Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound on these and the comfort the only thing that bugs me is how sensitive it picks up background noise. Sometimes it’s able to block everything completely and sometimes it doesn’t detect it. The battery life is great to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocioL,
Thank you for choosing Sony products and for sharing your feedback on the WH-1000XM4 headphones. We’re pleased to hear that you enjoy the sound quality, comfort, and battery life of your headphones. However, we apologize for the inconsistent performance you’ve experienced with the noise-canceling feature.
To help address this issue, we recommend the following steps:
1. Disable Adaptive Sound Control:
Open the Sony | Headphones Connect app.
Navigate to the "Status" tab.
If "Adaptive Sound Control" is enabled, please turn it off.
Adaptive Sound Control automatically adjusts noise-canceling settings based on your activity, which may cause the inconsistencies you’ve noticed. For more details, please visit:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945?utm_source=openai
2. Set Ambient Sound Control to Noise Canceling:
In the app’s "Sound" tab, locate the "Ambient Sound Control" setting.
Ensure it is set to "Noise Canceling" for optimal performance.
This ensures that noise cancellation is prioritized over other sound modes.
3. Update Firmware to Version 3.0.1:
Installing the latest firmware can improve performance and functionality. Instructions for updating are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
We are committed to resolving this for you. Should the issue persist, we recommend reaching out to our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent quality and battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and affordable headphones. They’re definitely wireless headphones I’d recommend and even got a friend to buy them and he also loves them I love that you can make a custom setting and adjust the sound of the headphones with the app as well. Love that they also come with a carrying case and accessories and if they’re dead you can resort to using them wired with the adapter it comes with and they’ll work without having to charge them and I don’t really see a lot of wireless headphones with this feature. It’s perfect for travel and easy to use and to connect and the battery life, short charge time, and the sound quality make it worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArturoR,
Great! Thank you for your awesome feedback. We are happy that you are pleased with the audio quality, comfortable design and battery life of our XM4. It's nice to know that you were able to utilized the Sony app to adjust the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Great purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, the sound quality is great and the battery lasts a long time, certainly enough for a full day of travel. I'm not sure stepping up to the next model is worth the extra money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkidubs,
Thank you for the amazing 5-star review! It's rewarding to hear you're loving the Sony WH-1000XM4 headphones.
You've highlighted exactly what makes them a customer favorite: the exceptional comfort, incredible sound quality, and outstanding battery life that's perfect for a full day of travel. We're happy to hear that they provide everything you need for an excellent listening experience.
We appreciate you choosing Sony and hope you continue to enjoy your headphones for a long time to come!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality of sound, battery last forever, confortable pads. 100 % recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GloriaS,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM4 headphones impress with their sound quality, long-lasting battery, and comfortable pads. Your strong recommendation means a lot to us and inspires us to maintain this level of excellence.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
BEST HEADPHONES I’VE EVER HAD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is so comfy & I actually like it better than the XM5. The sound levels are good doesn’t make you too deaf & I love how you can put your hands over one side to hear what others are saying. It charges fast and battery life lasts pretty long. Used mines for 2 weeks now from time to time and I haven’t even charged it yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeddieC, Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4! We're very pleased to hear you like the comfortable fit, sound level output, quick attention mode, quick charging, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Get lost in your own home!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a medical student who was studying for the most important board exams of my life, I had to move back to New York for my rotations. That meant noise from vehicles, and since I lived under a family, brothers sharing their love for each other with their fists - as all brothers do. Now, I did not want to be rude and constantly ask for them to keep their children quiet, so I tried these headphones out to block out the noise. The only thing that could annoy me was my own heartbeat now. These headphones: 1. Are comfortable so I can wear them forever. 2. Charge very quickly for 30 hours of uptime! Even a quick 10 min charge lasted me the night if I forgot to charge them in advance. 3. So versatile, since the Sony app allows you to keep the firmware up to date, and unlocks more features to customize gestures of your headphones, your equalizer, and how much noise cancelling you need. The con? Taking a call isn't so bad, but it's definitely NOT the best quality, which is fine because I played with both the Bose 700 and these headphones and let me tell you that the musician in me was so happy with the beautiful and crisp sounds of the mid-range frequencies that are often discarded for your hearing pleasure. These headphones are definitely worth the buy, you will NOT be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazz,
We're glad that these headphones work great for your studies. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about its call quality. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for over 2 months now. I really can't find anything that I could report as an issue that can't be fixed by changing a setting. I do notice the headband does adjust a bit too easy and sometimes doesn't hold in the fully closed position. Not a big deal since I've got such a big head, I pull them out all the way. These have performed flawlessly from day one. The sound is crisp and clear. Bass is there and my favorite bass song can be played and hear them low lows. The ANC is perfect. I work as a programmer on a noisy production floor so the noise cancel is needed! I can also continue to talk to others while wearing them. Just pause my music and can carry on a conversation with no issues. I can hear better if I remove them, but most of the time I don't need to. I love how I can connect them to both my phone and laptop at the same time. If I get a call, the music or video (playing on the laptop) pauses so I can answer then restarts when then call is done. I haven't really pushed the battery time. I'll use them for 9+ hours (with ANC on all day) then plug them in overnight at my desk. I usually have about 70% battery left at this point. I would highly recommend these if you are looking for some very nice wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Great! We're glad that you found the perfect headphones for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Sometimes the Previous Model is Better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model feels more comfortable than the New Model. They are also more comfortable than the Bose Quiet Comfort Ultras or the Q45’s in my opinion. The Sound is Solid “ compared “ to the aforementioned Headphones especially for the price of $225.00 I paid. Honestly I would not recommend paying $350 for these headphones or any of the other contenders. The sound does not blow me away for Sony or Bose . I will say that the Bose headphones are Overrated which is typical for Bose products in my opinion. In conclusion, most Electronics are overpriced and overrated, However if you can find the Wx004’s on sale for $225 or less, I think you should be satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinJ,
