Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
They’ll bring your music to life!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They bring tracks that I have listened to countless times to life and shine a light on details that I never noticed before. That may sound poetic lol but it’s true! They’re very comfortable, although my ears get a little warm while wearing them inside where there’s air conditioning. However, these are my first over-the-ear headphones and maybe that’s the way it is with all of them? Call quality is not very good so if that’s very important to you I would consider other options. The app interface and customizable settings are great, and so is the ability to connect to two devices simultaneously. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfie20, we're happy to hear that these headphones bring new life to your music. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about its call quality. Make sure to update the software to the latest version for optimum performance. Thanks for sharing your review.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, beautifully designed, comfortable, fits well, and I love how well it blocks out sounds around me when listening to my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vphomma, Thank you for this amazing review! We're glad you love the overall design, comfortable fit, and excellent noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
High quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseRevolve,
Thank you so much for your detailed and thoughtful review! We're so happy to hear that the Sony WH-1000XM4 headphones are exactly what you needed for air travel. It's great to know that the industry-leading ANC and rich sound quality are helping you relax, even at low volumes. We also appreciate you highlighting the exceptional battery life, which is a key feature we're proud of. Your feedback means a lot to us!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Gaming and music
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are much better than the ult wear if anyone is wondering, Ult wear’s are not good. I purchased both and returned the ults immediately and kept the xm4’s. for $200 or even $150 I can’t recommend the ult. Xm4’s are clean and clear in all areas and similar bass as the ult. The old sony xb900n are vastly better than the ult in everyway, new is not always better for the ULT. XM4’s for gaming it’s surprisingly very good. Clean bass and soundstage is good for closed back, some gsmes im finding myself hearing new sounds and shocked out good they are for gaming. As Someone who games with the audeze maxwell headphone ($300) the xm4 are better than maxwells when gaming wired to a controller. (Consoles) very impressed and on sale for $200 its a great buy. These will stay in the collection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xpiper343, Thank you for sharing your reviews on our Sony headphones. We're thrilled to hear that you enjoyed the XM4s! However, we're sorry to learn that the ULT headphones didn't meet your expectations. Your feedback is invaluable to us, and we appreciate you sharing it as it will help us enhance our products in the future. Enjoy your XM4 headphones and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great all-around option for gaming/work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jekka0412,
Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.
Thanks so much for the wonderful review and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Wonderful headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cparks, Awesome! We are so glad to hear that you are happy with the noise canceling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have probably the best noise canceling you’ll ever have. Great speaker quality they are amazing. I’ve had the previous generation and they’re all so just as great. Only thing I kinda don’t like is the sensor other than that it’s amazing I love. It’s also really comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzharS,
That's wonderful feedback! We are absolutely thrilled you are enjoying the amazing noise canceling, great speaker quality, and comfort of the WH-1000XM4s. We appreciate you being a loyal user across multiple generations! Regarding the wear sensor, you can manage or disable it easily through the Sony | Headphones Connect app under the "System" tab, which may enhance your experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Can't Travel Without
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio quality. Good battery life. Noise canceling eliminates everything but voices but reduces voice volume considerably. It it is so good at canceling everything else that I think this is intentional. There may be a setting that changes this. When music is playing you can only hear music. Headset is very comfortable. App is easy enough to use. I had it running with headphones in 5-10 minutes. Feature that detects when headset is removed and pauses playback is accurate. Touch panel controls on headset work well. Like using a smartphone, you just have to learn what motions do what.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Pure comfort and Amazing sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanDee,
Thank you for choosing Sony!
It brings us great joy to hear that the Sony WH-1000XM4 has elevated your listening experience with rich, balanced sound and exceptional comfort. Knowing they feel like a private concert and can be worn for hours means a lot to us. We're also glad the sale made it an even better experience for you. Thank you for sharing such kind words!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, AliciaE! We're delighted to hear that you find the WH-1000XM4 headphones comfortable and lightweight, especially compared to other models, and that you're enjoying their excellent battery life and noise control. Your satisfaction with both comfort and performance is exactly what we strive for in our headphones design. Enjoy your listening experience, and thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great for all day use!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elitechreviews, amazing! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphones for music lovers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding headphones. I upgraded to these from the WH1000XM2's, which were still going strong but the earpads were falling apart and I couldn't find replacements for them. Definite improvements over the XM2's - better comfort, better noise canceling, better battery life. Don't pay full price for these, when they go on sale, they *really* go on sale and you can get a significant discount. I chose these over the XM5's because of the fold-up design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjrash,
Thank you so much for sharing your experience so far with your WH-1000XM4! We are extremely pleased to hear you are enjoying the exceptional sound quality, amazing noise cancellation, and overall improvements of these headphones. The WH-1000XM4 is a great choice for an upgrade. We're also sorry to learn the earpads were falling apart. For earpads replacement, please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
The best ANC on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best active noise canceling on the market - just completely obliterates any kind of noise to a muffled whisper. The tuning is a very average V-shaped response, with a huge amount of bass, but surprisingly enough I don't entirely hate it here. The strong bass helps cancel out the low frequency rumbles of engines and cars on commutes, and hey - who doesn't like heavy bass now and again? The battery life is very good as well for prolonged use, and I could squeeze out 2 12 hour days with them before I felt even an inkling that I should recharge them. Still, price remains contentious in a world where headphones and audio tech in general is becoming increasingly more competitive. I bought them on sale and I feel that it was a reasonable tradeoff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTVO, Thank you for the amazing review! We're very happy to hear you like the industry-leading noise canceling feature, powerful bass, and excellent battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review!
We are delighted that you consider the WH-1000XM4 to be one of the best all-round noise-cancelling headphones available! We are thrilled to hear you appreciate the Top-tier ANC, very comfortable design, great sound, and excellent mic quality.
We also genuinely appreciate your constructive feedback regarding the design and sound signature. We understand the compact nature of a folding design is valued for travel convenience. Regarding the "safe" sound out of the box, we want to assure you that the Sony | Headphones Connect App offers a customizable Equalizer that allows you to easily adjust the bass, mids, and highs to your exact preference if you are looking for a different acoustic profile.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronG, We are delighted to hear that you've been revisiting your music and appreciating the enhanced quality that the WH-1000XM4 headphones provide. Having read your review regarding the comfort, if you wear the headphones for a long time, your ears may start hurting. Use the headphones while taking breaks periodically. Fortunately, our WH-1000XM4 feature a convenient slider that allows you to adjust the headband length for an optimal fit and comfortable listening experience. Please keep in mind that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Color Me Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydB,
That is an absolutely fantastic story! We are thrilled that the WH-1000XM4 headphones performed so well and made you a new Sony enthusiast. It's great to know that the immersive, balanced sound and the sound calibration features were a perfect fit for you, and we appreciate you recognizing their versatility for work. Welcome to the Sony family! Thanks for choosing Sony.
Best regards, Eliab