are playing is great. USB-C charging is how it should be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poclovis,
We appreciate the honest feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Dont want your wife nagging at you? Buy this!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are great. I no longer hear my wife nagging at me all the time. Just put these babies on and boom, instant silence added with whatever noise is connected to the bluetooth streaming. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barrytigas,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
worth
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio equalizer in app with pretty good ranges, does have some insane noise cancellation but can also be tuned down in the app as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zzzz,
Great! Thank you for sharing your feedback. We highly appreciate it. We're delighted to hear that you were able to utilize the Sony Headphones Connect app to fine-tune your Sony WH1000XM4. We're glad as well that you like the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great buy if it’s on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones! The audio is amazing, a lot of features on the headphones and with the app! Great noise cancelling! The only thing is after some time my ears start to ear due to the fit. And I have small ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Player, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Good for noise cancelling, not so good for talking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these headphones are great, the sound quality for me is adequate and the noise cancelling is great. The only problem I have had is the ear phones are a bit tight and after prolonged use it causes sweat and a bit of discomfort but it’s not to noticeable. I have had a bit of trouble with the app that comes with it but after a bit of trial and error I have gotten used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UWMom, we're glad you like the sound quality and the noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. You may adjust the headset into a comfortable position. You may also adjust the length of the headband. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best Noise Canceling Headphones period.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think sony would be able to improve from its wh1000xm3 but they have some how. Noise canceling is better, they sound amazing and the fact that I could get them in this best buy exclusive midnight blue color, it was totally worth the upgrade for me.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome and best headphone I ever had!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and best headphone I ever had! These Sony - WH-1000XM4 Wireless really worked while flying high on a plane, especially with the noise cancelling feature on my 10 hour flight! So happy I got them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Designer, Thank you for the awesome review! Good to know you're enjoying the industry-leading noise canceling feature especially during long flights. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life
amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm revieing this almost 2 years after my purchase and I STILL love them! I also bought the Sony ear buds. these are lightweight and keep a charge a long time. I use them with my iOS devices as well as Peloton bike
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimFlorida, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great ... but better be at this price :)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. Just a different experience now with these headphones. The user experience is a bit clunky when learning how to connect them and I wish I could have connected to PS5 w/o an adapter but these things are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoSantana,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Help guides and manuals are available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
We cannot guarantee that it will work flawlessly with a PS5. We recommend using headphones that are designed for game consoles such as our PlayStation headsets for optimum performance. In addition, you can connect these headphones to most televisions over Bluetooth so you can get the audio from your PlayStation.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitzyM,
Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.
You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones. He said they sound great and really blocks out the noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmieK, Amazing! We're very happy to hear that your son loves the great sound quality and top-notch noise canceling feature of the Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing piece of headphone which gives natural music to my inner ears. Nice design and l love using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ganesh, we're glad you love our product. Thanks for choosing Sony! ~Earl