Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
Hands free lifestyle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always struggling to find a headset that for my life style. Till I found this one and now Im wondering where has this been!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganE, You've made an excellent choice! We're very happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Goated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goated my ears love them music is fire wish noise cancelling was stronger tho and they were a bit smaller
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelF,
Awesome! Thank you so much for your feedback and we're happy that you love the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Cons mentioned:Volume
Good value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for the value. Volume wasn’t loud enough for me.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones with long battery life and excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego01,
Great! We're thrilled that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
idk about this one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I’m being honest, I heard these were the best headphones out there. Maybe I just got a bad set, but when they switched to noise canceling, you hear a bunch of swishing sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KAMI,
We're very sorry to hear you're experiencing swishing sounds with the noise canceling on your WH-1000XM4 headphones. That is certainly not the experience we want for you, and we understand your frustration.
The first step to resolve this is to use the NC Optimizer function in the Sony Headphones Connect app, which calibrates the noise canceling for your specific fit and environment. Also, please check that the Adaptive Sound Control is turned off in the app, as this can sometimes cause intermittent sounds.
If the issue continues, it may be a hardware-related concern, and our support team can help you with a more in-depth diagnosis. You can contact them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite literally the best!! They have so many cool stuff about them and I'd definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, MarthaH! We're glad that you are happy with your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sounds good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Sounds really really good. So good. The sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crunchy,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, as usual Sony proved it again. I fee bit heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vijay,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its weight is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
New favorite pair of wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Purchased for long trips. Easy to use touch interface and setup, even without the app, which I understand that gives you access to additional features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITDept, Thank you for the 5-star rating! We're glad you love the ease of use and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Pretty upset
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these back in June of 2023. They were amazing. The noise canceling was awesome. The sound was awesome. Just about every feature was great. Then in March, a mere 8 or so months later, they stopped charging. I tried looking up a fix to this issue and it seems that this is a pretty common occurance. Not what I expected out of a $300 pair of headphones. I'm pretty upset as I likely now have to send them in to be repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jluc1130,
While we are happy that you are amazed by the audio quality and noise canceling capability of our XM4, we're sorry to hear that it suddenly stopped charging. This is not the news we want to hear from our customer. Please allow us to help and turn this to a better experience.
Please check these helpful links.
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Quality!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo good I had to get a pair for myself after purchasing a set for my wife. Sony never disappoints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilioH, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! Thank you for the 5-star rating and for choosing Sony! -Carl
Head phone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this headphone and its also reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MESE44,
Thank you so much for the 5-star rating! We're extremely glad that your daughter loves her WH1000XM4 headphones. Thanks for choosing Sony! - Kris
GREAT!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from XM3s. The bass isnt as hard hitting as the CM3s but the soundstage is better. Co-sign on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abstrakt,
Thank you so much for the 5-star rating! We're glad you like your WH1000XM4 headphones. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and very nice design. The noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Would buy again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my dog eat mine and I needed a new one. Will buy again I guess.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Schuck,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We regret to hear about what happened to the headset. We hope you'll have a better experience with your new WH1000XM4. headphones. Thank you for choosing Sony!
-Ralph
Awesome product by sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is awesome but I didn’t get my price Match for best buys online price. Not cool, The headphones themselves are just what I thought they would be. Online reviews are on point!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applehead! Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever purchased. I had the apple air pod max and they were great but too heavy and hard to workout in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadP,
Great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Everything I ever wanted in over ear headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, greeat fit, supreme noise cancellation, I LOVE these things!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beetz, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these headphones so far. Great color and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dan5,
Great! We're glad that you like the color and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones! Really allows you to enjoy everyday music because of the Hifi-Res! Only think I didn't like that much is the quality of the materials used to make the headphones. I feel that it is easy to break! Also had an issue with noise canceling 8 months in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cjsanchez408,
We're glad that you like the sound quality of the headphones. We appreciate your review about the design of the headphones. It's unfortunate that you experienced an issue with the noise canceling function. Help guides and manuals are available on our support website. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/results?query=noise+canceling
If you continue to experience the issue or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support