Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
The best of the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM4's after owning the XM3's for over a year. I was a bit nervous at first after hearing a few comments on a difference in sound signature on the XM4's but have yet to notice any significant change. While the rock solid sound quality remains very similar to the XM3's there is a noticeable improvement in ANC on the XM4's. I have used almost every high end wireless ANC headphone on the market and every time go back to this pair. It's the perfect combination of comfort, quality, and performance at a reasonable price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezra,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Recommend to everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my girlfriend and she absolutely loves it. She's been raving about the noise cancelling, especially when I'm playing games with my friends because I'm quite literally screaming. She uses it to dance and workout too and they fit perfectly and don't fall out even when she's moving around a lot. Looked up reviews comparing this model to the XM5 and didn't see much of a difference. She just liked the design of the XM4 more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipT,
Amazing! We're glad that your girlfriend is enjoying the noise canceling function, fit, and design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, by far the best wireless headphones that can deliver the greatest noise cancelling, while also delivering a good sound experience. The headphones themselves and its inner system is solid, and its sound quality is great. Its also been a bit since i've got them and theres no signs of wear and tear or battery deterioration yet. The only nitpick to make is its accompanying app for your phone, and while it can give you more customization for the headphones, the app is buggy and currently isn't letting me update the headphones software. Regardless, the headphones and its bluetooth, noise canceling, and wired mode are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharyM,
Thank you for sharing your wonderful experience with us. We're really glad you like amazing sound, build quality, and noise cancelling features of your headphones. We're sorry to hear the issue that you are having with the app. Please try to uninstall and install back the app that may help resolved the issue. You may also try to install the app using a different phone so we can isolate the issue.
If you need additional support, please free to contact us contact us by sending an email to socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
The Best Get Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man, where do I start, I am a Tech Addict and have all the newest headphones out and I have been using the Bose 700’s for months as I have came to realize those were the best available while I waited for Sony to come out with the XM4’s. It was worth the wait. The sound is great, the Bluetooth connection to two devices was much needed as Bose had that as well. I will say that the Bose 700’s are in fact more comfortable and are for sure better for phone calls but sound, looks, battery and the app for the Sony XM4’s have them beat. I still use both but lean towards the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerola, choosing the Sony WH1000XM4 headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Better than Beats. Perfect for multitasking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. I can have these synced to my laptop while I work but switch over to take a call on my cell with just a double tap on the ear. Comfortable enough and long battery to wear all day. Noise cancellation is great. I even took a nap with them on and it was complete silence lol (I live in NYC by a hospital) Better than Beats by far I think. Programmable features on the app as well is great to customize function. Speak to chat feature is cool too. The AUX port option is great for watching inflight movies during flights because we all know the ones they give out are terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandalore,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones ever - I own 2!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these!!!!! Comfortable, so easy to connect, easy to store, durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaA,
Thank you for sharing your positive experience! We are delighted that you find the WH-1000XM4 headphones comfortable, easy to use, and durable.
Thanks for choosing Sony. Best regards, Eliab
Good Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony XM4 mainly for traveling and studying, but I was blown away by the sound quality. The bass is deep and rich without being too overpowering, the mids are clean, and the highs are crisp. Whether I’m listening to pop, EDM, or acoustic tracks, everything sounds balanced and immersive. You can really hear the details, especially when using LDAC with high-res audio. The noise cancellation also helps enhance the sound experience by cutting out distractions. Definitely one of the best-sounding wireless headphones I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user199310,
Thanks for this amazing feedback!
We're so thrilled to hear your WH-1000XM4 headphones have blown you away with their sound quality, delivering deep bass, clean mids, and crisp highs. It's wonderful that the noise cancellation and LDAC high-res audio features create such a balanced and immersive experience, making them one of the best you've ever used!
Thanks for choosing Sony!
Sincerely,
Jenn.
Truly amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews, but these headphones are worth the effort! They’re lightweight, fit great, connect without a hitch, and sound magical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
You made the right choice! We're glad that you like the weight, fit, connectivity, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones in the game. No Complains. Insanely good battery life and sounds great. The world is silent with these on
I would recommend this to a friendBrand response from SonyListens
Posted .We are thrilled to hear that you are enjoying your WH-1000XM4, SCARLET! Their battery life is indeed impressive, allowing for extended listening sessions, and it's great to know the sound quality has met your expectations. The noise-canceling feature helps create a beautifully silent experience, letting you immerse yourself fully in your music.
Thanks again for choosing Sony and for being a valued customer!
Best regards,
Gus
Sony Social Media Team
Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wife loved it light and blocks sound when using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPLeon,
Thank you for choosing Sony!
We couldn't be happier to hear that your wife loves the WH1000XM4 headphones. Knowing they are both lightweight and effective at blocking sound makes us proud to provide a product that enhances everyday moments. Thank you for sharing this wonderful feedback!
Best regards,
-Fred
Noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Wireless Noise Canceling Headphones are honestly some of the best headphones I’ve ever used, especially because of their incredible noise cancellation. As soon as I turn them on, background sounds like people talking or traffic almost completely disappear, making it so much easier to focus on music or whatever I’m listening to. The noise canceling also adjusts depending on where I am, which makes the experience feel really smooth and personalized. Everything sounds clearer and more immersive without needing to blast the volume, which I really like. Overall, these headphones are amazing for anyone who wants to block out distractions and just enjoy their audio.
I would recommend this to a friendPremium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box, these headphones didn’t require any tuning and sounded great. I connected it to my tv to watch movies with and I felt it was great compared to other Bluetooth headphones. I personally like bass so that’s what separated it from the other headphones I was looking at and I listened to In store. They have an auto noise canceling feature when you put them on. Also, I noticed when I talked, the headphones turned off noise cancellation so I was able to hear everything and have a conversation. After not talking for a few seconds. The noise cancellation turned back on. That was the coolest feature I ever saw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Thank you for this awesome review! We're very happy to hear you're enjoying the deep bass, industry-leading noise canceling, and overall feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling feature works well, the battery life is good on them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, IsaacB!
We are so pleased to hear that you are enjoying your WH-1000XM4 headphones!
It's fantastic to know that the industry-leading Noise Cancelling feature is working well for you, providing the quiet space you need. We're also glad the good battery life is keeping your music going!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use everyday and i love them! Great sound and very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DylanH,
Thank you for choosing Sony!
We're elated to hear that you enjoy using your WH1000XM4 headphones every day. It’s wonderful to know they deliver great sound and comfort to enhance your daily routine. Thank you for sharing your positive experience with us!
Best regards,
-Fred
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The minute you put these on you can feel/hear the difference. They are definitely noise canceling and are super comfortable. With the app switching from device to device is seemless and changinging the settings for the headphones is super easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeana, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
The best noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought an older version of these headphones years ago. Somehow they have improved the quality of the sound produced. With the multiple ways to hear ambient sound when needed, this model will stay my favorite. The battery life is also second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrik, Thank you for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great buy, great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfy, such great sound. I love how easy they were to pair and use immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherP,
We are thrilled to hear how much you are enjoying the comfort, sound quality, and seamless usability of your WH-1000XM4 headphones! We specifically engineered the earcups for all-day wear and designed the quick pairing feature to get you immersed in your music immediately.
Thanks for choosing Sony.
Best regards,
Eliab
These are the good ones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, well documented controls, fantastic noise cancelling and battery life good enough that you can forget to charge it for days. Fantastically packed with features that make it a daily driver for the home office. Even though it has the drawbacks of bluetooth when it comes to sound quality, I barely notice with this headset. Only thing I could pick at is that the inbuilt microphone could be a little better, which might make the ambient sound function more bearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbstep, we're glad you are enjoying our product! We understand your feedback regarding the microphone of your SONY unit. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
Smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesone head phones comfortable really nice base is perfect and quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryB,
Perfect! We are truly happy that you are satisfied with the audio quality and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco