Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best, it is a 10/10 for me sis. However in the highest setting you will get like outdoor noise hearing so there’s that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle44, Thanks for the feedback. We're glad you are enjoying your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
sony wh-1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lots of settings but doesn't give great sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer,
We appreciate your 4-star feedback on the Sony WH-1000XM4 headphones and understand your thoughts on sound quality despite the settings. The XM4s are designed for a balanced audio experience with top-tier noise cancellation. We highly recommend exploring the Equalizer settings in the Sony | Sound Connect app; a few adjustments often significantly enhance the sound to your personal preference. Thanks for your honest review!
Thanks for choosing Sony, have a nice day!
DiegoV
Best headset ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for the gym, to run, take them to school, and just for anything really! Best purchase ever! I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio,
Thank you for the 5-star rating and we're happy to hear that you love your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
I love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I had the Aipod Pro Max and they were great but too heavy and uncomfortable for me. These are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaC, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Peace and quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Does exactly what I was looking for them to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi case, Awesome! We're thrilled to hear you're enjoying your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones works real wall on a plane. Very clear even at very low volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphones, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Top quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my daughter. It’s top quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinD,
Thank you for the 5-star rating! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony and have a nice day!
-David
Stop Procrastinating On When You’re Gonna Buy Them
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] 10/10 If You Keep Window Shopping These Headphones You’ll Never Understand How Amazing It Feels To Own And Have These As EveryDay Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrellC, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Awesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and sound are great but they seem to turn off for no reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaguares,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones turn off randomly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Sincerely,
-Ralph
Sony Social Support
Perfect Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She has not stopped talking about how much she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AF57, thanks for choosing and purchasing our product. We're glad she loves our product. Thanks for choosing Sony. ~Earl
Careful with Bestbuy Marketpalce
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BESTBUY MARKETPLACE. At least electronics. I bought an iphone 16 Pro "Best buy Refurbished" and the product was defective the day I received it. Best buy will take no responsibility on any product third by a sold party. Stay away from electronics on their marketplace, they do not seem to do the right due diligence on their vendors.
No, I would not recommend this to a friendSolid option
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] One of the nest pairs of over the eae headphones on the market right now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atlas, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
Headphone Reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and support has been positive. Our Best Buy store is there to answer questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it , you dont need to spent 300 or 400 $ on latest one this one works just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Galan,
Great! We're glad that your son is enjoying these amazing headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Pairing is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend for mac users. Sound and mic were great, pairing is slow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bakku, While we're glad you like the sound and mic quality of your new headphones, we regret to hear you're having a slow pairing procedure with a mac. To resolve this issue, please make sure that the firmware version of the headphones and your mac are all up to date. You can also initialize the headphones and pair them again. To initialize the unit, please follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Sound quality
Bob
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones and would recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobd,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought another one I gave my old one to my brother he like it too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Speak to chat is annoying
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's comfortable and it fits well. The quality of the materials are really good. The only thing that I hate about this headphones are the speak to chat feature. It does not make sense to me. It's very sensible and it gets really annoying. I have it disabled on my phone so I don't run into interruptions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UncleBen, Thank you for the feedback on your experience with your WH1000XM4. We're glad to hear you like the comfortable fit and quality materials of your new headphones. We appreciate your feedback about the Speak to chat feature. You can turn off this feature by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”.
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.
REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thanks for choosing Sony! -Sam
Insanely Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best. I’ve owned Bose QC 35 I and II , most recently the 700’s. Long story short, I returned my 700’s (second pair I own since the other ones were stolen). Only short coming are still the mikes for phone calls but not by a lot. Huge improvement since M3’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elmeromero89, good to know that choosing these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Your feedback about its call quality if greatly appreciated. Thanks for choosing Sony.
~Ralph
A great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair for myself and a pair for my partner as a gift. He loves them. He is a heavy traveler and they hold up to heavy usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marissa,
Thank you for your purchase and we're happy to hear that you and your partner love the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco