Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
bought for college daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter said she was going to go deaf trying to tune out students with her earbuds. She likes to study in the campus center and that is where it is loudest. She said she had the music all the way up and still couldn't hear. She is so Happy with her headphones now. She wears them around her neck all the time I guess its now part of her aesthetic. I like it better because when I call her I can actually hear what she is saying. I couldn't hear the background noise like I had in the past. I love the part when I go to speak to her when she is wearing her headphones because the moment she starts talking the music stops. Now I know for sure she is listening! Definitely a win for me for anyone who has been ignored by a game playing child. The battery life is nice as well and she normally charges when she sleeps for the next day but they don't need to be. If she forgets they are still good for the next day. She loves the sound and music is her life so definitely worth the money to see her happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinnE.
That's very nice to hear! We're happy that your daughter loves the noise canceling and battery life of the headphones. Sony provides the best and industry leading noise canceling in the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Comfy sound boosting headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear and noise cancelling works exceptionally. These are my favorite headphones I've ever purchased to date. The only negative i have is that they slip off head while working out in different positions other than sitting/standing up straight. Other than that, no complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Judith!
Great! We're truly happy that you are enjoying your new Sony WH1000XM4 for its good sound quality and noise canceling capabilities. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I have had them for two years now and they are still going strong. Only issue is that the feature where the music stops playing when I take my headset off no longer works. I also wish you could connect to three devices at once since I use my laptop, tablet, and phone while working. The app also sucks but other than that the headphones themselves are nice. The XM5 model are more comfortable, if you wear glasses I would get those.
I would recommend this to a friendAwesome headphones for true music lovers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Purchased a few goodies over the holiday sale period, and these are by far our favorite. Outperform our BOSE headphones, AirPod Pros, and Jabra Elite 85Ts (yes, I know these are not earbuds). The crazy good battery life, excellent spatial/3D/360 sound through Amazon Music, makes these an even better deal. Easily 20+ hours on a single charge. Buy them, you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1904J,
You made the right choice with the Sony WH1000XM4! We're glad that you like the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Buy these, you won't regret it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Purchased a few goodies over the holiday sale period, and these are by far our favorite. Outperform our BOSE headphones, AirPod Pros, and Jabra Elite 85Ts (yes, I know these are not earbuds). The crazy good battery life, excellent spatial/3D/360 sound through Amazon Music, makes these an even better deal. Easily 20+ hours on a single charge. Buy them, you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1904J,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves these, and they're helping her concentrate at work! She charges them about once a week and they last her. She even brought them on vacation to distract herself during my driving shifts. Love love LOVE the color. In fact I accidentally ordered the black and had to return them and get the blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin,
Thank you for choosing Sony!
It makes us really happy to hear that your wife is loving her WH1000XM4 headphones and that they’re helping her stay focused at work. We’re glad the long battery life and comfort make them a great companion both in the office and on vacation, and that the blue color was worth the swap. Thank you for sharing such a thoughtful review!
Best regards,
-Fred
Quality Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for a couple of months now and use them daily. The battery life is impressive and the sound quality is great. It also has nice additional features like pausing your music for you if you start talking. Definitely a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beth,
Many thanks for the 5-star rating! We're glad to hear your enjoyable experience with the superb sound, long battery life, and features of your WH1000XM4 headphones. Your purchase allow us to continue to do what we love and provide you with quality products. Thanks for choosing Sony! - Kris
Best Wireless Headphones for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless Headphones can get a bad wrap from audiophiles, but the Sony WH-1000XM4's simply have the best all-around value of any wireless headphone on the market. They are comfortable, convenient, reliable, sound great, and have a great warranty. On top of that, they have a great app which allows you to customize your sound and enable/disable various settings like Speak-to-Chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyleh21, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, not as much low end bass as I would expect. But the noise cancelling, and new features of talk to chat, auto pause when you take them off your head and new options in the app really are an upgrade. Battery lasts me about three full work days so I’d say about 30 hour runtime is an accurate number. Overall fit and finish are incredible and far more robust in design and pretty durable than some of the competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coloradopainter,
We are glad you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great headphones! Just one problem..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are of superior build quality. There is an issue that arises with extended use, or more specifically, extended use with too much pressure on the earcups. Earwax manages to penetrate all the way to the active noise cancellation chip, leading to an incredibly loud, annoying, and seemingly never-ending high pitched ring. The problem can be solved by taking apart the headset but it’s inconvenient. Apart from that, the ANC and audio quality are everything you could expect at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thanks for taking the time to share such a detailed and thoughtful review of your WH-1000XM4 headphones. We're very happy to hear that you appreciate the superior build quality, audio performance, and noise cancellation.
