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Customer reviews

Rating 4.7 out of 5 stars with 12617 reviews

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  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 12,617 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Noise Cancellation and 360 Reality Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely worth buy, i already have Bose 700 , and it does pretty good job on NC but music signature is pretty normal and lacking Bass. Pros of Sony - Excellent NC - Switching Ambient Control based on Status - 360 Reality Audio is excellent. - Music is really balanced. - Has EQ to adjust music based on signature - Very good battery life compared to Bose - Cushion Ear cup are pretty comfortable and soft - Bluetooth connection seamless between iphone or Sony Music Connect App - Also it comes with stat where you can see your headphone usage - Touch sensor are good but could be better - You can adjust ambient noise just covering Right Ear cup while speaking, it will then allow noises in , reduces music sound Cons - Noise Cancelations is pretty Good but Outside I think Bose is better with little more points. But I would say 100 NC is not also advisable during transit. - Touch sensor is responsive but could be more efficient Overall I would give 8.5/10 based on Build , Music Quality features, NC Bose 700 - 7/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi debrath89, Awesome! Thank you so much for your detailed review! We are so glad to hear htat you are happy with the sound quality, noise cancelling and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, comfortable fit, very long battery life. Best over the ear headphones out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, James!

      Calling them the "best over the ear headphones out there" is a huge compliment! We are so glad to hear that the sound, comfort, and battery life are all exceeding your expectations. We designed the XM4s to be a reliable powerhouse for music lovers, and it’s wonderful to know they’ve earned a top spot in your book.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift from my spouse, and they are amazing. They cancel out any noise. When I am busy cleaning, I play music and when I speak the music automatically stops and the noise cancelling changes. I just need to tap on the right side of the headphones for the music to start again or wait until the outside noise stops and it will start again on its own. This is a great feature because my hands may be covered in cleaning materials, and I do not wish to touch my headphones but want my music to continue playing when I am done talking. The battery seems like it last forever and the headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,
      This is definitely a great gift from your spouse! We're delighted to hear your enjoyable experience with superb sound quality, noise canceling/Ambient sound mode, touch sensor controls, features, long battery life, and comfortable fit of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are comfy and sound nice, but i do wish they were louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahG,

      We are glad to hear that you are enjoying the comfort and sound quality of your WH-1000XM4 headphones! To address the volume, we recommend checking the Sony | Headphones Connect app to ensure the internal volume slider is turned up. Additionally, you can swipe up repeatedly on the right ear cup touch sensor to increase the headset's independent volume level.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy how comfortable and amazing the quality is! I've had them for a few months now, and they are my go to headphones. The battery lasts so long, too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lina!
      We are immensely pleased to hear that the WH-1000XM4 headphones have become your go-to pair and that you're finding the quality and comfort so amazing. Knowing that the long-lasting battery is serving you well is also wonderful.

      Beyond the features you mentioned, the WH-1000XM4s are also packed with cool tech like Speak-to-Chat, which pauses your music and lets in ambient sound when you start talking.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony MX4 Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. As expected, the noise cancellation is top notch. I don't think I've ever used anything better in that area. Battery life is really good too. I don't think I can kill these in a day even at max volume with noise cancellation on. Even if I can, they charge from 20% to 80% fast enough that I don't worry about battery life. I wouldn't complain if there was a little more volume at maximum with less distortion, but admittedly, I'm a person who has been around loud music from my teenage years and my hearing isn't the best these days, and I really like to turn up the volume sometimes. These will probably be fine for most people in the volume department when used with noise cancellation. I just like my headphones to have slightly more volume than I need while staying distortion free. Otherwise, great headphones, especially if you get them on a good sale. I'm not someone who would usually pay $400+ for headphones, but I'll take them at half price on sale for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Robb,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones and how great they are meeting your needs! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, this Headphones really are a game changer!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones. Love the sound on them. They don’t weight a lot. Battery life is good doesn’t go low so quick

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MariaF,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH1000XM4 headphones have become your favorite. It’s wonderful that you appreciate their sound quality, lightweight design, and reliable battery life. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Compare favorably to Airpods Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best wireless ANC around IMO. Lots of great features, sound & noice cancelling. Compares favorably, IMO to Airpods Max even if evenly priced, which of course they’re not (these are 50% less). These are very comfortable, much lighter on your head than Airpods Max which gave me a headache. Sound quality very similar. Noise cancelling very similar. Not as good ambient sound. Can connect to two devices simultaneously (i.e. TV & iPhone at same time) 30+ hours listening time vs 20 from Airpods Max. Includes aux cable & hard travel case. Airpods Max do not include aux cable & it’s case is flimsy & annoyingly required to keep headphones at low power state. Sony’s charge via USB C. Airpods Max do not, insisting on Lightning cable. I prefer Sony’s over Airpods Max & think they’re the best bluetooth noise cancelling headphones on the market today.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OJSilk,

      You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Wireless BOOM!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Just get them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Greatest noise cancelling headphones out there!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling and sound quality in the business that I have heard. I work in a noisy machine shop and this will kill the drone and angry screeching sounds of metal being cut. Helps me concentrate on my work and also tune out my sons video games or youtube at home. Very comfortable and battery life has been great. The EQ with the app along with adaptive listening settings gps tag your locations to dial in correct amount of ambient noise or full noise cancelling depending on how you register the location. For example at work I use full noise cancelling, walking, i set to wind reduction, home some ambient noise depending how loud my son is blasting youtube in the living room. Also has a feature that when you start talking it cuts noise cancelling while you can conversate with someone then it will resume music or movie after you stop talking for a bit or double tap right ear phone to resume play. Have to give a great big thanks to love of my life my wife who bought me these for our 15th anniversary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Omarski,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Outstanding Noise Cancellation with Superior Comfo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshS,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good product. I highly recommend!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone have good sound. The battery lasts whole time while I was on a 14hr flight. I watched two movies and listened to music while I slept. I recommend this product highly for anybody traveling long distance flights!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale for $200, great sound, great battery life, haven't used the mic yet but im sure its decent. Connectivity is great, no lagging behind games on my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HunterH,

      We're beyond pleased to hear that your Sony headphones are delivering great sound, impressive battery life, and seamless connectivity for your gaming experience. Thank you so much for your generous 5-star rating—it truly means a lot! The WH-1000XM4 is well-regarded for its industry-leading audio performance and long-lasting comfort, and it's wonderful to know these features stand out for you.

      Thank you for choosing Sony—wishing you an outstanding day!
      DiegoV. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones in their price point

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The Sony WH-1000XM4 wireless headphones are a top-of-the-line option for anyone looking for superior sound quality, comfort, and noise-canceling capabilities. With its advanced noise-canceling technology, these headphones are perfect for blocking out distractions in any environment. The battery life is exceptional, providing up to 30 hours of continuous playback, and the touch controls make it easy to manage your music and calls. The sleek design and comfortable fit make these headphones perfect for long listening sessions, and they're compatible with both Android and iOS devices. Overall, the Sony WH-1000XM4 are a must-have for audiophiles and anyone looking for the best wireless headphone experience."

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steelbook, Thank you for the amazing review! We're very happy to hear you're enjoying the excellent sound quality, comfortable fit, great noise cancellation, long-lasting battery life, and intuitive touch control functions of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Flagship for a reason

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaelan,

      Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling without Breaking the Bank

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello verymeticulous,
      Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort is okay, sound quality is amazing. A little pricey but there are constant sales on this unit. Decent battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GavinL,

      Thank you for choosing Sony!

      We’re excited to hear that you appreciate the amazing sound quality and decent battery life of the WH1000XM4 headphones. It’s great to know that the value offered through ongoing sales helps enhance your experience. Your thoughtful feedback about comfort and pricing is important to us as we strive to deliver products that enrich your audio journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid headphones. A definite buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They have pretty solid connectivity and the sound is phenomenal. Coming from AirPod pros, I don’t think it was a huge jump but still nice. They are comfortable but I’ve found wearing them for more than a few hours can make my head hurt eventually. I loved these so much I bought a pair for my sister as well. Bonus that these go on sale pretty often and are totally worth the money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamB,

      We are elated to hear that you think the Sony WH-1000XM4 headphones are great and that you loved them so much you bought a pair for your sister!

      We are thrilled that you find the sound phenomenal and the connectivity pretty solid. We appreciate you mentioning the excellent value of the headphones. We constantly strive for optimal design balance between sound isolation and comfort, and we're glad they are comfortable for long listening sessions.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US