Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mind blown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling. Stellar audio. Enough said. I will knock a point off for gesture controls. It needs to be better at detection. Hopefully a software update takes care of that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brakehorse, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the controls is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
There is a defect the warranty will not cover
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound. Loved these. But it has been under a year, and they have broken due to a defect in the right swivel piece. I was literally putting them on my head like I always do, and the right swivel cracked. When I went to Sony for the 1-year warranty, they said they wouldn't cover physical damage even though this is a defect common in this specific kind of Sony headphone. They then wanted me to pay $90 only for labor to get them fixed. This $90 did not include the other cost that would be required. I would also have to pay for shipping both ways, which was $20 each. So if you don't mind them breaking in under a year and paying such a large price, then get them. The headphones have good sound quality but take a long time to connect to devices and can sometimes randomly disconnect. The sound quality is phenomenal, though, so there's that. But all in all, I feel like I've been robbed and wasted my money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine, thanks for choosing and purchasing our product. We're glad you love the sound quality of the WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want your to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Sound quality
Perfect for Flights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Babies screaming on a plane? Got that one guy who doesnt use headphones even when told to? This is your solution. Done deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justine,
Awesome! We're glad that the noise canceling function is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Comfy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and work great! Got these for my Father-in-law for Christmas and he loves them! He’s learned how to connect them to his TV and iPhone interchangeably with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhavesh, Thank you so much for the 5-star rating! Awesome gift! Glad to hear that the WH-1000XM4 works well and that you are happy with the comfort of the headphones! If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Thank you for choosing Sony! -Carl
Ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one. Both are excellent. I have very BAD hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivka,
It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony noise canceling headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed these so far. Wonderful sound quality and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beta, we're thrilled that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Good products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supper good sound cancellation battery can last for at least 3 days uses
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizzie, awesome! We're glad you are enjoying the our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Idk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if yall looking for some good headphones other the the airpod pro max these are the ones to get they are better thb but yea
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddy,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent pair of headphones. I use them all the time and they sound amazing. The quality is great and the touch controllers are cool and convienent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ctbb,
We appreciate the 5-star rating and we are glad you like the sound quality and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chris,
Perfect! Thank you for your purchase and we're glad that your daughters are happy with the design and features of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thanks for choosing and purchasing our product. We're glad your daughters love the WH1000XM4. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great solid product. Noice Cancelation is amazing and the sound is out this world. In this headphones I can hear details that I can’t hear with other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lupe Great! We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Perfect headph
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound quality. I love it! It helps me stay focus while doing homework.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulissaC, Thank you for the amazing review! We're very happy to hear you love the exceptional sound quality of your Sony WH1000XM4. And good to know that it helps you stay focus while doing your homework. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Yes, better than the apple headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new favorite headphones. They were perfect for the plane ride across the country. I highly recommend if you are trying to drown out all noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelofSeattle,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent headphone, best noice cancellation and good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vicky, Thank you for sharing such an excellent shopping experience! We're glad that you're enjoying the excellent sound quality as well as superb noise cancellation and amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a trip to Phoenix. Best quiet flight ever. Highly recommend. Works great with my Sony Bravia too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnnypball, You've made an excellent choice! We're thrilled to hear you're enjoying the amazing noise cancellation of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Get the best Noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones. I wanted the best and got it. This was on multiple sources the Top headphone around of its kind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rainmaker, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the excellent noise cancellation and incredible sound quality of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
All I Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these headphones are super incredible. I just love the clarity in sound and how easy it is to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheEagle, Awesome! We're glad you're enjoying the excellent sound quality, clarity, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
spin instructor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my headphones! will recommend to others for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ConnieV,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM4 headphones! Your recommendation means a lot to us, and we’re delighted that they’re making a positive impact on your listening experience. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Nice improved version from the Sony series.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is fun to use. Excellent quality of sound. I’ll recommend it to anyone, any day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riliwanu, awesome! We're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl