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Customer reviews

Rating 4.7 out of 5 stars with 12621 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 12,621 reviews
  • Rated 5 out of 5 stars

    Impression

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life really good and noise cancellation perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, TallatL!

      We are thrilled to hear that you are impressed with the WH-1000XM4 headphones!

      It's wonderful that you find the battery life really good and the noise cancellation perfect. We designed these headphones to provide long-lasting tranquility and superior silence for your daily listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smoothie,

      We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his headphones, super comfortable, great battery and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewM,
      Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC headphones hands down! I reviewed and researched numerous websites, reviews. And actual in-store listening as my daughter is a researcher and needed headphones that would allow her quiet and serenity in the lab, writing reports, analyzing data, or studying in her favorite coffee shop and she gave 6 out of 5 stars! Also, crystal clear call clarity and awesome music performance from Taylor Swift to hip-hop. She loves them and is seriously considering the WF1000MX6 earbuds for her workouts and running. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t go wrong with these!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was either these Sony or the Bose 700s. I took forever to decide and I looked at a bunch of reviews, and in the end I chose the Sonys. I was leaning towards the Bose and almost got them... My good friend chose the Bose that same day and honestly, it is a matter of preference because they are both great! I chose these because of the little features, like how you can put your right hand over the right earphone, and it pauses and turns off the noise cancelling so that you can hear around you. That feature has come in handy so many times. The noise cancelling is great. Although I like the Bose design and look, these look good too. Just by looking at these headphones, you can tell that you don’t accidentally buy these! I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigChungus, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The ɓest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nose cancelation and the battery life on them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JDiaz!
      Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.

      These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Killer Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are 1 of the best headphones I've owned with a great sound and comfortable. Do yourself a favor and get a pair of these killer sounding over the ear headphones. The app is a great addition and very user friendly. I was going with the X5 but don't waste the extra money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDNICO,

      Great! We're thrilled that you like the sound quality, comfort, and dedicated app of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Product!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have fantastic sound quality, great noise cancelling, and are very comfortable to wear. I think I am semi-sensitive to noise-cancelling headphones, where having active noise cancelling (ANC) on for too long causes headaches with most headphones. While not non-existent for these headphones, I have not noticed the ANC to cause very much pain at all. They are very pleasent to wear. I reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkP,

      Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiaangelaO,

      You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!

      -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JamarR!

      We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.

      Thank you again for choosing Sony and for your recommendation!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony >>>>

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, great sound, they cancel noise as soon as their turned on and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashri,
      Nice! We are thrilled to hear that you are pleased with the audio quality, noise canceling capability of your new Sony WH1000XM4 and how it perfectly fits to your head/ear. Also, we're glad that you appreciate the long battery life of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Hype is real!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the XM3 came out I had a trip planned for Florida and from Seattle to Florida direct is roughly 6 hr flight. Was looking for headphones that had noise canceling, was stuck between the Bose and XM3. Choose the Bose and was happy. Fast forward, heard the XM4 would have features the previous one lacked and pre ordered and I can say I’m more happy with these than when I got the Bose when I got them. The Sound quality is so much better, and these are more comfortable to my head. The only complaint I have as of this moment is on a rare occasion when I want to hear a voice message on Apple messages the headphones don’t recognize is and won’t swap to that Audio source. I’m looking forward to using these on my upcoming flight in October!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very High Sound Quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    In love with these headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful pair of headphones in design and sound quality. I absolutely love these and it’s noise canceling especially for painting or studying. If my current ones broke I would definitely buy them again despite the price. The battery life is excellent as well. I always forget to charge my devices and then only realize until they are at a low percentage but with these, they last me so long without charging them. I’d say about 2-3 days of use for about 4 hours each day which is how I use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CrystalM,

      Thank you for the 5-star rating and we're glad to hear that you love the sound quality, battery performance and industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Good for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage daughter pushed to purchase the headset, It has good noise canceling features. They are comfortable, easy to charge, the battery last a long time and look good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi M23Robert, You've made an excellent choice! We're glad you're enjoying the excellent noise canceling feature, comfortable fight, easy and quick charging function, and long-lasting battery of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The goat of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd pair I’ve gotten, black color is definitely superior to blue. Love everything you can imagine about these headphones. Fantastic base, noise canceling and I love the app and settings you get with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound cancelling ability. They really do tune out about 95% of ambient noise and I live in quite a busy/loud home. The bass on these is great too and they’re quite comfortable for extended wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayC,

      We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and comfortable. Love all the features, especially noise cancelling, and the charge lasts much longer than my previous pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marie, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US