Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Headphones worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless noise canceling headphones are amazing!! I recommend these 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect,
Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear padding and head band. The sound cancellation work very
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TimA, We are happy that you are comfortable wearing your new Sony wireless headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
SONY HEADPHONES
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones great sound and great for the gym !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product .i bought it as a gift for my daughter’s birthday. It was an excellent choice.good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniferF, thanks for choosing and purchasing our product! We hope your daughter is enjoying her new headphones! Cheers! ~Earl
- Pros mentioned:Sound quality, Weight
headphone upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, light, easy to setup and use, good for music and phone calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wassman1, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sexy wexy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yea they sound good, dont doubt yourself. Get it. You know tou want it. Wait for a sale. Thats what i did. Though they put a goid pressure on my ears maybe its the ANC or just me with poop ears. They good overall sound sexy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BlackMan99,
Thank you for the positive feedback regarding the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great sound and setting customization
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far! Sound quality is very nice and the controllable settings in the app are fantastic! The only thing that is not great is that it kind of falls forward if I lean over, even on the tightest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicky, we're glad you like the sound quality and the Headphone Connect app of our product! We appreciate your feedback regarding the headband of your Sony unit. You can slide to adjust the length of the headband using the slider. It is recommended to check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than beats and apple headphones for sure! I had all 3 and Sony definitely is number one is all aspects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfection for the Ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most awesome noise canceling headsets ever! I can switch from multiple devices with ease. I love listening on my iPad and then on my iPhone and on my iMac. Sound quality beats anything I could imagine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisdroneflyer, that's amazing! We're delighted to hear you're enjoying the multipoint connection feature and excellent sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
So worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't owned over-ear headphones in years but I'm getting tired of earbuds. Switched from Galaxy Buds Pro 2 to these and I don't regret it. They're not the most intuitive for touch control but once you figure it out it's very simple. Love the volume control option. I would recommend these for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby,
Thank you so much for the 5 stars! We're thrilled to hear that switching from earbuds to these Sony XM4 headphones has been a rewarding choice. It's great to know you've mastered the touch control and appreciate the volume control feature. We hope they continue to elevate your listening experience. Thank you for recommending Sony! -Maria
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphone and plenty of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best Bang for your Buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make walking through NYC a much more pleasant experience. The noise cancellation is incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steven,
Perfect! It's nice to know that you can now enjoy walking in NYC without worrying about loud noises, thanks to the awesome noise canceling capability of our WH1000XM4. Thank you for choosing Sony and stay safe! - Marco
Sounds great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, fit is comfy, noise reduction is good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RobinD!
We’re so glad to hear you’re enjoying the great sound quality and comfortable fit of your WH-1000XM4 headphones. It’s wonderful to know the noise reduction is meeting your needs!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass
AMAZINGLY BASSY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bass on the XM4s it’s not super bassy but just enough to feel it hitting you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, awesome! We're truly delighted to know that you love the amazing bass sound quality of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son purchased to use for music listening and while playing electric. Really enjoy the quality of the sound, crisp highs, deep lows, and a balled mid. Highly recommend, especially when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiDad,
Great! We're glad that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound quality!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the older version which I’ve had for a few years and still sounds great. Noise cancelling works amazingly when traveling on a plane or the train to work. Best over-ear headphones on the market in my view.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMost,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product from Sony. Noise cancelling is wonderful and the controls on the earphones are easier to use than our Bose QC45's. Taking away a star due to not being as comfortable on the head as the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alicia,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling and user-friendly functions of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Nice sound but Bluetooth connectivity issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during thanksgiving, assuming this was a good product. However this model has serious connectivity issues. It does not automatically connect to your paired Bluetooth device (at least my headphone) and you need to reset the headphone every time before connecting which is pain. Quite disappointed but I am sure Sony will fix it in future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshwiniM,
We're so sorry to hear you’re having such a frustrating experience with your WH-1000XM4s.
We definitely want to get this fixed for you so you can actually enjoy your music. Please try these steps to see if they clear up that connection glitch:
-Make sure to check the Sony | Sound Connect app for any available firmware updates.
-Go into your device’s Bluetooth settings and "Forget" the headphones. Then, do the same on any other devices they might be paired to.
-Try a initialization. Find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If those steps don't stop the issue, please reach out to our Support Team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and even better sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam