Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
Sony is good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. I love it.Very comfortable. Long battery life. Good quality finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiChoi, Perfect! We're so happy to hear you love the great sound quality, comfortable fit, long battery life, and good quality finish of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good Prtoduct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and anc is great. The ear cups feels comfrotable and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SopheaT,
Thanks so much for taking the time to share your review of the WH-1000XM4 headphones!
It is most rewarding to hear that you are enjoying the good sound quality and great noise cancellation and that the earcups feel comfortable and soft.
We appreciate you choosing Sony!
Best regards,
Estefany
The best in its class
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad I purchased this. I was also considering Bose, but these Sony headphones won me over. The battery life is the best out of all the other headphones in its class. I can go 2 days before I need to charge the headphones. For example, I used this headphones for a full day (8 am to 12 midnight) and I still had 70% of battery life left. Also, my next door neighbor was mowing the lawn one day and all I heard was a slight hum of the mower with the noise cancellation on and no music playing & with music playing I did not hear the mower at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the fantastic noise canceling function and long-lasting battery life of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Helping to Concentrate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our younger son is on the Autism Spectrum and has ADHD. We're very excited about these headphones! He loves to listen to music and the sound quality will enhance that experience. Also, the noise reduction capability will help him focus on his tasks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
That is wonderful to hear! We are incredibly pleased that the WH-1000XM4 headphones will enhance your son's music experience and that the industry-leading noise-cancelling feature will help him focus on his tasks.
Thanks for choosing Sony.
Best regards, Eliab
Amazing headphones for remote working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only noise cancelling headset I have that does not hurt my ear when wearing for a long time. All my other headset started to hurt my ear due to my glasses. The sound quality is as good as it gets, and mostly due to the limits on the bluetooth bandwidth. I haven't got a chance to try the lossless streaming, but I doubt the current streaming protocol would suggest the bit rate for a true lossless CD.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chennix, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Noise cancelling does work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling does work! Battery is great, but I don`t think it lasts for 30h with noise cancelling. It is also very confortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, we're glad you like the noise canceling, battery life, and the comfort of our inudstry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your feedback and offering a fantastic rating on the product! ~Earl
Good over ear headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Safe on the ear and works great at canceling outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, ElexisM!
We are so thrilled to hear how much you are loving your WH-1000XM4 headphones. It's incredibly rewarding to know that you find them safe on the ear and that they work so great at canceling outside noise. We designed these headphones to provide a comfortable and peaceful listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Newly found love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling and ambient option when someone is speaking to you. The side of the headphones is a control panel and it is super easy to use! The battery life also last a while and I’m a frequent user. If you’re looking for something loud with quality? These are it! Note: just turn the speak option off if you’re a singer because your headphones will think your talking to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billehh, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, not better than apple airpods max but hey, E for effort. would recommend. def a lot lighter and more comfortable, bass is present but not the best. again, spend $500 on Airpods max, you’ll probably regret it… or maybe you won’t. what do i know? i’m just trying to get a shot at a $400 best buy gift card for writing this review. cheers everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleCEO, Thank you for the positive review! We're glad you like the great sound, lightweight design, comfortable fit, and overall performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Quiet as a mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a great customer representative at the store who had experience with these headphones. It was a confusing task to select between different brands. The Sonys were $100 less than the Bose and we weren’t sure if they would do the job. We bought 2 pairs for a super long flight to Africa and they were life savers. The noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gringobob,
Thank you for choosing Sony!
It's truly a pleasure to hear your wonderful feedback! We're glad our representative could assist you in selecting the WH1000XM4 headphones. It's great to know they made your long flight to Africa more enjoyable with their excellent noise cancellation. Thank you for sharing your experience!
Best regards,
-Fred
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality all around! Sound connectivity and comfort are all A+++++ Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Wowza!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a Christmas gift for our 16 year old son. He actually asked for a different brand that was cheaper, but they didn’t have them in stock. These were a step up and we got a "No way! These are the best! I never thought I would get these! These are awesome! Thanks mom, thanks dad!" I would say we made a good choice. I'll have to admit...they are pretty sweet, from the comfortable ear pads to the noise cancelling to the fantastic sound to the capabilities of answering your phone. Great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SODkennels,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
They’re everything I wanted and more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kait,
We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.
Best regards,
Eliab
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones. Good battery life, great noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claire,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the noise canceling, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Best over ear headphones I’ve tried
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely my fave over ear headphones. It’s so comfortable to use for long periods of time. The sound quality is amazing. The controls are 50/50, the volume is controlled my sliding your finger up or down and waiting to see if you did it correctly, which I don’t like. But there are actual buttons to turn it on or off as well as to toggle between ambient sound off and on or noise cancellation on. It also connects to 2 devices at the same time allowing you to switch between devices without reconnecting Bluetooth each time. One thing I found annoying is if you accidentally brush your arm or whatever against the volume side earmuff, you’ll trigger its action by lowering or raising its volume. Also the noise cancellation is just ok, it could be better but it’s still really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rinaz808, we're glad you like the comfort and the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. You may find this link helpful in your issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Very good over all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re an audio file, you’re not going to be blown away by these wireless headphones. But for general listening they’re pretty good. I pair them with my TV for video games and I use them with my phone to play music. The audio quality is very good. My only complaint in that realm is that the volume doesn’t get quite loud enough for my taste. I had the old version and they got very hot. These have the same issue. If you’re going to wear them for video games after an hour or so they get pretty sweaty. There seriously lacking in the looks department but that’s not a dealbreaker
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, good to know that you're enjoying the sound quality of the headphones. Make sure to update the software version via the Sony Headphones Connect app for optimum performance. We appreciate your feedback about its comfort. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph
Amazing.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, however my only gripe is that they’re kinda loose if you have a smaller head. That being said the sound quality is still amazing, as well as the battery life. I use them for hours and I don’t have to worry about charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChloeL, thanks for taking the time to share your experience with the Sony - WH1000XM4! We are glad to hear you are enjoying the Superior Sound Quality, and Premium noise cancellation that they offer. In regards to your feedback about the headphones feeling loose, we appreciate this and will definitely share it with our development team. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
Good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and very easy to use. They sit comfortably on my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinP,
We're so glad to hear that you're enjoying the great sound quality and ease of use of your WH-1000XM4 headphones! We also put a lot of focus on comfort, so it's fantastic to know they sit well on your head. We appreciate you sharing your positive experience. Thanks for choosing Sony.
Best regards,
Eliab
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great sound. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, BadMF!
We are so pleased to hear that you find your WH-1000XM4 headphones very comfortable and that you're enjoying the great sound. We designed them to provide a premium listening experience with a lightweight, comfortable fit for extended use, and it's rewarding to know we got it right.
Thank you again for your strong recommendation and for choosing Sony.
Best regards, Gus, Sony Social Media Team
Best wireless noise canceling headphones out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless, noise cancelling headphones out there! I have the new Bose noise canceling headphones and the new AirPod Pros as well. I would rank these Sony headphones slightly above the Bose and the Apple AirPod Pros last. The Sony’s switch back and forth between your devices flawlessly and no other headset does that effectively. Sound wise, they’re just as good as the other 2 and have the best bass. You can’t go wrong with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, That's Great! You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward to your next purchase! Thank you for choosing Sony! Jay