Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Amazing minus the ear pads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is amazing except for the padding. It is so soft that it pretty much compressed to nothing after about an hour of use. I could only wear them for about 20 minutes before they would start digging into my head becoming to painful to wear. So I unfortunately had to return them. I wish they came with a firmer ear pad or at least sold better pads as an option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, while we are glad that you like the headphones, we regret that the unit had to be returned because of its padding. We’ve also taken note of your feedback on the earpads. We take this matter very seriously into consideration of our products. Thank you for sharing your feedback. Sincerely, Erin
- Pros mentioned:Sound quality
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds, battery life is decent but not great
I would recommend this to a friendBrand response from SonyListens
Posted .Samsungsoundbar, Thanks for the feedback/review. We're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best Headphones in 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones in 2021. The Noise Cancellation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rambo,
We are glad you like the noise cancelation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Abecé
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goodddddddddddddddddddddddddddddddddddddddddddddddd
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuanCarlos,
Thank you for choosing Sony!
It's fantastic to know that you're enjoying your WH1000XM4 headphones! With their industry-leading noise cancellation, we're confident you’ll love how immersive your listening experience can be. We hope they continue to bring you great moments every day.
Best regards,
-Fred
- Pros mentioned:Sound quality
yes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing has such great noise canceling i can hear my own brain disappointed in me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi best,
We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Extremely comfortable, lives up to the hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise cancelling works so well it's almost creepy. Would buy this product again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikezinchico,
Awesome! We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Noise-Cancelling is amazing I love it and would recommend this to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rob24, Thank you for the 5-star rating! We are glad to hear that you love the Noise-canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his!! I wish I didn’t buy him this because now he can’t hear me, lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maivlaghawj, Great! We're glad that your son is enjoying his headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new features and the comfortable fit. My best headphones to date!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abajeng, Awesome! We're glad that you like the comfort and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony headphon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. I really liked it. It is high quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphone, That's great! We're very happy to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very Satisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also got, and use, Bose noise-cancelling headphones, and I can't tell the difference in sound quality, battery life, or ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilfried, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones nobody hears anything when i use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cars, We are glad that you like your new Sony headphones and their noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and simple noise canceling headset. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McDonough,
Awesome! We're glad that you are enjoying these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SONY Wireless Noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thew only problem is the charging cord. It is TOO SMALL, not long enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraT, thanks so much for the feedback!
We absolutely appreciate you bringing up the charging cable length. We understand that a short cord can definitely be inconvenient when you're trying to charge your WH-1000XM4s away from a power outlet. We take feedback like this seriously as we continuously look at ways to improve our products.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for studying or when you want quite time from outside noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinball,
Amazing! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones, strongly recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is excellent. The transparency mode via hand cupping is super cool.
I would recommend this to a friend Back for Seconds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second pair; the first is mine and this is a birthday present for our daughter. She loves everything about it. I researched the XM4 vs the XM5 and went with the 4 because there were plenty of features and she (and I) actually prefer the shape and headband to that of the 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanB, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Cons mentioned:Touch controls
as good as you can buy...I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Not a 5 star review because the touch controls on the ear suck, it's almost impossible to find the play/pause button or answer an incoming call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillbillyDeluxe,
We appreciate your review of the headphones. Your feedback about the touch sensor is greatly appreciated. It is recommended to use your index finger when using the touch sensor. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
Thanks again for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Don’t for me, big ears.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If only you don’t have large ears, noise cancelling is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravitej, We're glad that you like the noise canceling function. We're also sorry if the design doesn't suit your ear size. The WH1000XM4 has an adjustable headband to suit your wearing preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great choice.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fanatastic headphones I think these are better than the Bose at this point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Synjeen, Excellent! We are glad that you are enjoying your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin