Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 12565620
Customer reviews
Rating 4.7 out of 5 stars with 12617 reviews
(12,617 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great to Use During Air Travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyO,
We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Truth Be Known...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nivram2324,
You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Rated 4 out of 5 stars
99% perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I absolutely love these headphones. I have the wf-1000XM5 earbuds which I love, but they aren't super comfortable so I bought these. The earbuds have slightly better quality in the sound and noise cancellation but that's understandable since these are only over the ears. These are super comfortable, I can wear them for hours and even sleep with them on. The only issue I have with these is that they don't fit super tight so sometimes they fall off if I move around too much, so if you plan on using these for the gym and you have a small head like me they probably won't work well.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great design, even better sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones when there was a little sale going on but I have to say it's well worth the full price. The mark 4's not only look great but they sound amazing. I can put these on, use the noise cancelling, and listen to my music with no distractions, even when sitting next to someone in the car playing their own music over the speakers and singing as well. I'm glad I made this purchase. On the flip side, there are two minor issues I've run into since using these. One, the touch controls are a little bit unresponsive at times. For instance, double tapping to pause sometimes takes a few tries to work. Moreover, the touch controls are only available on the right side of the headphones. Though this is fine I suppose in most instances. Two, the battery percentage is perhaps inaccurate? When I first got these, they came supposedly at 100% battery because that's what the headphones said when I pressed the power button. However, it kept saying that for a while, until all of a sudden it dropped to 40%. There was no gradual battery drainage i.e. 100% > 75% > 50% > 25%. I haven't been using them for very long so I'll have to see if this can be fixed or not. Aside from these very minor problems I've encountered, these headphones are an amazing product and I'm excited to keep using them, especially when taking flights.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ravioli, Thank you for the 5-star rating! We're very happy to hear you like the amazing sound quality and industry-leading noise cancellation of these headphones. And we're sorry to hear about the touch control issue and battery percentage issue that you're having.
If the touch sensor control panel does not respond correctly, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
And if the battery percentage is inaccurate, please make sure that the firmware is up to date. Also, try to perform a factory reset and reconnect the headphones to your device. For factory reset procedure, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones I own!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love loveeeee this headphones. Really comfortable and I use them everyday for school and at home. Noise cancellation is really good and the quality of the sound is just perfect!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kelly,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH1000XM4 headphones and enjoy using them daily for both school and home. It’s wonderful to know the comfort, noise cancellation, and sound quality are enhancing your everyday experiences. Your enthusiasm truly motivates us to keep delivering exceptional products. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Like No Other
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are arguably the best audio I have ever experienced from a pair. The bass thumps without being overbearing. The clarity is exceptional, and the detail is outstanding. The headphones also remain comfortable to wear over extended periods of time. I do wish they were water resistant. These rival Sony's latest model, which I also have, if you want to save some cash.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSherry, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Last and Best Headphone Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True sound at its' best ALL of the time! They also cancel sound completely when you want no sound at all. They are lightweight and comfortable you will fall asleep with them on & its ok superb design allows for it. These are it for me.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyR,
Thank you for your purchase and we are truly happy that you are pleased with the audio quality, noise canceling capability, lightweight design and comfortability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great option for the over-ear headphones adverse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley,
You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.
We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 4 out of 5 stars
Amazing but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nearly perfect headphones. Extremely lightweight and good build with quality material. Airpod max might be metal and feel sturdy but they are heavier and create neck strain. The only thing missing from these are replaceable ear pads like the airpods. Considering they wear a lot it would be nice to replace them after a couple of years. Also sell fabric ones because leather is great only for a while and they do make your ears sweat and damp. That is my only gripe, they sound great, amazing anc, very compact, software updates get rid of bugs, very comfy, and they are arguably the best headphones out there. Factor in the price and this has to be the most underrated deal rn
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Use them on the daily.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cans are comfortable for long stretches, the adjustable noise cancelling makes people talking only a couple feet away complete disappear even without any music playing, ridiculously long battery life and holds a charge for weeks without any parasitic loss. You do need the app to get the most out of them, but well worth the money especially since they’re less expensive than Bose and Apple.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Sony WH-1000XM4 vs Avantree, Aria ME
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony WH-1000XM4. I would suggest them are worth the money. I work indoors in a very noisy factory. Desk Job. I do wear Glasses. I had the original Sony Noise Canceling Headphones for 3 Years or more. Bought the M4 for better mic for internet meetings and calls. A little better. Likes 1. Works with my workstation ( Laptop ) fast response low lag. 2. They stop Video and Music when taken off. 3. Comfortable to me. 4. Long Battery life. 5. Sound quality is very great. 6. Mics are okay for internet calls. 7. Noise Canceling. Is great. There are times I take them off and are surprised how noisy it is around me. Dis-likes. 1. App with phone. When I get an internet call my Phone and Workstation are connected the phone wants to grab first. I want the Workstation to have priority. Messed up some calls have to disconnect the Phone Bluetooth to reduce this problem. Sometimes have to do a full PC reboot. 2. No Boom Mic. 3. Mics are not good in noisy areas. Pick up a lot of background noise. 4. Hate the Google Assistant and Alexa. Should be removed. 5. App Location tracking. Phone override. Should be able to turnoff in app. 6. Speak to Chat. Glad it can be turned off with App. 7. Deeper cups. Ears touch hard plastic. Places for major improvements 1. Boom Mic!!!!! Removable would be nice. 2. Charging stand. One you can set on and charges when not in use. 3. Remove Assistant. 4. Deeper Cups or two different foams soft density outside and medium density inside. 5. More control with headphones through App. 6. Changes stay when not connected to Phone. 7. PC App to control headphones. I have the Avantree, Aria ME Headphones. Side by side with my Sony. I really like the Boom Mic. I DO NOT have to repeat myself as much. Because less background noise is coming through. I really like the charging stand. Very convenient. Sound on the Avantree is low, there is a lag, good for call or long meetings where you are the prime speaker. Thank you Eron
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eron,
Thanks for sharing your in-depth review of the WH1000XM4. We're glad to hear those great features that you are enjoying. Your feedback is also greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 4 out of 5 stars
Great headphones but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me first say that these headphones are super nice. They are great quality and super lightweight and comfortable. The sound quality and the compatibility with the app is also great. However, I did unfortunately have to return them. I have really sensitive ears and the noise cancellation would start to cause immediate ear pain. I tried changing the settings and the noise cancellation still caused pain to my sensitive ears. I do still recommend these even though they didn’t work out for me personally. But if you do have sensitive ears you may want to try out the noise cancellation in store before you purchase to make sure you don’t have the same issue I did.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi morgan,
We're glad that you like the sound quality, weight, and app support of the headphones. It's unfortunate that you had to return the headphones because of their comfort. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t sure what to expect from these because some of the reviews were mixed but honestly I’ve never been so happy with a purchase. As a fearful flyer these were a godsend on my last flight and the sound quality is awesome. I love that you have an option to plug them in and be connected wirelessly. They are super comfortable and the battery lasts forever. Highly recommend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olive,
You made the right choice! We're glad that you like the sound quality, wired or wireless connectivity, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Believe the hype: these are superb.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For once, a product actually lives up to the hype surrounding it. This may be the most celebrated set of headphones produced in the last 20 years. That praise is deserved. By now, these cans are regularly on sale, so don't pay full price ($350). Easily the best-sounding headphones I've owned, with exceptional battery life (I regularly get 30 hours of playback on moderate volume and Bluetooth before needing a recharge). Great carrying case, too. There are some recordings in my collection that I can honestly say I never really heard before until I listened to them with these Sony XM4s. Be sure to download the accompanying app onto your smart phone to get full use of all the features. I don' want to go overboard with praise, but the simple truth is this headphone set is the best investment I have made in audio equipment in the last 20 years. They're just that good.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jefe, Thank for you sharing your experience with your brand new Sony wireless noise canceling headphones. We are thrilled to know that your WH-1000XM4 headpones are the best investment you have made in audio equipment in the last 20 years. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature works great; it effectively drowns out ambient noise, making them perfect for travel or noisy environments. They are incredibly comfortable for long listening sessions, and the battery life is excellent, lasting days without needing a recharge.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and excellent battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and long battery, comfortable to wear for long periods
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel, thanks for these five-stars! We are very glad to hear you're enjoying the WH1000XM4's exceptional sound quality and their long-lasting battery life. We appreciate that you've mentioned their comfortable design as well! Thanks for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, love the battery life! I love music and love extremely loud bass and this does well! Quality is very much its price and love the smooth velvet feel. Noise canceling is amazing. Audio does not break or glitch when far from primary device either.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolL,
That's nice! We're glad that you like the audio quality, connectivity and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Smartest Sony Gadget
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg what a master piece these headphones are. Very comfortable you feel as you if you are not wearing them, very light in weight. Sound quality is exceptional. Noise cancellation performance is excellent. I almost wear this 8hr a day when I work and it’s easy when you are in meetings, and when you are off meetings it’s blocks the background noise and gives an additional level of comfort to your ears and you’ll not be distracted easily.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
These are perfect!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable and very quiet! Perfect for studying.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraD,
We are truly heartened to learn that your WH-1000XM4 headphones have become the perfect companion for your study sessions. We designed our Dual Noise Sensor technology specifically to silence the distractions of the outside world, and knowing that the comfortable, lightweight fit allows you to stay focused for as long as you need is exactly what we aim for.
Thank you for choosing Sony!
Best regards,
Dominick
















