Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
XM4 Rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THD1,
That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones amd noise cancelling ive had
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatrpg,
Thank you for choosing Sony!
We're elated to hear that you regard the WH-1000XM4 headphones as some of the best you've experienced in terms of noise cancellation. Knowing that our technology enhances your listening moments means a great deal to us. We appreciate your support and hope to continue delivering quality audio experiences that you enjoy.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
WH-100XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! You can hear a lot of the detail. The balance between the vocals and bass is perfect. The Noise cancellation on the headphones is great. It doesn’t cancel out every single thing but other than that it is good. The app it comes with as well is leagues above the others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, good to know that you're enjoying the amazing features of the headphones like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Total package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and works well with the associated app. The fit is comfortable around the ears. The range is impressive. I can wander pretty far with them throughout the house and parts of the yard. Sound is fantastic. Very pleased with this purchase. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salissa, Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you are pleased with the top-notch noise cancelling, sound quality, comfortability, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We really appreciate your recommendation. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Lightweight, great bass and overall sound. App is very user friendly. Very pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunY, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is so awesome. The sound on these is my favorite thing ever. I love them I have no issues with them, been using them for the last year!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mellopez00, Thank you for sharing your positive experience with your WH1000XM4! We're thrilled to hear you love the excellent battery life and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound, the noise canceling is really good. Best headphones I ever bought!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling, comfort, and sound quality! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its super confy to wear and use it for hours. Noise cancellation is great. Manage two connected devices really well. Good quiality of materials and finishes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brisbie007,
Great! We're glad that you are enjoying your new Sony WH1000MX4. We're happy that you appreciate the noise canceling capability, comfortability, quality of the materials and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I take them off I'm shocked at how loud it is without them. The ANC is actually amazing. I don't think I could survive a flight without them. I use them daily and have no complaints
I would recommend this to a friend- Pros mentioned:Sound quality
The World Will Cease to Exist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great depending on what you are listening to. I plugged it into my radio and at first the sound kept cutting off and on but once I was settled in my chair, it was great. When I plug it into my MP3 player and start exercising, there is occasional static. But there is nothing happening to make me want to return them. Once I get into the music, I don't notice any imperfections. They will make you forget the world exist around you. The noise cancellation is awesome! I purchased these so I could listen to music as my family watched TV. I was in my chair waiting for my sister to cook breakfast. I kept looking at my watch because it was taking so long. Finally I went into the kitchen and my food was on the table. I asked my sister why she didn't call me and she angerly stated she called me four times and I ignored her. I had to explain I had my "Noise Canceling" headphones on so I literally couldn't hear her. :o) It was AWESOME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddie63,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Stellar headphones for noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I needed a pair of noise cancelling headphones and these didn't disappoint. There are 3 noise cancelling settings, and I've found the off setting still drowns out enough noise. The max setting it boots with each time is wayyy too strong for my taste and it's a weird sensation having no noise at all thanks to the noise cancelling tech. Anyone who needs zero noise will definitely appreciate that though! The headphones themselves feel premium, and the case is wonderful! Very easy to take on trips. Audio itself is just good, but given all the features and quality of the headphones, that is fine with me in this case. I would recommend these to anyone looking for over-ear noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the design and noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Hope this improves your experience.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Awesome wireless headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset. I wear it all day to tune out my coworkers. They are comfy to wear for extended use and the battery lasts a couple days. My zoom attendees say they can hear me clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvacanti,
Amazing! We're glad that you are enjoying the noise canceling function, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is top tier, and sound quality is amazing. Battery life lasts so long these are definitely worth the money. These are my go-to's when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camile,
Perfect! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great pair of Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terry
Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and connection is amazing and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesR, Thank you for the positive review! We're delighted to hear you like the amazing sound quality, excellent connectivity, and light and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Amazing sounds and Noise-cancelling.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s totally worth it. It sounds incredible and blocks out everything. The battery life is insanely durable and reliable!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones. He has had beats also, and he says these are more comfortable, better noise cancelation, and better sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FarmLove,
Wow! That's perfect! We are thrilled to hear that your son loves the sound quality, noise canceling feature and comfortability of his WH1000XM4 than his other headphone. Thank you for the awesome feedback and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Very satisfied with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very sturdy. Affordable for the brand name. The design is simple and adore the color of our purchase. Not disappointed at all. Very comfortable to wear but depending on the duration, it can get uncomfortable. One improvement is to improve the cleaning aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArleneC, Thanks for the wonderful review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback regarding the maintenance of the headphones. We'll make sure that it won't go unnoticed. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort
Best headphones ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. They are so comfortable and the battery lasts ages.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiogoZ, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and that you find them extremely comfortable for long wear without causing any discomfort or sweating. Thank you for leaving us such a wonderful review! Enjoy! -Jess