Thank you for sharing your honest feedback on our WH1000XM4 and we are pleased to hear that you are satisfied with the sound quality and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
I’m an idiot but these headphones are amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Funny story about how good these headphones are…and what an idiot I am. First, the sound is incredible. Connectivity is great with about 50-60 ft range. Connecting to two devices simultaneously switches flawlessly and intuitively(pauses sound from one device for incoming call on other device). Battery life is endless. Sound cancelling on and volume at 70-80% volume for 7-8 hours and only battery only dropped 20%. Ok, to tell on myself…I’ve been sitting at the correct gate (Phoenix airport) this evening for over 2 hours watching the boarding time every 15 minutes. The second hour I am literally sitting in front of the ticketing booth with these headphones on and I missed the call to board the plane because I never heard the announcement(and no I couldn’t see the boarding area from where I was sitting). All I’m saying is that I’m an idiot but the sound cancelling is amazing and has to be pretty close to what I would imagine being in a deprivation tank would sound like. Without a doubt the best headphone purchase I’ve ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3MoreHours,
Wow! Thank you so much for sharing your amazing experience with our WH-1000XM4.
We are extremely pleased you are satisfied with the incredible sound quality, industry-leading noise canceling function, great connectivity, multipoint connection feature, and long-lasting battery life of these headphones. To hear an announcements or people’s voices while wearing the headphones and listen to music, you may need to activate the Ambient Sound Mode feature of these headphones. For more details, check out the following link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
He loves it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son now 15 goes thru a pair of headphones every 1 -2 years. I used to pick them out for him but now he checks for reviews and compares features available against features he likes. Between comfort, connectivity and the case he’ll tell me something else he’s found about these that he likes. The option to go wired or wireless
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Still best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought in mid 2025 and still sounds one of the best headphones. Best in class noise cancellation and battery life. I wear it almost all day and no complaints about its comfort too. Would highly recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arvnd,
We're so happy to hear that you're still loving your WH-1000XM4 headphones! It's great to know that the noise cancellation, battery life, and comfort continue to impress you. Thanks for the wonderful recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best purchase from best buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually bought these in person from my local best buy. I spent sometime there comparing over the ear headphones. If I can be honest I am big music lover but struggle with the fit for ear buds and losing them. These are extremely well made and comfortable. Love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RachelW!
We’re thrilled to hear that the WH-1000XM4 provided the perfect comfortable alternative to earbuds after your visit to Best Buy. It’s wonderful to know that both the build quality and sound are hitting the mark for a music lover like yourself.
Thank you for choosing Sony and welcome to the family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Highly recommend Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very clear, very loud if you want. Ear piece is very comfortable. They are very lightweight you don’t even feel them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephineL,
We couldn't be happier to hear that you are thoroughly enjoying your WH-1000XM4 headphones! It is wonderful to know that you find the sound quality clear and loud, while also appreciating the extreme comfort and lightweight feel of the earpieces. Thank you for highlighting the aspects that make the XM4s a truly excellent listening companion!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
I’ll buy another pair if need be
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are truly magnificent. If you’re on the fence about these or another pair, I’d recommend you go for these. The only issue I’ve had with them is that a plastic piece came off which caused my right speaker unit to spin freely and eventually come off and hang. Because I bought them from BestBuy, I’m assuming they can fix them. So I highly recommend getting them from BestBuy AND having an account so the purchase is saved under that. Quality of sound is magnificent. Clear and crisp. If you want more bass, you can easily make that happen or search the internet for an EQ setup that does exactly what you want. On the flip side, the treble and voices never lose out. The battery can last 2 whole days without a recharge. I’m talking enough battery for a good workout and for time at work/school. Besides build quality, the biggest issues (which is still small) is its connectivity. I’d refrain from having the headphones connected to multiple devices because it easily gets confused.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dang,
Great! Thank you for your honest review and we highly appreciate that. It's nice to hear that you are pleased with the sound quality and with the long battery life of your WH1000XM4. About the plastic piece that came off, we are taking note on that and will inform our team. This will help us improve our future products. Regarding connectivity issue, you may check this helpful link.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Marlon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely a fine set of headphones. Having previously owned a white pair that I literally ran into the ground I was looking for a replacement pair. Fortunately for me the came on sale with an additional $70 discount as a Best Buy Member coupled to an additional $10 reward to get a set of these for around $130 was a given for the quality of sound that you get on these cans. I did listen to the MX5 and 6 and cannot discern a significant increase in sound quality. I also own Sennheiser Momentum 3 and Momentum 4 which are great sounding but are substantially heavier than the Sony’s which is great when when I do my yard work. Hopefully I wont run these to the ground as well as they aren’t my exclusive use …… as an addendum they do have better noise cancellation that the Sennheisers should that be your deciding factor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Headphonist,
We're absolutely delighted to hear such a glowing review of your WH-1000XM4 headphones! It's fantastic to know that even after running your previous white pair "into the ground" (a testament to their constant use and your enjoyment!), you've found an equally impressive replacement.
We're especially happy you were able to take advantage of a great deal to get these for an amazing value. Your feedback regarding the sound quality compared to the WH-1000XM5 and WH-1000XM6 is very insightful, and we're glad the XM4s continue to meet your high standards for audio fidelity.
It's also great to hear that their lightweight design makes them your go-to for activities like yard work, and we truly appreciate you highlighting their superior noise cancellation even when compared to other premium brands. We strive to offer industry-leading noise cancellation, and your experience confirms that.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Comfort, Sound quality
Highly recommend!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these nearly everyday since i purchased them about a year ago. I tell everyone how great they are. Super comfortable, easy to use and connect to multiple devices, pretty good battery life, good noise cancelling and they look great. I use them for work, at the gym, mowing the lawn, and traveling, etc. I bought another pair for my mom too. I can't recommend these enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, Thank you for your positive review of the WH-1000XM4! We're thrilled to hear that you've been enjoying them for nearly a year and that they have become an essential part of your daily routine. It's great to know that you find them super comfortable, easy to use, and appreciate their ability to connect to multiple devices. We're also glad that you are satisfied with the battery life, noise-cancelling capabilities, and design. Your recommendation and the fact that you bought another pair for your mom mean a lot to us. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Most Comfortable Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been used everyday since getting them! I have the Apple AirPod Maxes and I would always grab these instead. Build quality feels a little cheaper but that’s what gives it the comfortable weight when on your head. A lot of headphones feel bulky and I can only wear other headphones for so long. These are comfortable, fit around the ear perfectly, and have great sound quality. After owning for over a year, there have been no issues!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jono!
It’s great to hear that your wh1000xm4 has become your "go-to" pair, even over other premium options! We’re especially glad you mentioned the weight and comfort. We intentionally focused on a lightweight design to ensure they stay comfortable for those long, everyday listening sessions without feeling bulky.
Knowing that you’ve had a seamless experience with no issues after over a year of daily use is exactly what we strive for. Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony WH10000XM4 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones for the price. The sound quality is really good, and the noice cancelling is second to none. It's very comfortable to wear especially for long hours, and does not hurt your ears like other headphones after a while. The Sony app is also pretty good with plenty of features that you can adjust on your headset. Battery lasts a very long time and getting close to 28-35 hours of battery life and it charges fairly fast too. Also the headset connects really easy to your device unlike other headsets which can get finicky trying to connect to it via bluetooth. The case that it comes with is very nice, sleek, and minimalistic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RN4L,
Thank you for sharing your wonderful review. We are very happy hearing that you are pleased with the audio quality, comfortability, noise canceling capabiltiy, the Sony app, design, easy Bluetooth connectivity and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Wayyy better than Apples Airpods Maxs!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried out Apples Maxs and even though i am an Apple user through and through, these headphones are much lighter and the sound quality is more crisp and clearer! The Airpod Maxs though are better when it comes to noise cancellation. Just by a little. I don’t mind though since the Sonys makes up for that in every other way possible. I have worn these headphones over 6 hours straight for work and it did not once give me a headache or feel one bit uncomfortable. The best part about these is the amazing battery life. I have yet to charge them again since after the first charge. Its been like 2 weeks of daily usage and im at 40%! Thats wild!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YagirlC, great! We're glad you are enjoying your Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Very nice!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and comfortable headphones! Very soundproof and noise cancelling, they do not fall off like others and very convenient in the winter during the cold. Battery lasts very long after one full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KashishK,
Thanks a lot for the 5-star review! We're beyond pleased to hear you're enjoying the comfort and performance of your Sony WH-1000XM4 headphones. It's great that they're a perfect fit for you, and that the long-lasting battery is making your life easier, especially during the colder months.
We appreciate you taking the time to share your feedback and for choosing Sony!
Regards,
Dominick