We are sorry to hear about the specific issue you've experienced with the high-pitched ringing. We understand how frustrating and inconvenient this can be, and we truly appreciate you providing such a detailed description of the problem's cause. We do not recommend that customers take apart their headphones, as this can cause further damage and may void the warranty.
This type of issue can sometimes be caused by moisture or debris affecting the internal microphones used for noise cancellation. For an official solution, we recommend contacting our support team directly. They can provide you with the proper servicing options to ensure your headphones are restored to full performance while maintaining their integrity. This is the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
WOW! First set of nice headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned any headphones/headset that cost more than $100 until now. I've known for years from co-workers/friends and experience that Sony and Bose are the main names in the audio game. This headset consistently ranks higher than the Bose and they do not disappoint. I Love these headphones. Comfy. ANC works amazing. Use them on my iPad or iPhone without issue. The app is nice as well. Worth the holiday purchase 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ebmike, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Absolutely Outstanding— But Pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start, I want to say that I bought these headphones as a splurge and although I cut audio at some points professionally, I am not an audiophile. I bought these to watch movies, use on the regular for editing/cutting video, listening to music, etc. they were definitely expensive and although I bought them on sale for approximately $50 off, I don’t feel like I can safely justify a splurge like this. The pause/skip sensors on the outside are a bit finicky, I absolutely love the sound, and they are extremely comfortable. I also wear glasses, have piercings on my ears and had zero issues with discomfort of any kind. If you’re able to get past the price, I cannot recommend these enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Elegant
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think are the best headphones. Durable battery. The quality sound are amazing. Looks elegant. Very comfortable
I would recommend this to a friendGreat ANC Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased these to go along with my AirPods Pro as I wanted an over the ear headphone. So far the sound quality and comfort have been exactly as expected. Still waiting to see how I feel about battery life because it’s not holding a charge as long as I thought it would. I have used a total of probably 5-6 hours and went from 100% to 30% in that time. I couldn’t justify the price of the AirPods Max and so far I have not been disappointed with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rzrbck, Great! we're glad that you are enjoying the sound quality and comfort. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Mr. B
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony noise canceling headset. I bought it at a great price and they sound awesome. When i play my favorite music i feel like im in a concert hall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Realtalk,
We are immensely pleased to hear that your WH-1000XM4 headphones are making you feel like you're in a concert hall. That immersive sensation is exactly what we aim for by combining our HD Noise Canceling Processor QN1 with Edge-AI technology, which restores high-range sound lost in compression. It is fantastic to know that you are enjoying such awesome sound quality at a great value.
Thank you for choosing Sony!
Best regards,
Dominick
The best headphones around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent for the price, the build quality is solid, and the the comfort is amazing. An additional bonus is that it includes a hard shell case, perfect for traveling. Overall, I recommend this headphones for anyone who loves listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MirbelG,
That's perfect! Thank you for your time writing this awesome review. We are very happy that you are pleased with the excellent sound quality, solid built/design, amazing comfortability and even the hard case for traveling. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Work Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, decent battery life and comfortable. Recommend to family & friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Holidayrelief, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best headphones i’ve ever owned. i love the noise cancelling. i love the sleek look. i’ve tried apple and bose but these come out on top!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArianaA, Thank you for the 5-star rating! We're glad you are impressed with the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had doubts on wait on fit, super comfortable, lightweight, and customizable. Has great sound and base
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gxm74,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Top rated in my book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are light weight and mostly plastic, however the quality seems good. The sound is truly exceptional. These are wireless and connects to devices via blue tooth. They use a downloaded app that allows you to adjust settings including EQ to your liking. These are the best headphones I've owned. I don't advise wearing at the gym since they'll make you feel warm quickly. I'd buy again in a flash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Larry,
Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph