Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
Amazing Overall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best wireless, noise cancelling headphones out there imo. These are a big step up from the XM2s which I owned previously The sound quality is great as you would expect. Comfortable and minimal. The only nitpicks I have are with a couple of features, *speak to chat* & *pause when headphones are taken off*. The ladder is nice when it works, which is most times, but not all. Speak to chat however has become annoying. Its very sensitive to noise, not just your voice. Also it seems to activate even when switched off in settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skyler,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Speak-to-Chat function is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Best Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one only best Headphones ever created by Sony. Amazing sound quality and comfort. Comes with a travel case. Easy to use and amazing batter life. Comes with customizable equalizer and HiRes LDAC output
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohithGoud, Thanks for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
What a refresing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted these headphones as I knew the quality of sound. I have to say I am more than impressed with them. They are comfortable, look nice and the sound is breathtaking. Walking around with them is so good as you don't miss any notes in the music. I have to say I own a pair of BOSE you guys have to work hard to compete with SONY this time. I am retiring all the other headphones I own and keeping this one alone. The price is not bad at all. They do not look cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gibby,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
So good I bought it twice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a pair for myself and my wife loved them so much that I needed a second pair so I could get my headphones back for myself. Perfect for doing household chores and zenning out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipHaynee, Thank you for sharing your positive experience with the WH-1000XM4 headphones! It's wonderful to hear that you and your wife are enjoying them so much that you needed a second pair. These headphones are indeed perfect for household chores and finding a moment of zen. Thanks for choosing Sony! -Sam
Sony headphones review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love these headphones. The better life is amazing, I only have to charge them once a week. The noise canceling is top notch you don’t even need the volume to be turned up that loud for it to kick in and I just love the design of them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanaT, nice! We're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Excellent premium headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound overall - really clear and sounds awesome on both calls and music/movies. Effective noise canceling on plane/in airport, in car/bus, etc. Super comfy to wear, no sore spots or extra sweat even after hours. Love these headphones and thus far totally worth the price!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB, we're glad you are enjoying the sound quality, comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl
One of my best tech purchases of 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate wearing earplugs or headphones that fit on my ears. I also hate having them on so that I can't hear what's going on in my surroundings. However, I saw these on sale and they fit over the ear which was more comfortable. Not to mention the noise cancelling and the ability to still hear sounds around me in a quick second without having to take them off. The sound quality is second to none. My daughter has BOSE and these are way better. They have been staying charged for what seems like forever. They are a must-have to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBbuysBB,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friendLife changing for traveling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Tried the Bose quietcomfort initially and returned them for these instead. I used them on a trans Atlantic flight and it was incredible, couldn't hear the airplane at all. Battery seriously lasts FOREVER and the foldability is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl
Well worth every penny!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of WH-1000XM4’s. And by far the best headphones I’ve owned. I upgraded only for the color and to have one dedicated for work and the other for traveling. They are extremely comfortable, easy to use, and the sound is top notch. Money well spent especially if you can catch them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adad23girls,
Wow! That's nice! Thank you for your purchases and we are delighted that you are enjoying your XM4s for its comfortability, sound quality and easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
I would recommend to any one!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone. Noise cancellation is perfect. Bass is great. Sound quality is uuummm I say about little above average. Has many great features and customization in the free app. Really soft ear cushion comfortable for really long use and none it feel cheap quality material
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Batman,
Thank you for sharing your feedback. We're glad that you are pleased with the noise canceling capability, comfortable design and sound quality of our XM4. Also, it's nice to know that you were able to utilized the Sony app to customize your XM4 to your liking. Thanks for your recommendation and for choosing Sony! - Marco
Love These Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and clean headphones. The sound quality is amazing and the noise cancellation is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MK211, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I did not love these and ended up returning. The set up was not easy, I did not like that I needed to download apps in order for these to connect. They also had trouble connecting at times. The quality for music wasn’t great. Used with apple products (ipad and iphone), and plugged into a windows computer with the wire provided. Another problem is that they do not connect to Windows bluetooth. Now the pros, they do last a while so battery life is great and the noise cancellation is great too. I did not feel discomfort wearing them for a while. Also liked that it announces battery life and when the headphones are off and on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MDReview, Thank you for sharing your feedback on the headphones. We are sorry to hear about the issues you experienced. It seems like you faced several challenges with the setup and connectivity, particularly with the need to download apps and the difficulty in connecting to Windows Bluetooth. Additionally, the music quality did not meet your expectations when used with Apple products and a Windows computer and the unit had to be returned.
On the positive side, it's great to hear that you found the battery life and noise cancellation to be excellent, and that the headphones were comfortable to wear for extended periods. The feature of announcing battery life and power status also seems to have been a useful addition for you.
For future reference, if you encounter similar issues with other Sony products, you might find helpful information and support on the Sony Community forums. For example, there are discussions about Bluetooth headphone connection problems and troubleshooting steps for the Sony Headphones Connect app. You can visit the Sony Community or send us an email at socialsupport@am.sony.com for more details and support.
Regards,
Carl
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and bass is as perfect as can get. Would recommend this headphones where it’s for personal uses or for travel. Great battery life and great app to adjust the equalizer and sound quality of the headphones to your likings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Thanks for the 5- star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
Overall excellent except for battery remaining %
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Very comfortable. Fantastic noise cancelling. Great colour. My only issue is the battery is finicky when it comes to charging. I ONLY use these headphones for flights so after some odd battery remaining figures, I just charge before flying (regardless of what the battery indicator says) and all is usually okay. I am taking away 1 star for the 2moverseas flights in which my headphones died 1 hour in due to me thinking there was 90% battery left.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamB,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, noise canceling function, and design of the headphones. Your feedback about the battery life is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
Usage hours may be different depending on the settings and conditions of use. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
If you continue to have battery issues, reset and initialize the headset. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
My Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good bass, easy to connect, they fit perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, wow! We're glad you like the ease of use, sound quality and fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
top notch!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZINGLY GOOD! I use them for 2 to 6 hours every day. They're comfortable, high quality, build & performance & the noise cancelling is OUTSANDING! You simply will not believe how well ambient sound is suppressed. You may not believe this, but, I assure you that I can't even hear loud thunderstorms with these on. I'm an audio production professional & know great sounding headphones when I hear them. These are definitely among the very best. You just can't go wrong if you buy these1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MISLED,
Awesome! Thank you for a great review and recommendations! We're delighted to hear you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Huh What Did You Say
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't that impressed at first, but they got better and better. First time I really used them was for a flight from Atlanta to New Jersey, to West Africa. I probably used them for a total of about 6 hours and when I landed they were still at 90 percent power. On the flight back someone had to wave to get my attention because I couldn't hear the passenger that was 3 feet away from me that was trying to get my attention.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcDee,
You made the right choice! We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV