Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great for mowing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these two weeks and are great. I plan to use them mowing and traveling. I tested the noise cancelling out while using our loud zero turn mower and they work better than standard peltors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterLights,
Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pair of good headphones. It has awesome noise cancelation; the sound is crisp and base is descent. The app that comes with it does enhance the sound quality a lot. Other than this, I also have Beats Studio and JBL Club 950NC. The Sony is produces much better audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VW28, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
GOAT Status Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These baby are literally the GOAT, in the headphones arena. The sound is crisp. You can hear every instrument clearly. My phone calls are amazingly clear. The noise cancellation is out of this world. These are second to NONE. Best pair of Bluetooth headphones I've bought to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derpderp,
Thank you so much for the 5-stars review and feedback! We are really delighted to hear you are happy with the amazing sound quality and fantastic noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 for choosing Sony!
- Romeo
Great for Gym
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the gym and everyday use. I sweat a lot and still they don’t seem to slip off or anything. My only drawback is for my set they only charge when I have them charging through my laptop rather than a wall outlet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for your purchase and for your feedback. We're glad that you enjoyed using our XM4 headphone for your gym and everyday activities. When it comes to charging the headphone, you can also charge the headset to an AC outlet. Just purchase a commercially available USB AC adaptor to use with the supplied USB Type-C cable. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Good for music. Not much else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't seem to have a full noise cancelling feature. Only seem to have passthrough. No mic for talk. Latency is too high for video games. OK for movies. Perfectly fine for music. Depending on what you want. That could be fine. Battery is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Thank you for your honest review and we're happy that you appreciate the sound quality and battery life of our WH1000XM4. Our XM4 has a built-in microphone for receiving and making calls. Here are some helpful links that you can check.
Location and function of parts.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps and thank you for choosing Sony!
Regards,
Marco
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. No drops so far. The controls are easy to follow which is important. Love the color. The case is somewhat bulky so I usually do not carry it. I also like the fact that there is an audio cable so I can use it with my computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robinmc, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Ear phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, comparable to Bose… think it is too pricy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Onala,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones with a few quirks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great build quality, like the fact I can connect to multiple devices, easier to control through the app though, and it can be finicky. For example, if I'm on a conference call on my computer, then a phone call comes in the audio may drop if I don't reject the call quickly and then I have to reconnect, which can be disruptive. So I normally turn off Bluetooth on my phone while I'm on Microsoft teams calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Glimmerman
We appreciate the feedback about the functionality of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Works perfectly and has high quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to sync and very good sound quality. These are my new go to headphones especially when I want to utilize the noise cancellation in noisy areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Amazing! We're so glad that your purchase went well and you find it easy to setup. It's wonderful to hear you like the incredible sound quality and excellent noise cancellation these headphones deliver. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Feels good for extended use. Great on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user1234,
Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.
Thank you for choosing Sony, and enjoy the journey! -Maria
- Pros mentioned:Sound qualityCons mentioned:Price
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are in fact sound cancelling but would be better if the price was cheaper
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, thank you for purchasing our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
Very nice headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC works very well compared to what else is on the market. Its not silent but certainly helps cut out excess noise. The base is tight but lacks power compared to the Sony extra base model. I can hear the depth of base but not feel it. Excellent call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Great! Thank you very much for your honest feedback. This will help us improve our future products. We are very happy to hear that you are pleased with the ANC capability of our Sony WH1000XM4 as well as the call quality of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
- Pros mentioned:Sound quality
Best Headphones out there!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I recommend it to everyone i know because the quality and durability is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amanda, we're glad you like your new headphones! Thanks for choosing Sony! Enjoy! ~Earl
- Pros mentioned:Sound quality
Best headset I've purchased yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I've purchased yet. It's a bit more expensive than other brands...however, I purchased the most expensive headset at GameStop and I had to return it 3x! The earpiece kept breaking! So frustrating, this is a really nice noise cancelling headset and I couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi A5D11,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Lovedddd
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was soo good & the noise cancellation was my favorite! definitely wish they worked out for me but would recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizbethH, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 2 years and it still bumps!!!! Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deekilla, great! We are happy to know that you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for Christmas and I love them. Sound is perfect noise cancelation works perfectly, can’t hear the outside world with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Estevan,
That's awesome! We are thrilled to know that you love your new WH1000XM4 for having such an amazing sound quality and noise canceling feature. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Game changer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a must if you enjoy not just music, but peace and quiet. I was on a plane with a crying baby and I was THE ONLY happy camper on that plane because of these head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marielle, Thank you for the great review! Good to know you're enjoying the industry-leading noise cancelation of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancels the noise and sound quality is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharadV,
Very nice! We're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great noise cancellation and customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the headphones got lost in the mail so I contacted customer service and they were absolutely amazing. The headphones themselves work like a charm, I have never had noise cancelling headphones before and I do not think I will ever go back to earbuds!! They are amazing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph