Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
the best headphones i’ve ever owned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.in the year that i’ve owned them, i’ve only had to charge them 5-7 times fully, and the battery life lasts soooo long. my little brother who does boxing also says they’re good at staying put while moving around (he does boxing, which requires a lot of movement), really impressive! looking to buy him his own soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello vonnie,
That's great! We're truly happy that you are impressed with the battery life of our XM4. Thank you for sharing your awesome feedback and for choosing Sony! - Marco
Must have for parents & anyone else needing focus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this in black. It changed my life. I bought the midnight blue for my husband. He loves it. We are parents. Does it block out my child with a self-professed love of nonstop talking? Not if we're in the same room. But it does make everything much quieter when I need to focus. It helped me finish my degree. I listened to music on a flight recently. I did not hear the baby crying. I love the extra features, too. Simply touching fingers to the headset to navigate controls is awesome. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane! Awesome! We are so glad to hear that you and your husband is happy with the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
noise canseling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canseling i've ever tryed, also its very light weight and comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iago, We're happy to hear that you like your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Excellent quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Very comfortable, noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaT,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent quality, comfort, and noise cancellation of the WH1000XM4. Thank you for your positive feedback!
Best regards,
-Fred
I only use them indoors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is small and I prefer that. The design looks nice and it feels comfortable. The sound is amazing on it and the battery life is good. The mic doesn’t have the background noise canceling but the headphones itself does and it works great. The touch functions are nice and sits around my neck just fine no complaints. I use mine for indoors and I don’t usually not ever active when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex,
We appreciate the positive feedback regarding the comfortable design, sound quality, and battery performance of the headphones. We're glad that you liked it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Comfortable fit. Lightweight. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZackaryL,
We're excited to hear that your Sony headphones have impressed you with their amazing quality, comfortable fit, and lightweight design. Thank you for the fantastic 5-star rating—it's wonderful to know you feel they're worth every penny. The exceptional clarity and thoughtful ergonomic features in this model are designed to make each listening experience truly enjoyable.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Great build quality/sound, meh touch controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal build quality, great sound. The swipe controls on the side of the headphone arent my favorite. I miss physical buttons. In the pursuit of sleek build design, everything has become touch-based but its a big finnicky. Dont have to use them if you dont want to. Overall love these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoydS,
It is fantastic to know that you overall love the Sony WH-1000XM4 headphones, especially their phenomenal build quality and great sound!
We certainly appreciate your candid feedback regarding the swipe controls versus physical buttons. We understand that while the touch-based design offers a sleeker profile, it can take some adjustment. We value this insight as we continuously work to balance design with ease of use. Thank you for your wonderful 5-star review and for choosing Sony!
Regards,
Dominick
A downgrade, IMO.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It pains me to not give this a five stars. I've had the previous XM3 model for over six years and the only reason I had to finally move on from it was due to extreme wear and tear. So I thought I'd upgrade this time. The XM4 is, for me, a downgrade. Everything I cared about is worse. The distance from my computer before the sounds gets choppy and cuts out has lessened. The headset is finicky with which device it wants to connect to. Sometimes I'll have to actually disconnect one device so that another can join instead. But then other times, it's perfectly fine? There was also this awful feature where it would attempt to auto detect my surrounds and turn on and off noise cancelling at will. This is on by default. I will admit that the auto shutdown after a few minutes of detecting it's no longer on my head is nice. Just wish I could adjust how longe before it does that. Wish it were 10 mins. I honestly wish I just tried to get the same model instead of "upgrading".
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonii,
Thank you so much for sharing such honest feedback with us.
We're truly sorry that the XM4 feels like a step back after six years of loving your XM3s.
Regarding the issues you mentioned, here are a few quick things you can try to make the headset behave a bit better:
-In the Sony | Sound Connect app, go to the Sound tab and switch the Bluetooth Connection Quality to "Priority on Stable Connection." This should help with the choppiness and range.
-In the app, you can disable the "Adaptive Sound Control" feature which changes your settings based on your location or movement.
-You can actually adjust or disable the auto-off sensor in the "System" tab of the app to give you more control over when they shut down.
If those steps don't fix the issues, please get in touch with our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into the connection issues further.
Thank you for being a Sony customer and for bringing this to our attention.
Warm regards,
Estefany
Deeper bass than AirPods Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AirPods Pro are my daily drivers but these take the experience to a whole other level. The bass is noticeably louder, and the 360 degree audio is cool. I also like how it can switch between two Bluetooth connections and you almost forget you’re wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stop, Thank you for the amazing review! We're glad to hear you appreciate the powerful bass, 360-degree audio, and multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Fantastic purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, are comfortable to wear, the batteries last forever, and connect to multiple devices easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pnknhead,
Perfect! We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great soundstage, but lacks in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been eyeing these headphones for over a year and finally cracked after my Bowers&Wilkins PX headphones' left ear piece broke off after a couple years of use (ironically, the same thing happened to my B&W P7s...). Anyways, enough about that, let's get into the actual product at hand. Sound quality: the sole reason why I'm giving these headphones 3 stars (I'm usually a 5 star reviewer). The good: Upon first listen, I was quite impressed with the sound stage of these headphones. It is much more immersive than any other headphones I've tried. The low frequencies were the most impressive: there are tones and depths that I haven't found with any other headphones. The bad: although it has a large sound stage, it really lacks in the middle frequencies. Many songs feel almost muted and muddled. I'm often left wanting more from these headphones, as it the sound often feels like it is missing something. The high frequencies are somewhat crisp, yet much less crisp than B&W (granted they are known for being bright and crisp). And as much of a bass head as I am, the bass is perhaps a bit too aggressive. I can see myself getting exhausted during a multi-hour listening session. While these headphones excel on illuminating low frequencies, the mids and the highs are just quite flat. Reading all of the other reviews, I was expecting the sound of these headphones to knock my socks off, but in reality, I am left wanting something more... Noise-cancelling: I'm quite impressed by the noise-cancelling. It blocks out almost all ambient noise, much more than other headphones I've tried. It also does not violate the authenticity of the music nearly as much as other headphones do. Comfort: quite light-weight and comfortable. I could easily wear these for 5+ hours and not be bothered. My one complaint is the size of the ear cups: they are a bit large and do not create as good of a suction as other headphones do. They are also not replaceable, something I admired about B&W's sheepskin ear cups. Accessibility: it took me a bit to figure out how to adjust the volume and turn pairing mode on but for the most part, it is pretty self explanatory. I would prefer actual buttons rather than the tap/slide feature for play/pause and adjusting the volume. I can see this feature deteriorating over time, and I often have to attempt numerous times to actually pause the music. All in all, these headphones have left me feeling empty. While the sound quality is definitely better than most in its class, it has room to be so much better. If I could afford it, I would likely keep these for commuting and travel and pick up a nicer pair of non-noise-cancelling headphones for at home listening. However, I can only afford one pair of headphones. As such, I wouldn't be surprised if I end up returning these and picking up the Bowers&Wilkins PX7's instead. While I don't expect the PX7 to have as immersive of a sound stage, I expect them to be much more honest about the sound. These Sonys just really lack in exposing and appreciating the mids, especially without having impressive high frequencies to make up for this. They are a solid pair of noise-cancelling headphones for your average listener, although I expect audiophiles to be a bit disappointed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yerbderb, Thank you so much for your honest review. If you still have the unit with you, we'd love to troubleshoot this and make this a better experience for you. For the sound quality, we recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this application, there is also an equalizer that can be used to tailor the sound to your liking.
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony - WH1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is the best I ever heard, I tested it with a loud bathroom exhaust fan and it is able to almost completely remove the noise. You cannot ever hear the toiled flushing! Really, really impressive. Comfort is also exceptional, you can wear it for many hours without even remembering you have it. The sound quality is good for commuters, frequent travelers, and for outdoor listening, which is the main target of this product. However, if you are looking for Hi-Fi, this is not the right product and you should look for brands specialized on high fidelity. Like other reviewers noticed, the bass are not well controlled and the midranges, in particular voices, are muffled. You can correct this in some extent by using the built in app, but overall you will still miss some excitement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonardo,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony-Wireless noise-cancelling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good, noise cancelling is supper! Battery life is amazing and it charges very fast. I will and have recommended this to family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review of the Sony WH-1000XM4 headphones, KyleM!
We're thrilled to hear that you are enjoying the superb noise-cancelling feature, impressive battery life, and fast charging capabilities. Your recommendation to family and friends means a lot to us. We appreciate your support and are delighted that our product has met your expectations.
Enjoy your listening experience, and thanks for choosing Sony!
Gus
Great Headphones, best for price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My third purchase of these headphones. Very reliable, good battery life, and great noise cancellation. Very great sound, and a lot of options. Connecting to two devices is especially useful when you are connected to your computer and phone. Compared to other options on the market, this is very well priced. Check for Labor Day and Black Friday deals on this pair for an even better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi makhlouf,
Thank you so much for an amazing review! We're delighted to hear how much you like the incredible sound quality, long battery life, noise canceling functions, features and overall performance of the WH1000XM4! Your satisfaction means a lot to us. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony!
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancelation is great. There are many small features that I like. Music sounds good and volume is varied. Battery life is great i use them many times in a day and only have to charge like once a week. One downside they do not connect with my Microsoft Go3 and you have to download an app to connect the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaV, Thank you for sharing your positive experience with your Sony WH1000XM4! We're very pleased to hear that you love the great noise cancellation, excellent sound quality, long battery life, and overall performance of your new Sony headphones. And we're sorry to hear that you're having an issue connecting to your Microsoft surface go 3. Please follow the troubleshooting steps on this link to resolve this issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Verified Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good touch functions, comfortable, durable, and good battery life. The sound quality is good too. But most importantly, yes you can jack up the bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verified,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Option
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. These over the ear headphones are very comfortable. It comes with a nice case and a few accessories to plug into a plane or into a headphone jack. It is easy to use and the noise cancelling feature works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sydney, Thank you for the positive review! We're thrilled to hear you like the great sound, comfortable fit, sturdy case, ease of use, and exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Love em but nothings perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Nice and light and comfortable. Noise cancelation can drowm out the lawn mower pretty well but isnt impenetrable. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronB, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones with quirks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well overall. The noise cancelling is excellent, the sound quality is strong, and they are comfortable enough to wear for longer listening sessions. The main annoyance is the automatic detection and touch controls, which can be a little too sensitive or trigger when I do not mean for them to. Even with that, they are still a very good pair of headphones and I am happy with them.
I would recommend this to a friend