Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones for working in a noisy office. Bluetooth functionality is easy to use. Noise cancelling muffles the sound without completely muting everything, making it possible for people to get my attention while still not being distracted by other sounds nearby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mellinja, that's great! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
- Pros mentioned:Sound quality
Love ittt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it for a month, and in love with it so far. The noise canceling feature work wonderful for me. Best purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi, we're glad you love your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Happy buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift to my son. He is pleased with them. Good looking and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaG, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Second pair! Love this product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. Bought my first pair when they first came out and had to get another one once they broke. They truly do stand the test of time, I will never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ereviews,
That's a powerful endorsement! We love hearing from our long-time users that the WH-1000XM4 headphones continue to be a go-to choice, even for a second pair.
It's clear the combination of industry-leading noise cancellation, superior sound, and comfortable design is what truly creates that "never go back" listening experience.
Thank you for your loyalty to Sony!
Best regards,
Eliab
- Pros mentioned:Bass
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
You will love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a long time Bose headphones customer, I bought these for my wife a couple of years ago and finally bought these recently. I LOVE them and do not miss my Bose.... great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith72360, we're glad you love our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to items of similar price, this is a really great option for sound. I have some bose & beats headsets around the same price and I prefer these Sony’s the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpizzle, We are glad to know that you like the sound quality of your new Sony headphones compared to other brands. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Great!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Work as they needed to. Works for long time. Impressed. Hate Bose after using this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChinnuBabu, Awesome! We are glad that the headphones work great. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these. I was looking for headphones with noise cancelling and these were the perfect fit for me. The pricing is a bit much but I think it’s fair for how amazing they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SalvatoreM,
That's nice to hear! We're glad that you found the perfect headphone for you and we're happy that you appreciate the quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Noice Canceling at its finest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They are light and very comfortable. I love midnight blue color. Call quality has been very clear. And music fits my likening (listen to mostly gospel music and watch a lot of YouTube). Have not had any problems with connecting to my Note 20 Ultra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Wow! We're very happy to hear you love the lightweight and comfortable design, midnight blue color, phone call clarity, amazing sound quality, and seamless connection with your smartphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones, the noise cancellation is amazing and customizable which is neat. If you want good quality music and bass go ahead and grab you a pair of these but only down side is these really can’t be used for the gym they slide of easily which is the only down side Over all good to just kick back and jam out.
I would recommend this to a friendBrand response from SonyListens
Posted .HiJsnta, Thank you for the positive feedback! We're thrilled you like the amazing noise cancellation, plenty of customization options using the app, excellent sound quality, and overall performance of your Sony WH1000XM4. These headphones are designed for high-quality audio and noise cancellation, and may not be ideal for intense workout in the gym. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does exactly what it claims. Great noise cancelling, effective in environments like airports or cafes, but still allows you to hear announcements that are being made. Fast charging with USB-C, multipoint functionality makes connecting to 2 different sources a breeze. No major complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtatran,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried a few of this style noise cancelling headphones and this one is the best in my opinion! Also has extremely long battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony xm4 headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation used them on the plane and worked great a quick hand over the headphones and was able to hear the flight attendant or the announcements
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielR, That's awesome! Thanks for sharing your experience. We are glad that you like the noise canceling and ambient sound feature of your Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and the bose 700 to test out at the gym. The sonys had more bass to where you feel your cheeks vibrating. When someone talks to me at the gym and i start to speak the music stops so i can have a conversation which is really convenient. The material is real good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
We are glad you like the smart features and quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones! Bought 1 for my wife and 1 for myself a couple years ago and bought another pair for my mother this year
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamesK!
We are thrilled to hear that the WH-1000XM4 is a Great pair of headphones! It’s the highest compliment that you purchased a pair for yourself and your wife a couple of years ago, and have now chosen to buy another pair for your mother this year.
Thank you for choosing Sony for your entire family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
An absolute life changer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re buying these for someone that deals with noise sensitivity, these are absolutely amazing. We’ve gone with other brands in the past, and nothing has come close to the quality of this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're glad that you are impressed with its noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Craig
- Pros mentioned:Sound quality
A must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have for air plane travel. I don’t hear a thing with all the noise around me. Got them at a great price over the holidays with the new model being released!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marissa,
Great! It's nice to know that you can now enjoy your flights without any distractions, thanks to the awesome noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, great if your trying to close yourself from surrounding noises
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldB, Fantastic! We're thrilled to hear that you love the amazing features, excellent noise cancellation, and sound quality of your WH-100XM4. It's wonderful to know that your investment is worth it. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
AMAZING PURCHASE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was completely and utterly surprised when I was able to receive a product in the mail that had only come out days prior. These OTE headphones are the best I have ever had. From the sound quality, to noise cancelling, all the way down to the case, these headphones were an exceptional purchase. Thank you Best Buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Great! We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph