Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
Great to take on loud planes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wurz, Thank you for this detailed review of the WH-1000XM4! Good to know you're enjoying the overall features and improvements of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally love my Sony headphones, even with an iPhone. The noise cancellation is pretty good and the music sounds amazing! Never regretted this and have had them for a year. Oh and the battery lasts forever! I have barely charged it since I got it but it is still going strong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ,
Amazing! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Controls sensitivity a concern but not enough to change rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're truly heartened to learn that you're enjoying your Sony headphones—thank you so much for sharing your generous 5-star rating! It's fantastic to know the sound quality and battery life are delivering such a rewarding experience for you. We appreciate your honest note about the controls’ sensitivity, and value your feedback as it helps us continue to refine every detail.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound so good and are very comfortable. Light and portable but this also makes them feel a little fragile sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusM!
We are really happy to hear how much you're enjoying your WH-1000XM4 headphones! We appreciate you sharing your thoughts. It's great to know that you're so pleased with the sound and comfort.
We worked hard on making them lightweight and comfortable for all-day use, with great sound and industry-leading noise cancellation, so it's awesome to know that's making a difference for you. We'll definitely take your feedback about them feeling a little fragile into consideration.
Thank you for choosing Sony!
Best regards,
Estefany
Great sound quality, sometimes laggy though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these are great, and so is the battey life. Only issue I have is that with short form content sometimes audio lags behind when videos start, after a couple of seconds it catches up though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradenE,
We're pleased to learn that your Sony headphones have impressed you with their great sound quality and long battery life—thank you for your 4-star rating! The WH1000XM4’s combination of high-fidelity audio and all-day power is certainly a standout. Sorry for any inconvenience with the brief audio lag when watching short form videos—this can sometimes be related to device connectivity or Bluetooth codec settings. If possible, try updating your headphone firmware and reconnecting them to your device, you can check the information and instructions in the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html?search=software.
Thank you for choosing Sony—hope you have a fantastic day!
DiegoV.
Midnight Blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound quality and excellent noise cancelling. Battery life great. Very comfortable and adjustable. Nice blue color. Handy case with all the extras you will need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We are so glad to hear that you are happy with the overall performance of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones, worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Light weight. I use them for watching TV on my Google TV and they work and sound great. Excellent dynamics and fantastic battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kimh, That's awesome! We are glad that you are having a great time using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Almost perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may be the perfect headphones for you, they are almost perfect for me. I am coming from a wired pair of sennheiser headphones that cost over 4 times the price of these, and surprisingly these headphones exceeded my expectations in both sound quality and build quality. Here’s My small list of things I think you should consider 1.) The fit. I’d recommend trying them on In store before purchasing, for me the ear cups are a little to shallow to wear for longer than an hour comfortably. 2.) the bass, I might be nitpicking but in my opinion this bass just sounds too muddy, regardless of how I change it in the app. Don’t mistake what I consider “shortcomings” as a detractor, they are highly rated for a reason and overall I was impressed, and I believe most people wouldn’t notice the annoyances I did, and will be satisfied with the positive things like the amazing noise canceling, ambient sound that can be triggered by placing a hand on a ear cup, connecting to 2 devices, the option for auxiliary (încluded) , and I got 20hrs with noise cancellation on a charge and actually 32hrs without noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the noise canceling/ambient sound function, multipoint function, and battery life of the headphones. Your feedback about the design and bass quality is greatly appreciated.
We hope you continue to enjoy the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good Sound and ANC, bad Mic, Issues after long use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Audio quality is great for music Noise Cancelling is pretty decent Battery life is amazing Comfy Good build quality Bad: Requires mobile app to adjust settings Mic is useless, very bad quality When using mic, HD audio is turned off Unable to connect to multiple devices (gimmicky) - IE unable to connect to two computers, device states it can connect to two devices at once but does not state that one device must be a mobile device Static on right ear after after long usage
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, conectivity and confortability i would highly recomend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP, we're glad you like the sound quality, connectivity and comfort of our product. Thanks for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones do not disappoint. They have excellent, rich sound with plenty of bass to make songs thump. They connect seamlessly through Bluetooth and offer extended control through the phone app. For the most part, the headphones are comfortable for wearing and have nice padding. But after a couple hours of wear the pinch force begins to hurt. Overall they are great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brucey, Thank you for sharing your experience. We’re thrilled to hear that you’re enjoying the exceptional sound quality, seamless connectivity, and app control features of your Sony XM4 headphones. However, we regret to learn that you’re experiencing discomfort during extended use. We recommend adjusting the headband to alleviate pressure or taking short breaks to ease the strain on your ears. For further assistance, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4/L. Thank you for choosing Sony, and we hope you continue to enjoy your headphones! Sincerely, Maria
Well performing product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works very well! Very comfortable, sounds great and blocks out surroundings sounds very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DENICEH,
We're delighted to hear that your Sony headphones are delivering such a wonderful experience—comfort, outstanding sound, and impressive noise blocking all in one. Thank you for the stellar 5-star rating! The advanced noise cancellation and ergonomic design of your Sony headphones are truly crafted for enjoying music in comfort while keeping distractions at bay.
Thank you for choosing Sony—wishing you a joyful day!
DiegoV.
Fantastic Headphones Set!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fantastic sound quality! Very comfortable to wear and workout in! It is very easy to connect to my phone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vero, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. We're also happy to hear you like the amazing sound, easy Bluetooth pairing and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Fantastic headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound especially using Sony's in app equalizer. Very comfortable and also has terrific noise cancelling. This headset has great battey life and accurate touch controls as well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goretex,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Screw Amazon go to Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best option out there. Price point seems high. Overall worth the cost though. Listed for $349 I waited and thought about the purchase. They went on sale to $278. Glad I waited but after buying them. I would still pay $349. I initially tried them on at the store 2 months before purchase. The noise cancelling alone is worth it. If you're hesitant don't worry about it. Best buy has an amazing return policy. I've listened to these things for days without charging. They hold a charge in my experience longer than advertised. Charge time is super quick as well. Comes with a great carry case as well. Pro tips watch the how to videos to learn how to use them properly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bezoisatool,
We appreciate the 5-star rating and we are glad the overall quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Really like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. They work well for long flights or just relaxing. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyMcB,
We're really happy to hear that you’re enjoying the amazing sound quality and comfort of your Sony headphones. Thank you so much for giving them a 5-star review! Their design makes them perfect for long flights and relaxing moments, and the advanced noise cancellation is a true highlight.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Sony WH1000XM4: A Sound Investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones deliver an incredible audio experience. The noise-canceling effectively blocks out background noise, creating a private listening space anywhere. The touch controls are intuitive and the headphone comfort allows for hours of listening without discomfort. These headphones are a fantastic choice for both audiophiles and casual listeners alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
wonderful, perfect, amazing, etc etc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beck,
We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Sony wireless headphones better than previous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is exceptional. Connects quickly to my desktop. Only downside is not having volume controls even though the temporary sound reduction is a nice feature. Fit around the ears is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nman, Awesome! Thank you so much for choosing Sony! Please see our article links on how to use the touch control features of your WH-1000XM4
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
I hope this helps!
Regards,
Carl
Good but bit pricey!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product! Still learning all these headphones can do! My recent flight to LA was a good test for this product and it did well! The noise canceling, ambient noise features and fasforward/rewind/pause features worked very good, love the mid night blue color! The wireless and bluetooth capabilities were good, paired fairly quick with my phone, TV, AV receiver and laptop. Not sure if it's needed or not but the app for these headphones helped me out, so I'd suggest downloading and using the app for these headphonesl!! Too early yet to give 5 stars, so far so good! I need to see how durable this product will be over time before giving 5 stars! Bit pricey though but thanks for BB gift card, previous BB credit on acct and Christmas gift card from coworker, I was able to afford these headphones, don't think I would have purchased them had that not been the case! So far however, this product is good and I would recommend them if you can afford them but if not, try and wait til they go on sale!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamie! Awesome purchase! We are so glad to hear that you are happy with the noise canceling and features of your new WH-1000XM4! We are looking forward to your future input regarding your WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosign Sony! -Carl