Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, comfortable headphones, Ideal for long travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spidy, The WH-1000XM4 is indeed perfect for long travel. We're also glad that you like the comfort. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Bye Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these new headphones! Unfortunately I will no longer shop with Bestbuy due to the racial discrimination. So unfortunate
I would recommend this to a friendSound elimating headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas present for my son so we haven’t used them yet. But I’m sure it’s great as our last set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, They are indeed the best present this holiday season. Surely your son would love them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
VERY GOOD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good. I am so happy with it. It is the first one that I bought from Sony and definitely I recommended it. I preferred this instead of the WH1000XM5;for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sarr,
Great! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones. Sound great and connectivity is never an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoD, Awesome! We're glad you like the great sound quality, excellent connectivity and noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
So good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love when a product is exactly as advertised. Highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deej, we're glad you like our product! Thanks for choosing Sony! ~Earl
Not worth the money in upgrades over the 1000XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these as a replacement for the WH-1000X3. (Thank you geek squad protection plan!) Not much difference in sound quality, extra bluetooth pairing to second device is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
We're glad that you like the multipoint function of the headphones. Your feedback about the sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs.
We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Returned due to annoying app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have pretty good quality. However, the app is confusing to use, and was annoying to keep headphones on the noise-canceling setting because it would automatically sense your motion and turn it on ambient mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancescaV,
Thank you for the review and we do apologize for the inconvenience. To turn off the Ambient Sound Mode. Press the CUSTOM button repeatedly until the Ambient Sound Mode is turned off. Each time the button is pressed, the function switches as follows and is announced by the voice guidance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 800 series upgraded to the 1000 model has some good features I like the auto pause when you talk or when you pull off your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuy, Thank you for upgrading to your new Sony WH1000XM4! We're very pleased to hear you like the speak-to-chat function of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Average premium built!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Premium design but has issues connecting to multiple device. Every time you have disconnect form device#1 and then connect to device #2. It doesn't switch between device 1 to 2 automaically. I still love my Bose QC series better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arun, while we are glad to hear that you are happy with the premium design of your WH1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations when it comes to the multi-point connection feature. Please check our related article and help guide links on how to use the multipoint connection feature of the WH-1000XM4.
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752784.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Regards,
Carl
sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones hands down, very easy to use and have lasted me 2 years
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaik, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned after using it for about 2 years now. It's good to know these are perfect for your lifestyle and you love the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! We hope you continue to enjoy your WH-1000XM4. Regards, Jess
You will be blown away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you'll ever buy. It can connect to two devices at the same time so I can connect my iPad and iPhone at the same time which is really convenient. Buy these over anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Great! We're glad that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my everyday headphones. It’s so light, convenient, and such a good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyT, we're glad you like our product. Thanks for choosing Sony! ~Earl
Connects Two Devices Simultaneously
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It can connect to two devices simultaneously, which is the best thing about XM4. If I am listening music on my PC and suddenly my phone rings, I can pick up my call and it will automatically switch to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojito, That's great! Good to hear that you are happy with your purchase. Yes! WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great pair of headphones! Noise cancellation isn’t the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamirG, we're glad you like your new headphones. We appreciate your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, you may check this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Awesome headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of using the Sony headphone I end up buying two more headphones. One for my wife and my older son
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlsonN,
Wow! Thank you very much for trusting our products and we are very happy that you are pleased with the quality of our headphone. Your wife and your son will surely love their headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume could go a bit higher, but sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Listener,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the volume function is greatly appreciated. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a Black Friday deal but the newer version, the WH-1000XM5, have recent come on the market and that has lowered the price of the XM4's. They are still a top tier noise cancelling headphone. Until the XM5's came out, they were considered by many the best on the market. At the new cheaper price you can not beat the XM4's for quality and function. I love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyN, Thank you for giving the WH-1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great audio, so so microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, best headphones I’ve ever had in that regard and no problems ever. Unfortunately, the microphone array leaves quite a bit to be desired. Constantly cuts out and everyone tells me the volume fluctuates constantly and with extreme variation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AWIW,
Thanks for the feedback and we do apologize for the inconvenience. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00240553?cpint=spt-mdr_triage_00204483_microphone
Hope this helps!
David
Quality equal and greater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same features as the previous MX3’s. The multi device support was a mischievous needed upgrade. Easy buy. Got it of best buy on pre order. Arrived on 19th August. Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abiram, we're glad that you like the upgraded Multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph