Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth a try!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds was great. My personal issue was how they looked when wearing. Kinda looked like big earmuffs. Other than that they're great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili77,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for music and online gaming and they are phenomenal. I can hear an enemy around the corner and pinpoint the exact location by sound. Astonishing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izzy, That's great! Good to know you're having a great time using these headphones especially for immersive gaming experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this mainly for my use on board an aircraft. So really only used it once so far. But I like the sound and the anti noise. My money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have been great! Sounds quality is awesome and am very happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best Overall Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1000XM3s were already great at hushing airplanes, buses, trains, and other constant sound, but according to Sony, the 1000XM4s have gotten modestly better at reducing mid-high frequency sounds — like voices and everyday ambient sound. I haven’t had the previous pair on hand to compare against, but my visits to the grocery store have been free of noisy distractions or chatter cutting through. Sony also says it has improved the optional feature that upscales compressed music with the help of AI, which can now analyze music in real time and recognize instruments, music genres, and individual elements of songs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Gary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound. Noise canceling addition is awesome. Think the battery life could be longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEarphones, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Vincent
- Pros mentioned:Sound quality
What a game changer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound. You can really detatch from the rest of the world with these. Noise cancelling is legit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and quality!! and easy to navigate with the app!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello stargaze,
Awesome! We are truly delighted that you are amazed with the audio quality of our WH1000XM4 and were able to utilized the Sony app to your desired preferences. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Perfect when flying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a gift for a friend. User travels often so this headset with the noise-cancelling feature worked perfectly on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
You made the right choice! We're glad that your friend is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
good noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2, one for me and one for my brother. i dont use noise cancelling so im not sure but my brother loves the noise cancelling for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grace, Wow! We're very pleased to hear that you and your brother are enjoying the industry-leading noise canceling feature of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, beyond my expectations. I will buy another one
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TanNguyen,
That's great! We are delighted to hear that you are pleased with the sound quality and our WH1000XM4 exceeded your expectations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait for your next awesome review. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. The noise cancelling is insane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user567960,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise control and battery life, the only thing that provides a bit of difficulty is connecting to two devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtsGeek, Fantastic! We're glad you like the excellent noise canceling feature and long-lasting battery life of your Sony WH1000XM4. And we're sorry to hear you're having an issue setting up the multipoint connection feature. Please refer to the link below to ensure that the multipoint connection is set up correctly.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
You can also watch a short video clip on the link below for more information.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the quality of the headphones 10/10 would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynW,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It been good headphone just mic it benn up and down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonTruco,
We’re sorry to hear about the inconsistent microphone performance. To improve this, please ensure your firmware is updated in the Sony | Headphones Connect app and try unpairing and re-pairing the device to refresh the connection.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Music to my ears.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may not be $500 Audiophile headphones but at the end of the day these do a great job for Sub $500 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymonday1,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price, amazing sound quality. Most people won't regret this purchase. Better than Bose 700 (tried both)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane, we're glad you like the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
These are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I really love them you should get some as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndraeF,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH1000XM4 headphones! Your enthusiasm means a lot to us, and we're grateful you took the time to share your positive experience. Knowing that our product brings you joy inspires us to keep delivering quality and innovation. Thank you for recommending them to others!
Best regards,
-Fred
- Pros mentioned:Battery life
Impressed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and used for almost a year. Excellent device with long life battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tulia, You've made an excellent choice! We're very happy to hear that you like the long battery life and you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Decent but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I bought these on sale and feel that they were still overpriced for what I got? These are massively overpriced. Semi-decent noise control, but not very effective. The noise cancelling is unequal between the right and left side, which makes it feel like one of my ears is plugged up somehow. The app is useful only in that I could tell it to stop switching to ambient sound every time I stood up- that was obnoxious. So, okay but far too pricey at full price for what I received. Skullcandy was far better imo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emgo2,
Thanks for reaching out and sharing your feedback about your WH-1000XM4 headphones. We're truly sorry to hear that they haven't lived up to your expectations. We can certainly understand your frustration.
We take customer feedback seriously and what you've described, particularly the imbalance in noise canceling between the right and left earcups, is something we'd like to help you with. That definitely isn't the experience we want for our customers.
A good first step to address that uneven noise canceling is to try the "NC Optimizer" function in the Sony | Sound Connect app. It's designed to optimize the noise canceling based on your head shape, hairstyle and even whether you're wearing glasses. Just put the headphones on, open the app, and look for the 'NC Optimizer' option. It should only take a minute or two to run.
If that doesn't solve it, sometimes a quick reset can help with these kinds of issues. To reset your WH-1000XM4 headphones, please follow the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you've tried both of those steps and you're still experiencing the issue, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany