Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Better than Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones probably the best in the market definitely better than Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
My First pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Love Them glad I took a chance with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeAngelo,
Amazing! You've made a great choice! We are extremely pleased to hear that you love your new Noise Canceling headphones WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Feature packed and great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Best feature would be that they connect to 2 devices and charge fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbalbu,
Great! Good to know that you like the amazing features of the headphones particularly the multipoint function and quick charge capability. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Good noise cancellation. Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds, great noise cancellation. I am having an issue with the speak to pause, it never seems to work right for me. Otherwise a decent set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nycevan, we're glad that you like the noise canceling function and its sound quality. We appreciate your feedback about the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. Due to ambient noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. In this case, try speaking longer and with a louder voice. In some cases, the Speak-to-Chat mode may not activate even when speaking longer and with a louder voice in extremely noisy environments such as in an airplane.
You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
~Ralph
- Pros mentioned:Sound quality
Not bad but has some issues w app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good sounding headphones but the app isn't the best and connecting between two devices although advertised isn't very smooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SwagMastah,
Thanks for sharing your review and experience with the WH1000XM4. Help guides and manuals are available on our support website. You may also find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://helpguide.sony.net/mdr/hpc/v1/en/index.html
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Patron
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are everything they said they would be,, great headphones..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Awesome! We are glad you like the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Delivered on time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, RaynaJ! We're thrilled to hear that you're enjoying your WH-1000XM4 headphones and that they were delivered on time. It's great to know you feel they're a great value—we appreciate you choosing Sony and taking the time to share your experience. If you have any questions or need support in the future, we're always here to help.
Thanks again for your support and choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Blocks the engine sound of my side by side at 25+ mph. No issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
I just love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing product I really feel like I’m in my NARNIA world when I use it…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElisabeteM,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the WH-1000XM4 and feeling like you’re in your own Narnia world. Our goal is to provide an immersive listening experience and it’s fantastic to know we’re achieving that for you.
Thanks for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Comfort
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not an overear headphones kinda guy so it was really hard for me to use these but I have grown to like them more and more each day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leano, We really love to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones, WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great! Calls are clear. And noise cancellation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brock, We are thrilled that you like most of the features of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones that I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pike, Thank you for the awesome review! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blocks out outside noise extremely well. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brett, We're thrilled to hear you're satisfied with your purchase! Good to know you're enjoying the noise canceling feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
What you expect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what you would expect from 350 USD Headphones, they are just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanSch,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Wow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best headphones in the market. I can’t stop using it, 100% recommened.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josee13,
Awesome! We're happy to hear that you can't get enough of these amazing headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device I use it for everything and battery last a very long time!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidG,
That's nice to hear! We're glad that you appreciate our Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones, especially the battery life. You can enjoy listening to your favorite music for long period of time without any distractions. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
Finally Blue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? These have great sound and are good for winter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC, thanks for commenting!
We are so happy to hear that you are satisfied with the incredible sound quality and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Nomo Noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Noise cancelling is excellent as are built in suto-controls. I would prefer a bit less bass and more treble for my preference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapaUser,
We're glad that you are enjoying the amazing features of the headphones like the noise canceling function. Using the equalizer function of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, very happy and satisfied with my ourchade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappySoubd, Awesome! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Close but no cigar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am crazy about headphones! I have a few dozen that I have collected over the past 30 years. These xm4’s are solid performers with great bass and sound cancellation. But to me, phone / Zoom calls were a little thin sounding. And the sound quality was very muddy in the mids and highs. And a very narrow sound stage. To me the sound signature is better on the Sennheisers. Not worth 350$ iMHO. 199$ Would be closer to the value. Many may disagree and that’s okay!
No, I would not recommend this to a friend