Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make music sound incredible. I’ve noticed parts of songs I haven’t noticed before. You can’t go wrong with these headphones. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPDavid,
Fantastic! We are truly happy to know that you are enjoying the amazing sound quality of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Add to your entertainment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing. I have gone out of my way to use my headphones throughout the day just so I can sit back and enjoy how immersive the headphones are. Once the wife sees them on me there’s no chance any words she’s speaking to me will get thru! she’s completely blocked out. A plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaming101,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best Noise Cancelling Headphones In The Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of best Noise cancelling headphones out in the market right now. Great sound quality. Mobile app has so many features for any user's preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoR,
Great! We're glad that you are pleased with the noise canceling capability and sound quality of our WH1000XM4. Good thing that you are able to utilized the Sony app to suit your preferences. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Quality product at the right price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge audiophile, but great for working from home and a necessity when travelling. Noise cancellation is jarring if you've never used it before, but it's honestly amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality on headphones is insane although price is a little too high that’s why it’s not 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rashed,
Your investment will be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Good sound but lacking function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are lightweight, good quality sound headphones, but the lack of volume buttons and next track/previous track buttons is a big drawback. Would not have purchased had I realized newer model removed features of older model I had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, we're glad you like the sound quality of our product. We appreciate your feedback regarding controls of your SONY unit. You can control the volume using the touch sensor control panel of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony Xm
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Noise Cancellation! I use these daily for everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoeG, We're very grateful for this positive feedback! It's wonderful to hear that they are perfect for daily use, thanks to their exceptional noise cancellation. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I put these headphones on, the entire room feels quiet, like a personal bubble that makes the outdoors seem like it's not even there. The sound quality is pretty great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tippytoppykek, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
very bad noise cancelling over the mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use this headset for a phone calls, my frind complaint for the loaud noise this headset collect, other than that, good sound with some tweak of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
We are glad to hear you are enjoying the good sound of your WH-1000XM4 Headphones with some tweaking, but we are sorry to hear about your friend complaining about loud background noise during phone calls. This specific issue is sometimes caused by how the Speak-to-Chat feature is set up, or it could be related to the device's Automatic Wind Noise Reduction which might require a check in the Sony Headphones Connect app to ensure optimal performance when using the microphones for calls. We appreciate you choosing Sony and hope you can resolve this minor call issue.
Best regards, Eliab
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docsgn,
We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.
Thank you for trusting Sony to be a special gift for your loved ones
Best regards,
Dominick
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves them has good technology and awesome features, noise cancellation is by far one of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobJ, Great! We're glad that your wife loves her headphones. Thanks for choosing Sony! -Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these. He researched for months and thinks they are better than his beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exie13, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best over ear headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best pair of headphones I've ever used. Sound is fantastic. The noise canceling is unbelievable. Got people yelling around you? Boom no problem put these bad boys on and you can't hear anything but your music or podcast. Do yourself a favor and buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMALBA,
You definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Excellent Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with these headphones. The noise-canceling is superb. They are easy to set up and use. The sound quality is amazing. I like that they come with a physical cord for those times when you don’t have wi-fi capability. These are definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDuea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Craig
- Pros mentioned:Sound quality
Solid Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Bluetooth 5.0 Headphones for music lovers. Bluetooth 5.0 gives you highest resolution sound quality and longest range with solid connection streaming. You won't be able to tell the difference from hard wired connection. Sony made this perfect for Bass lovers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB8R2D2,
Great! We're glad that you are enjoying the bass quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son in college for Christmas. He loves them! Says he uses them for studying.Says he can listen to class notes without distractions from room mates.My husband also likes them. So I'm buying him a pair for his birthday in February!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IPAD, Awesome gift! We are so glad that he is loving his new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lately I've been wanting to upgrade my headphones. I got this on sale and let me tell you it is worth the money. Once you put on the headphones, you can't listen to anything outside of the headphones. The sound on the headphones is simply amazing. I am impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, You've made an excellent choice! Thank you for upgrading to your new Sony WH-1000XM4. We are really delighted to hear you're satisfied with the incredible sound quality and noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review of your WH-1000XM4! -Jess
- Pros mentioned:Sound quality
Best headphones ive ever bought
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound with great highs and lows while also having comfortable and light build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinorahS, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Strikingly good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelation. I use them mostly around the house while cooking. It cuts out the fan noise extremely well. Controls are easy once learned. I did read the manual. I am not using most of the app functions because they are not useful for my use case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjbut, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I enjoy the headphones quite a bit, there are some underlying issues. Connectivity is one of these issues. There’s a feature on the headphones where after a certain amount of time, the headphones turn off. Whenever I turn them back on, they work fine for a bit before suddenly disconnecting. This continues to happen until I either forget the headphones or I reset my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeaverCrawl,
We regret to hear that the headphones are not working properly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headphones may also help resolve those issues. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support