Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for me. I love them but my husband likes them more because when I am watching tv he can’t here it. So he gets to hear his own tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy09, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
A Really good Pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not out of the box ready. The Bluetooth connectivity can be quite fussy. It’s not as seamless as AirPods for example, but once you customize them in the app they’re a great every day pair of headphones. Serviceable for anyone whom is not an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeC, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good for some, fitment may be issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is impressive, but fit issue meant I couldn’t comfortably wear these headphones for extended hours. Unfortunate, so I had to return them. Issue is the pain they cause on the top of my head no matter how loose I made the band. I would have to constantly adjust the placement of the top band and it lead to not enjoying my experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mpayne2k, While we are glad to hear that you are happy with the sound quality of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. Adjusting the headphone sliders can help with the fit. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not as loud as I wish, but the noise cancellation is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC2019, thank you so much for your positive feedback. We are so happy to hear you are satisfied with the incredible sound quality and superb noise-canceling functions of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Headphones heats up with continuous usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and mic got better. However heating issue is still there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usha, we're glad that you like the sound quality and mic function of the headphones. Your feedback about the heat is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Great Sounds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good amazing sound but really geared towards an android user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayzeact, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
they are worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these I was going back and forth with these and apple AirPods Max. I happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherO,
Excellent choice! We're glad that your investment with your WH1000XM4 headphones is worth it. Thanks for purchasing Sony! - Kris
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! They are worth saving up for in my opinion compared to getting a cheaper model. The app allows you to customize it to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wrongitem, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good noise canceling tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling. One of the better ones that I have used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Glad to hear that you are happy with the noise cancelling and overall performance of your new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Superb Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during Black Friday for around $229, and chose this instead of the XM5's due to the $100+ price difference. This headphones fold as well as compared to the XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 256MicroSD, Awesome purchase! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Bc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound if its played on 360, other than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony wireless xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cans! Noise canceling is a little to good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carpenterpope, Fantastic! We're very happy to hear you like industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones. Easy to use and have excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viii,
Great! Good to know that you like the noise canceling function and had an easy time using the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
SONY HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for my daughter, she wanted one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB74TX, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sony- Silver Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this as a gift for my teenage son. My son loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ellen, great! We're glad your son loves his new headphones! Thanks for choosing Sony! ~Earl
President
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Daughter LOVES them! Best purchase Ever Its always hard to surprise her because her birthday is after Christmas but, this was truly the best gift of the season Shawna
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnaP, This is a great Birthday gift idea! We're very happy to hear that your daughter lovees her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Get it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects well feels good on ears and it makes my ears feel so wiggly diggly
I would recommend this to a friendGreat all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really does everything you need it to do but to be honest it kind of a little boring. The designs boring, the sound profile is boring, the app is boring
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKC20, Thank you for the feedback on your experience with your Sony WH1000XM4. We're very happy to hear you like the all-around features and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones. It has all the modern features that I can think. The only downside to me is that, it looks a bit bulky once you wear them especially compared to its biggest rival the boss qc 45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, We're glad that you like the features of your new headphones. We're sorry if it looks a bit bulky. We appreciate your feedback and rest assured the design won't affect the headphones performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Comfy, i have a big head and there’s always problems when buying over head headphones. These are perfect. Dont hesitate; theyre worth the hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bishop, Awesome! Good to know that these headphones fit perfectly on your head and you find it very comfortable to wear. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam