Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 12762433
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great. Feels perfect when wearing!! Totally recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosalindC, Fantastic! We're very pleased to hear you're enjoying the perfect fit and overall performance of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All i can say is beats who , these are by far the beat headphones i heard and had in a long time. Very clear tone , depth and bass. Its crazy how clear and enjoyable a goos set of headphones can make you enjoy music the way you thought you couldnt. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
very comfy and having an audiojack helps a ton
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can enjoy my music, games, and movies now without the constant worry of others peoples cries for attention. So beautiful, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HernanL,
Great! It's nice to hear that you love our WH1000XM4 and its superb noise canceling capability. We're glad to hear that you can now enjoy your favorite music, games and movies without worrying any unwanted noise. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones ever!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are literally what I was asking for!! They are you sooo nicee, and the pick up wait time wasn’t even long, it was literally a minute!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneH,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Primarily bought it for school but used it for other day to day use. Noise canceling works great during airplanes rides, however it doesn’t block higher frequencies like babies crying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dexter,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
You won’t regret it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally next level of technology and I love using them to ignore people. They are so effective that I wear them constantly, and it maintains my happiness. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cd245u, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Giving what’s wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your service is great since this is a gift. I do not know how to rate the product. I do know this is what my grandson asked for so it must be good.
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and adapts quickly to any device you connect it to. The noise cancelling capabilities are amazing. Used them on an 11 hour flight and i didn't hear anything but the music and movies I was listening and watching.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diipo, Awesome! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones. Good for wearing while doing a light workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, SeanR. We're glad to hear you find them suitable for light workouts and appreciate their overall performance. Comfort is a key feature of the WH-1000XM4, and wearing them correctly ensures an even better experience—making sure the earpads cover your ears properly and the headband rests softly on your head can help maximize comfort and the effectiveness of the noise-canceling feature. These headphones are designed with both durability and a comfortable fit in mind, supporting longer periods of use whether relaxing or getting active. If you have any additional thoughts or suggestions, we'd love to hear them!
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Cons mentioned:Volume
Headphones for the road
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these. Wish the columns was louder. I don't like that when I start talking the headphones shut off. I forget the name of that feature but it's annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TashannaR, Thank you for your review of the WH-1000XM4 headphones. We're glad to hear that you like them for your travels. We appreciate your feedback regarding the volume and the feature that pauses playback when you start talking, known as Speak-to-Chat. This feature is designed to automatically pause your music when it detects your voice, allowing you to have conversations without removing your headphones. However, we understand that it can be inconvenient at times. You can disable this feature through the Sony | Sound Connect app if you prefer. We hope this helps improve your experience with the headphones. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
I adore these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation works! I love these, I have a toddler and when I need to work on my Etsy shop I put the on and I can actually focus instead of being stressed out and overstimulated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makala, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them to workout in at the gym. They have great sound quality and stay on my head with all workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaS, fantastic! You've certainly made a great choice! We're extremely pleased it suits your needs. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Comfort
The best sound and aesthetically pleasing.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Of all the over the ear headphones, this one is fantastic! I will not us another one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charan, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Well Worth The Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a gift, but I understand from my son that they are really great! He really likes them very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user725547!
Thanks so much for sharing your feedback with us.
It is most rewarding to hear that your son is having such a great experience with his gift.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After putting hundreds of hour of use on these headphones they're still like new. I like that they charge quick and the battery last days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredO,
Great! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the battery life and how quick the battery charge. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Great Quality and Build
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and top tier headphones that surpass any others for this price range, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos,
That's awesome! We're glad to hear that you like the sound quality and price point of the We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Absolutely love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for when we travel - I absolutely love these!! The sound is clear and crisp, the noise cancelling works so well. I would recommend these to anyone looking for a quality set of noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessWilson, Thank you for purchasing the Sony WH1000XM4! We're glad you're enjoying the clear and crisp sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Better than in-ear model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound than expected. Noise cancellation is pretty good, not as good as Bose. I’ve been using these primarily for tele conferences and have not been disappointed. Their Bluetooth connection range is also a plus, I’d say 40 feet or so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikemill82, Great! We are so glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great sound, had for around a year and no issues at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanB, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nice Cans!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son to introduce him to over ear headphones, and he absolutely loves them. Build, sound, and noise cancelling are all tops.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DerricklS,
WOW! That's so nice to hear that your son loves his new WH1000XM4. We are thrilled to hear that he was so pleased with the design, sound quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco