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Customer reviews

Rating 4.7 out of 5 stars with 12617 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 12,617 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony M4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, highly recommend and good quality, comfortable too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, DanielaH.

      We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's wonderful to know that you find them to be a very good item, and we are especially happy that you find them comfortable and of good quality. We designed these headphones to be a great choice for all-day listening, so your feedback is truly rewarding.

      Thank you again for choosing Sony and for your strong recommendation.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely amazing. The sound is completely crisp and provides plenty of bass when using an equalizer like Dolby Atmos. One other thing I love about these headphones is that the noise cancelling completely blocks out any and all background noise. Overall, these headphones are a 10/10 in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyE!
      It is fantastic to know that you're so happy with your new WH-1000XM4 headphones! We're really grateful for your high praise and for sharing how much you appreciate the sound quality, especially with the extra bass boost from your equalizer.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Sound is incredible.they are light, comfortable and the battery lasts a reasonable time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesus, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    THE BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones ever! The sound quality is unmatched. Truly sound cancelling. These are the best heaphones I've ever bought! Battery lasts me almost 40 hours. I use them at work in 8 hour shifts and it lasts me monday-friday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnitaM,
      Awesome! We're delighted to hear your enjoyable experience with the superb sound quality, long battery life and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best choice ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in the scientific field and I need complete isolation from distractions when reading. I tried to update my headphones to something noise canceling and comfortable and bought the Apple headphones. Tried them for a while, but they were not as expected. I triwd these ones and well, i would say they arenjust perfect. They are way cheaper and they deliver excellent sound. Theres an app you can download to set the headphones the way you want it. They come with a wire to connect to your headphones and I have used it when I want to watch something on the plane movies' catalog, so I have good sound and noise canceling while watching the plane's movies. Overall, they simple, nice, lifht weight and deliver great sound, besides come with a case that it's very useful when I'm traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi patadeperro, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Purchase I have made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how good the noise canceling feaure its really good and the bass/treble is insanly good it makes me get this tingly feeling my body i love it! The bluetooth connection is all really stable so i can walk around the house without any worry of static noise or disconnecting. I would definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Auriel! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for glasses and earrings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my headphones. I wear glasses and earrings and my ears/head never hurt, even after hours of wearing them! The padding is very soft. Also, the sound quality and noise cancelling is excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabby, we're glad you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love My Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting these headphones for years and i’m SO happy I got them! the noise canceling is great for me and I love how they fit too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Connection issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting from device when in use. Overall sound quality is good and is very comfortable. But it keeps disconnecting and reconnecting to different device during use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 Wireless Noise Cancelling Headphon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really great, and the noise cancelling is excellent, one of the best I’ve ever tried. If worn with glasses they’re really comfortable. If you download the app you can customize them to fit the environment around you. Extendable so it fits your head and the design is aesthetically pleasing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarisolR,
      Nice! We are truly delighted that you are pleased with the design, sound quality and noise canceling feature of our WH1000XM4. We're happy as well that you can still wear the headphone comfortably even with your eyeglasses on. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The BEST wireless headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my grandson for Christmas. I love the case that comes with all the attachments, for easy storage. And on the go for keeping up with all his things!! The sound is AMAZING!!! You will love this one!! Long lasting hours w/o chatge. The fact that they’re WIRELESS! Is a 4ever choice♥️

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yellowbutterfly,
      What a nice Christmas present! We're thrilled to know that you are pleased with the audio quality, battery life and the case that comes with it. Surely, your grandson will love it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    The leader in noise-cancellation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbeatable noise-cancellation quality and commendable audio quality make these the headphones to get when you need a quiet environment. Topping it all off is remarkable battery life (~30 hours). The main detriment is less than stellar connectivity options. It includes Sony's LDAC, but doesn't have any low-latency codecs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChadThunder,
      Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the awesome sound quality, noise canceling capability and long battery life of our Sony WH1000XM4. Your feedback is appreciated as well. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and finish are very nice. I bought these because I was dissatisfied with my Bose 700 and these beat them in every way. They connect to my devices very fast which is something my Bose and AirPods don’t do. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlaM,

      Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing, especially for the price. It has top notch premium audio and great noise canceling. The battery life is phenomenal. I’ve had it for almost a month and I’ve only had to charge it once. The only con is that it does occasionally get slightly warm to the ears after long periods of use. Overall, still a great buy and would recommend it to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brad, fantastic! We're so glad you're enjoying your WH-1000XM4 and you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with first headphone buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m new to the noise cancelling headphone world but I’m impressed with my purchase! I like the transparency feature and options for noise canceling, ambient sound, or neither. They’re comfortable on my head and look good. They do slip a bit if I bend down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEPzak1516, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best Headphones money can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this for a long while now and it’s my go to Bluetooth headphones. They’ve definitely seen better days but the sound quality remains strong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, Dakota!

      It is awesome to hear that your WH-1000XM4s have become your "go-to" pair over the years. We take a lot of pride in the durability and longevity of our headphones, so hearing that the sound quality is still going strong after so much use is exactly what we strive for!

      Thank you for being a long-time member of the Sony family!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife got these for me on my 55th bday. I’ve never owned a good set of headphones and I love these! The noise canceling feature is great. I’m able to tune out the noise behind me as I’m bowling!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the line headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane! There’s many more features I’m forgetting, do the research & promise they won’t disappoint!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Katy,
      Thank you for sharing your awesome listening experience with our WH1000XM4. We are thrilled to hear that you are very much pleased with the quality, especially with the noise canceling capability of our XM4. You can listen and enjoy your favorite music or vibe without worrying the noise of the outside world. With all its smart features, design and carrying case, definitely worth the price! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome sound quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alejandro,
      Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US