Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Best Wireless Headphones On The market... Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect save for the motion controls which need some tweaking to function more accurately but I keep my phone in my hand 95% of the time when listening to music so I prefer to control the music directly from there anyway, which is why it's not much of a deal-breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSabio, we appreciate your review of the headphones. Your feedback about the touch control is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
We hope you continue to have a great experience with the WH1000XM4 headphones. Thanks for choosing Sony.
~Ralph
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT headphones, but couldn't connect to my T.V, which was Abit disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ETTHEALIEN, we're glad you like our product. We're sorry to hear that you have an issue connecting your new headphones with your TV. This unit requires the A2DP Bluetooth profile for Bluetooth audio. We recommend checking the specifications of your TV if it supports the same profile to connect the headphones with it.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great Pair of Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I especially love being able to connect to two different devices at once. It sometimes has issues with auto-detecting which device is active, but for the most part it’s not a problem. Which is a huge deal given that I use Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
We're glad that you like the multipoint function of the headphones. Your feedback is also greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love the headphones. Hate the cost. Still bought!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but extreme cost. I preferred this over Bose at the end of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrs7, we're glad you love the quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Gc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise-cancelling. Great product, great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaG, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price. Great quality and easy to connect and carry with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cdcmorgans,
We're glad that you like the design and user-friendly connectivity of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy headphones. Works great and easy fit. I really like it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, RoLove! We're glad you are happy with your Sony headphones. Enjoy and thanks for choosing Sony. -Craig
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I used mine for over two years. I bought a pair for my son. He likes it. He always wears them everywhere he goes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IhorF,
Thank you for the 5-star rating! That's very sweet of you on getting your son a new pair of headphones. Nice to know that he is enjoying the WH1000XM4 headphones. Thanks for an awesome feedback and for choosing Sony! - Kris
Wonderful Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the perfect addition to my household. I have two small children who are very noisy around the house. I am able to concentrate while working from home in meetings or listening to music to wind down after a busy day. They are clear and the sound is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Not the best for watching TV with headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have excellent sound quality. Since I bought these to mainly use with my tv. There is some obvious sound time lag at times. This definitely gets annoying. So for thr price paid they are not the best quality. Average at best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EasyE,
We're glad that you like the sound quality of the headphones. We regret to hear that you're experiencing lag issues when using the headphones with your TV. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Thanks for sharing your review and for choosing Sony.
~Ralph
Awesome headphones but one main issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same pair of headphones which my wife gifted me last year 2023, and I loved them. However, they suddenly stopped charging, despite trying multiple chargers they just wouldn’t charge. Since I loved them so much I went a head and purchased a replacement pair, but they also stopped charging after a few days of use. It's disappointing, especially considering the high price point, and I've found that several others have experienced the same issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! We would like to ensure that you are taken care of when it comes to the issues that you are having with the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great headphones and they’re blue too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for dark blue headphones for a long time. I saw this headphones a couple of months ago but didn’t get them at the time. I saw where they were now available in blue and I just had to get them. Totally not disappointed in my purchase. These are great headphones
I would recommend this to a friend- Pros mentioned:Sound quality
Not good for windows
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cons. Not good for windows at least for me and this was enough for me to return after all the efforts to keep it. Not easy on my head. I would feel the pain if I wear for long time. Pros Good sound quality Best active noise cancellation But still I could not use for long time due to it's drawbacks, may be mine was a bad one. I am not sure
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek,
We're glad that you like the sound quality and noise canceling function of the WH1000XM4. It's unfortunate that you had to return the headphones because of Windows issues and their comfort. We hope you have updated the software of the headphones (via the Sony Headphones Connect app) which fixes that issue when connecting with a Windows computer. It also improves the overall performance of the headphones. The WH1000XM4 also features an adjustable headband to achieve the best fit and comfort.
Your feedback is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your next purchase.
-Ralph
- Pros mentioned:Sound quality
Very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good and Noise cancellation work very good in loud environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buck, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound proof!!! Better than Apple or beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalV, Awesome! Sounds like you've found a winner with the Sony WH-1000XM4! Excellent noise cancellation really sets them apart, especially when compared to other brands. Thanks for sharing your amazing experience and for choosing Sony! -Jess
- Pros mentioned:Sound quality
best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy and superior sound quality. ambient noise control is such a cool feature. Love the sleek low profile design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momo, We're very grateful for this positive feedback! We're thrilled you like the comfortable fit, incredible sound quality, ambient sound mode, and sleek low profile design of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not as noice cancelling as I wanted them to be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but for the price, I wish they had been more noise canceling then they were. Tested them on a 5hr flight and I could hear a baby crying at the back of the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that it did not meet all of your expectations. If you feel like the noise canceling of the headphones is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Nice for gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation and build quality is great. Little heavy on the low sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel, We're pleased to hear that you like the excellent noise cancelling feature and build quality of the unit. Glad to know that it is helping you stay fit in the gym. Your feedback is greatly appreciated. Be sure to download the Sony Headphones Connect app. The app enables customization of sound quality and an equalizer (bass levels) which can be customized to fine-tune your music to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried numerous Headphones…the Sony are pretty good, but they’re not Bose or Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillites1,
We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but no better than my Bose Quiet Comfort headphones. I ended up returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raynist,
We regret to hear that you had to return the headphones because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph