Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the phenomenal sound quality of the product. They also appreciate its impressive battery life and comfortable design.
This summary was generated by AI based on customer reviews.
Love these!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. Super comfortable and the noise canceling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyS, thanks for your positive feedback!
It is truly wonderful to know you’re enjoying your WH-1000XM4 headphones and finding them so comfortable with superb noise cancellation. That premium comfort and powerful noise blocking are features we’re especially proud to offer.
Thanks for choosing Sony and for sharing your positive experience with us!
Best regards,
Stephanie
Headset
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several bose headsets in the past and this one is definitely better. Great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lunarland,
It’s a true pleasure to hear that your experience with the WH-1000XM4 has stood out so positively compared to your previous headsets. We take great pride in our noise-canceling technology, and knowing it’s making a difference in your listening experience is fantastic.
Thank you for choosing Sony.
Regards,
Dominick
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great and they're so comfortable. I've had them for almost two years now, and with heavy usage they have great build quality and show almost no wear. Only issue I have ever noticed is an issue pairing them with Samsung TVs, but this may be Samsung's problem.
I would recommend this to a friend10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Noise cancelation is great! I cannot hear anything around me when I wear them and they are comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraA,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Love Sony Sound
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best noise canceling on the market still, even with the new models out, they are comparable drivers. only real difference is the aesthetic and I like the look of the XM4's over the XM5's, great battery life and awesome sound quality [for bluetooth]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItzRayningTTV,
Great! We're thrilled that you like the noise canceling function, design, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been one of my best purchases yet! The sound quality on them is great and I love the travel case that it comes with. I even recommend my family to get a pair of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zico,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM4 headphones have been one of your best purchases. We're glad the sound quality and travel case have made a positive impact on your experience. Your recommendation to your family is truly appreciated and motivates us to continue delivering exceptional products. Thank you for sharing your kind words!
Best regards,
-Fred
XM4 > any other headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are way better than AirPods Pro, Beats Studio and AirPods Max are too overrated and overpriced. Offers better sound quality and headphone itself from all of those including XM5, not really worth upgrading to the new ones plus you save $50. Not much of a difference XM5 from XM4, also XM5 feel cheaper quality. Just buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImanolCampos,
Great! We're thrilled that you found the perfect headphones in the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A very good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first bluetooth headphone. I've used it for two months and it is a wonder. Noise cancelling is very good. It is surprising when I come to ambient....I realize how silent the noise cancelling is. I think the sound quality is excellent. A true audiophile might not think so but I have been very happy. The build quality is very good and the unit is light as a feather. This headphone is a deal when BB puts it on sale for 278.00.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Awesome! We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
BEST HEADPHONES IN THE MARKET! 10 OUT OF 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved these headphones, only thing I would have loved was if they were water proof. THEY ARENT WATER PROOF! NOT RESSISTENT! but all in all its great headphones. The sound, build quality and comfort is 10 out of 10! buy these headphone for anything else but the gym. I wish i would have kept them but i only had enough for workout headphones so i had to return them. But its worth the money! TRUST ME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
We're glad you sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Comfortable and great noise cancelation headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the fit of it on my head, very comfortable and not that heavy. I slept in the plane wearing it and no problem. And the cancellation is the best even if it’s turned off you can only hear a muffled-like noise. The battery lasts longer than I thought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello hungryhippo,
Awesome! Thank you for your time writing this review and for the 5-star rating. We're glad you like the comfortability, battery life and noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to pair with my tv, and very easy to charge when I am done using them. The only complaint I have is the volume adjustment is awkwardly positioned, it is too easy to toggle the channel switch for the base unit. The sound quality is good and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimmysDad,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. You can also download the Sony headphone connect app or use the physical volume button of your smartphone for volume. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great upgrade to my old QC 15 headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the Bose 700 headphones. I am really glad I bought the Sony Headphones. These headphones are very light and comfortable to wear over long periods of time. The noise cancelling is superb. I love the feature where the music and noise cancelling will stop and ambient noise is increased when I begin speaking. very easy to pair with various devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delano, You've made an excellent choice! Glad you like the lightweight design, comfortable fit, industry-leading noise cancelation, ambient mode, and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
WH-1000XM4 v. QC-35II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these and the Bose QC-35II's but after doing a side by side comparison of the two (using friends pairs of each) ended up going with the Sony WH-1000XM4's...especially since I snagged them when they were on sale, which I have to say after a month of use, I definitely would pick these over the Bose even at their regular price (~$30 more than the Bose). Quality built, exceptional sound, battery lasts forever and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattv, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, long-lasting battery life, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
Buy em do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome the battery is really good and they fit really good on the good love em
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yuhh, That's great! We're glad to hear that they love this WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Great Noise Cancelling Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I am an avid gym person and wear them to workout. I would say the only think I would recommend are some silicone covers just because the foam material does soak up sweat!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome feedback, LILLIANB!
We are so glad to hear you are loving the headphones for your workouts! We also really appreciate the suggestion for silicone covers to help with the sweat. We are passing your notes along to our design team to look into for future tweaks.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bebop,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.
Best regards,
-Fred
Great on the airplane
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for long distance flights and they did not disappoint. Great noise cancellation to block out engine hum and surrounding people. Was helpful for reducing the sound of a crying baby. Also produced good sound quality for airline movies. I still like to use the cable to be able to connect without WiFi and it worked great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MRoath,
We're so happy to hear your WH-1000XM4 headphones were a hit on your long flights! It's fantastic that our noise cancellation effectively blocked out the external noises – that's exactly what we designed them for. We're also thrilled you enjoyed the great sound quality for your in-flight movies and found the wired connection convenient.
Thanks for choosing Sony and sharing your positive experience. We hope your headphones continue to make all your travels more enjoyable!
-DiegoV
World Class Audio Quality and Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise canceling feature is absolutely fantastic! Has nice features to integrate with apps on your mobile devices to adjust the headphone settings, including acoustical options. Very comfortable to wear for extended periods. Love this color of blue. I have not tried all of its competitors out, but multiple reviews rate these the best noise cancelling headphones in the world (compared to any brand and price point). Love them!
I would recommend this to a friendBest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and bass! Extremely comfortable and doesn’t make my ears hot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathali, That's great! We're thrilled you like the amazing sound quality, bass, and comfortable fit of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
When it fails...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these since 2020 and they have worked great for the most part. There are 2 things that are VERY bad about these, 1 from the start and the other just started happening. From the very start I have not been a fan of the fact that you can only pair these to 1 device. Technically 2 but since you need to use an app to control them 1 device will be your phone. The other thing is that when it fails it will deafen you in 1 ear. The incredibly loud (able to be heard from the second floor of my home while I was in the basement) will cause AT LEAST considerable short term pain in 1 ear. I had them on when the issue happened and it was easily the loudest, sharpest and most painful sound I have heard. For comparison, I was in the Navy and worked on the flight deck of a carrier (IYAOYAS) and this was much worse than anything I experienced there. Having said all that, the sound quality was very good and the noise cancelling really did eliminated things like the PC fan noise from my system and the heating/AC noise. The bass is good as well and I feel the build quality is equally decent. The battery life lasted all day with constant use and the time to charge is very short. The range was good and I was able to move through a 1200 SQFT 2 story home while remaining connected to a PC in the basement with no issues. I would have given 4 stars if they had not tried to murder 1 ear.
No, I would not recommend this to a friend